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LindaS27 (Colorado)
Posts: 236
Posted:
We have 345 homes - 164 standard homes and 181 cluster homes who pay an extra $25/mo ($4525/mo) for "private street maintenance."

For over 30 years with different MCs, this is the first time that an accounting department plans to adjust that monthly transfer to Cluster reserves downward by a cluster owner(s)dues that are in arrears.

This new management company started Oct.1 yet they made no transfer at all to the Cluster reserve bank for the month. They said they plan to catch up for Oct. but will be adjusting the $4,525 down to $3,529 to make up for money not received. They plan to do this monthly.

Is this procedure something others have done or heard about?
RichardP13 (California)
Posts: 3,868
Posted:
Have you asked the BOD if this is what THEY authorized.

In addition, it sometimes takes a couple of months to get the bank accounts settled transiting between management companies.
TimB4 (Tennessee)
Posts: 21,062
Posted:
Linda,

Is there something in writing that specifies when the funds are to be deposited?

For example, we establish that $xx,xxx.xx is to be placed into the Reserves each year.
Since there is nothing in writing to indicate when these things will be placed into the Reserves, we could transfer the money on January 1, December 31 or a little at a time through out the year.

It appears, based on your posting, that your Board failed to allow a buffer for past due accounts. This may be why the amount is being decreased until that (or those) individual is brought current. As long as the books show that the money is owed the reserves when paid, there likely is nothing improper.

I wouldn't do it this way. However, depending on how financially strained your Association is, this may need to be done.
LindaS27 (Colorado)
Posts: 236
Posted:
Quote:
Posted By RichardP13 on 11/21/2015 1:41 PM
Have you asked the BOD if this is what THEY authorized.

In addition, it sometimes takes a couple of months to get the bank accounts settled transiting between management companies.

The board doesn't have a clue about accounting and just goes with whatever the MC wants even if it's wrong as it has been sooo many times.

I realize it might take a couple months before their system is set up properly. My concern is that they want to penalize the Cluster reserves for amounts that are still in A/R each month.

LindaS27 (Colorado)
Posts: 236
Posted:
Quote:
Posted By TimB4 on 11/21/2015 1:56 PM
Linda,

Is there something in writing that specifies when the funds are to be deposited?

For example, we establish that $xx,xxx.xx is to be placed into the Reserves each year.
Since there is nothing in writing to indicate when these things will be placed into the Reserves, we could transfer the money on January 1, December 31 or a little at a time through out the year.

It appears, based on your posting, that your Board failed to allow a buffer for past due accounts. This may be why the amount is being decreased until that (or those) individual is brought current. As long as the books show that the money is owed the reserves when paid, there likely is nothing improper.

I wouldn't do it this way. However, depending on how financially strained your Association is, this may need to be done.

In our declaration, it states "The treasurer will establish a bank account separate from the general account to be used exclusively for monies collected for the payment of Association owned private street maintenance and no other purpose."

These extra dues are "restricted" and it would be prudent to deposit them monthly in the correct account because if they are allowed to accumulate in the operating account, the monies are more likely to be spent for non-restricted items as has been done in the past. The extra dues of $54,300/yr are accrued at $4,525/mo and should be transferred to the bank each month.

The board sets the amount to be transferred to general reserves but this year the amount was decreased from the 2015 budget by $5,900/year.
This is only because the 2014 general reserve study omitted the costs for concrete sidewalks (~330,000 over 30/years or $11,000/year)

That same expense for the sidewalks is in the Cluster reserve study which is why the increase to those dues. The first step should be to get both reserve studies corrected before determining what the different dues will be.

We are not financially restrained at all. In fact, the operating account has over $165K per the MC's accountant at BOD meeting on 11/19.

As far as having a buffer for past due accounts, I don't agree with that for a lot of reasons. Do you allow for that adjustment monthly?

TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By LindaS27 on 11/21/2015 3:16 PM
Posted By TimB4 on 11/21/2015 1:56 PM
Linda,

Is there something in writing that specifies when the funds are to be deposited?



In our declaration, it states "The treasurer will establish a bank account separate from the general account to be used exclusively for monies collected for the payment of Association owned private street maintenance and no other purpose."

These extra dues are "restricted" and it would be prudent to deposit them monthly in the correct account because if they are allowed to accumulate in the operating account, the monies are more likely to be spent for non-restricted items as has been done in the past.

I agree that it would be prudent.

However, it's not a requirement.

I understand your concerns.
I believe I understand the situation.

To address this you need to do one or more of the following:

1) Get back into the good graces of the Board so they listen to you.

2) Gather support about the issue and raise a fuss at each and every Board meeting (squeaky wheel type of thing). It can't be just you.

3) Gather support and remove Board members who are not sympathetic to the issue by recalls or simply not reelecting. Of course you also need to find others who are sympathetic to the issue willing to serve.

4) Consult with an attorney to see if what has been done is actionable or would simply be considered a bad decision under the business judgement rule.
LindaS27 (Colorado)
Posts: 236
Posted:
Tim,

All very good suggestions and well thought out.

The biggest problem is gaining support. Most homeowners