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LindaK5 (California)
Posts: 242
Posted:
Homeowner was late in paying HOA dues - per our Declaration and a Delinquency Policy that all homeowners are provided, there is a late fee charged when a homeowner dues payment is overdue. No exceptions are made, whether it's the postal service's fault or whatever. It's not our business to keep track of where their payment is. It's pretty cut and dry.

We have a homeowner who has been late once before with payment and paid his late fee. Once again, he was late and wants this on the Agenda at the next Board meeting so he can have his "day in court". I understand that homeowners are entitled to be heard, but if you have a policy in place, is this really necessary? I checked Davis Stirling and couldn't find anything.

Thanks!
RichardP13 (California)
Posts: 3,868
Posted:
Linda

There is no "due process" for applying late fees to an account.

Before you fine someone or suspend their privileges (pool, parking, clubhouse, etc) they must be called to hearing.

If they want "their day in court" they must file for IDR (Internal Dispute Resolution).
TimB4 (Tennessee)
Posts: 21,059
Posted:
Linda,

What can it hurt to listen?

Let the person present their issue to the Board.
Simply limit the issue to 15 min. max.
KerryL1 (California)
Posts: 14,550
Posted:
I'm with Richard. But if you do allow him to plead with you, I suggest executive session--the category, I guess, is owner discipline and a limit of 10 minutes max. There is no reason--legal or otherwise-- why you should permit this person to consume time at your regular board mtg.

Btw, our board just waived a late fee last month--payment lost in mail, never late in six years. I seriously doubt we would for a 2nd offense.
LindaK5 (California)
Posts: 242
Posted:
Thanks for the responses .... this homeowner is not only a repeat offender, but he is retired and manages to take up Board time on a pretty regular basis. He visits other owners in the community and riles people up. Pretty frustrating.

We have no pool, etc. in the community, so no privileges can be removed. We do have a clubhouse, but he doesn't use it. He's pretty much a hermit.

I did manage to find something on Davis-Stirling ..... from my understanding, he needs to pay his late fee and then we have a meeting and if the Board decides to refund it, they can. If I also understand correctly, the Board doesn't have to have a meeting - we have a late fee policy. He didn't follow it, so no refund on the late fee.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By LindaK5 on 01/16/2016 3:00 PM

we have a late fee policy. He didn't follow it, so no refund on the late fee.

As I said, what harm can it do to listen?

You don't have to waive the fee or even take any actions based on what he presents.
You are simply giving him time to have his say.

I know it's harder when the time is provided to the chief complaining officer of the Association. Remember, you should base the procedure on what is good for everyone. You base the decision to waive or not to waive on the existing policies and merits of the situation.

I suspect that you may want an opportunity to explain something to the Board at sometime in the future. How would you react if you were told no?

LindaK5 (California)
Posts: 242
Posted:
Tim - I can see where you're coming from, but how many times do you have to let someone have their say on the same topic? (late fees in this case) I feel like this guy has nothing better to do than take up our time - I'm speaking from past experience with him. He writes letters on a fairly regularly basis complaining about things and often brings up things at Board meetings just to provoke people and many of the things he brings up are absolutely ridiculous (as seen from Board and homeowner reaction). Maybe if I didn't work or have anything else going on in my life, I wouldn't be so sensitive to this, but that's not the case.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By LindaK5 on 01/16/2016 3:43 PM

Tim - I can see where you're coming from, but how many times do you have to let someone have their say on the same topic?

If they can fit it in a 5 min window, as often as they desire.

When you start adopting or amending rules because of an individual (vs. the issue itself)you do your membership an injustice and, in my opinion, should consider stepping down.

Pain in the behinds are part of the job.
You can not control pain in the behinds.
You can control how you respond to them.

Perhaps starting the issue with, As this issue has been brought up before, if there is anything new that hasn't already been discussed in the past, the Board is willing to listen. Otherwise, the Board will continue with business as outlined in the agenda.
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By TimB4 on 01/16/2016 6:58 PM
Posted By LindaK5 on 01/16/2016 3:43 PM

Tim - I can see where you're coming from, but how many times do you have to let someone have their say on the same topic?


If they can fit it in a 5 min window, as often as they desire.

When you start adopting or amending rules because of an individual (vs. the issue itself)you do your membership an injustice and, in my opinion, should consider stepping down.

Pain in the behinds are part of the job.
You can not control pain in the behinds.
You can control how you respond to them.

Perhaps starting the issue with, As this issue has been brought up before, if there is anything new that hasn't already been discussed in the past, the Board is willing to listen. Otherwise, the Board will continue with business as outlined in the agenda.

This is NOT a discussion that should be on the agenda for an open session in California. IF, the owner wants to make a comment during open forum, so be it. The Board DOES NOT have to respond.

IF, this is to discussed by the Board, then 5 minutes can be arranged in Executive Session.
LindaK5 (California)
Posts: 242
Posted:
Excellent advice that I will share with the Board. Thanks for your input.
DjB2 (Pennsylvania)
Posts: 49
Posted:
Of the 31 owners of the 32 units in our condo development, some of the owners are perpetually late on paying their dues, some by as many as many months behind at any one time. Our financial year runs from January to December, so we just make sure that every owner is paid up in full for each year by mid-December. There has always been late fees, and some of the late payers pay them, and some of the late payers never pay them - so for 2016 we just dropped all of our late fees all together. Since we're volunteer self run, and we don't have any interest in becoming collection agents; we're just happy if everyone pays in full by year's end -- and they always do.
KerryL1 (California)
Posts: 14,550
Posted:
Richard's advice also was mine above, Linda, which you may have missed; but now I too say 5 minutes is all he gets. I totally disagree with Tim's approach on this one.

As you learned, the Board MAY consider his plea. But you are NOT required to.

If this guy brings up the topic in the open mtg., just thank him for his remarks. Do NOT argue with him about that or anything else. There is no reason to put up with rogue Owners.

When he brings up other topics in an open mtg., if they are not on your Board's agenda for that meeting, tell him to please submit his item to the Board in writing (via your prop. mgr. if you have one) for possible consideration at your next meeting.

Perhaps he doesn't know that in CA, the Board may not discuss or deliberate about any HOA business unless it's on the open mtg, agenda that's posted 4 days before the meeting.
LindaK5 (California)
Posts: 242
Posted:
Kerry, you're absolutely right and I agree with you! We've scheduled a meeting with this homeowner. He has 5 minutes on the docket. We didn't want to bring this up at a regular meeting, so it will be done at an Executive meeting. He's tried bringing items up at meetings, but is silenced because it wasn't on the agenda. I think we're doing all the right things. I try to follow the rules and abide by the law - I just want to cover Board member's rear ends. I so appreciate everyone's feedback.
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By KerryL1 on 01/17/2016 7:33 PM

Perhaps he doesn't know that in CA, the Board may not discuss or deliberate about any HOA business unless it's on the open mtg, agenda that's posted 4 days before the meeting.

This is not quite true.

Sometimes, when you are on a Board and in a minority position and you believe topics should be put on an agenda that aren't, one way around this is to have someone bring it up during Open Forum.
KerryL1 (California)
Posts: 14,550
Posted:
I'm glad you're helping your Board comply with the Open Meeting Act, Linda!

Oh, Richard; you know full well, that the scuzzy ploy to have an Owner bring up a non-agenda item topic in Open Forum so that the Board will discuss it and even vote on it violates the Open Mtg. Act! Yuck.

Non-agenda items in CA HOAs can be discussed and acted on in certain circumstances, e.g. emergencies, etc., but NOT for the reason you've written. Please not only cite your source to correct me, but actually cut & paste a quote.
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By KerryL1 on 01/18/2016 1:22 PM

Oh, Richard; you know full well, that the scuzzy ploy to have an Owner bring up a non-agenda item topic in Open Forum so that the Board will discuss it and even vote on it violates the Open Mtg. Act! Yuck.

So Exactly, how does it violate the OPA? The purpose for Open Forum is for an owner to ask questions of the Board. Remember, I do know what can be discussed and what all the "scuzzy ploys" that can get a conversion going when a Board refuses to listen to other Directors.

Non-agenda items in CA HOAs can be discussed and acted on in certain circumstances, e.g. emergencies, etc., but NOT for the reason you've written. Please not only cite your source to correct me, but actually cut & paste a quote.

LindaK5 (California)
Posts: 242
Posted:
Thanks,Kerry. You are correct. :-)
SheliaH (Indiana)
Posts: 6,964
Posted:
Our association policy is similar to yours - the Board makes the decision to waive and its decision is final. Generally, the homeowner has to provide the money was received by close of business on the 15th (assessments are due on the 1st of the month and considered late if not received by the 15th, regardless of how it's paid). When I was on the board, very few people asked for a waiver and the ones who did were usually turned down.

Personally, I'd send a letter reminding him he's been late several times before and should be well aware of the association's policy. If he has some other compelling reason as to why it should be waived, he should submit it with supporting documentation and the board will consider his request. However, since it appears paying on time is his issue, you might also suggest that he consider automatic deduction of his bank account (our property manager will set that up for homeowners upon request and I think about one-third of the homeowners do this).


If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By SheliaH on 01/19/2016 6:33 AM

since it appears paying on time is his issue, you might also suggest that he consider automatic deduction of his bank account (our property manager will set that up for homeowners upon request and I think about one-third of the homeowners do this).

Being self managed, we are not set up for direct payments (also known as ACH payments).

However, we do encourage members to utilize their financial institutions bill pay service (where the bank writes a check and mails it on your behalf). We currently have about 1/3 of our membership utilizing this service and it helps tremendously.

NpS (Pennsylvania)
Posts: 4,216
Posted:
Quote:
Posted By TimB4 on 01/19/2016 10:49 AM
Being self managed, we are not set up for direct payments (also known as ACH payments).

Most of the national banks won't set up ACH for HOAs because it's too expensive. I understand that some of the smaller banks that focus on HOAs have figured out how to provide ACH at little or no cost.

Sikubali jukumu. Read all posts at your own risk.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By NpS on 01/19/2016 11:23 AM
Posted By TimB4 on 01/19/2016 10:49 AM
Being self managed, we are not set up for direct payments (also known as ACH payments).

Most of the national banks won't set up ACH for HOAs because it's too expensive. I understand that some of the smaller banks that focus on HOAs have figured out how to provide ACH at little or no cost.

Right, it's simply too expensive (at least with the one's I've checked).

That is why we encourage use of the Bill Pay Service (which is normally a free service to the member).
JohnC46 (South Carolina)
Posts: 14,265
Posted:
We have payments books (quarterly) from BB&T that was set up by our PM Company. Our members can pay by check, transfer, credit card, automatic withdrawal, etc. The payments go to the PM. The BOD gets a monthly printout of all BB&T transactions. We set it up with the BOD having a "password" that will cause BB&T to immediately stop all payments from the system to the PM. Have not had to use it yet.......LOL

Or reserves are held in a separate account at Wells Fargo. The PM does not have access to this account (only the BOD but the PM does get a monthly statement to incorporate in their monthly reports.

LindaK5 (California)
Posts: 242
Posted:
We are self-managed - we put a vote out to the homeowners a couple of years ago asking of interest in auto payments. The overwhelming majority didn't want to do it because it would have been an added cost. Of course, now the homeowner we're having issues with regarding late payments tells us he wouldn't have this problem if we had an auto pay system (even though he has a 15 day grace period to pay).

We tell out homeowners that if they have a problem with getting payments in on time, they can pay quarterly, every six months or even a year's worth of HOA dues (many in the community do this). Otherwise, they are out of luck.

My question for those of you with the bank payment system - what do you do when the bank makes the payment and it's late or they don't make the payment at all? We've had this happen on many occasions and we charge late fees. Kind of like the post office - we don't feel it's our problem if the post office or bank screws up. People can always hand deliver their payment to our on-site mailbox if they want an absolute guarantee that the payment will be in and on time. The majority of residences are retired, so they have more than enough time to make the short walk (or drive) to the box to do this.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By LindaK5 on 01/19/2016 3:41 PM

My question for those of you with the bank payment system - what do you do when the bank makes the payment and it's late or they don't make the payment at all?

For members utilizing their financial institutions bill pay service, we encourage them to make the payment date the 20th of the month to allow time for process and mailing.

If we get a late payment once, we will waive the late charge and remind the member about the due date.

If we get a late payment a second time, we charge a late fee.

Hasn't been a problem with any member who has used the Bill Pay service.

As I mentioned earlier, simply point out to the member about this service their bank offers.
If you know which bank, include a link to the banks instructions on how to set it up (when I have done this, there have been zero issues with the individual setting it up and no complaints if a late charge is incurred - as I point to the e-mail I sent them earlier).

You may even desire to offer to waive the charge once he has set up to pay automatically.

JohnC46 (South Carolina)
Posts: 14,265
Posted:
Linda

Not sure I understand your question but our bank payment system is for collecting dues only. All collections are then transferred to the PM. Bills are paid by the PM. If one is late it is not a bank issue. It becomes an issue for the PM to "recognize" with his system.

To clarify the bank collects only. It does not pay anything nor monitor late payments. Bill paying and late payments are a function of our PM.

I believe our PM uses the same bank for collecting from other associations they manage and maybe for their own account thus I expect they get a good fee rate. Some have said when they looked into a bank "lock box" system the cost was too expensive for them.

How does your HOA presently do it?

NpS (Pennsylvania)
Posts: 4,216
Posted:
Quote:
Posted By NpS on 01/19/2016 11:23 AM
Posted By TimB4 on 01/19/2016 10:49 AM
Being self managed, we are not set up for direct payments (also known as ACH payments).

Most of the national banks won't set up ACH for HOAs because it's too expensive. I understand that some of the smaller banks that focus on HOAs have figured out how to provide ACH at little or no cost.


To clarify what I was saying, most national banks will set up ACH for MCs but not for individual HOAs because HOA accounts are too small.

Here are links to a some smaller banks that will set up ACH for individual HOAs. I Have no experience with any of them.

https://www.greenbank.com/HOA-Solutions.htm

https://www.centerstatebank.com/hoa-and-property-management/homeowners-associations-hoas/

http://directory.caionline.org/Listing?MDSID=COI-1755&adlistingid=1216808

https://www.cnb.com/hoa-property-management/hoa.asp

https://www.unionbank.com/hoabankers/products/improveprocessing/lockbox.jsp

Sikubali jukumu. Read all posts at your own risk.
LindaK5 (California)
Posts: 242
Posted:
We've had some homeowners use bank-issued checks and they regularly get deposited LATE. It's unbelievable. They don't use this service anymore.
TimB4 (Tennessee)
Posts: 21,059
Posted:
15 threads reopened by TimP6.
All to post SPAM.

I've reported it.

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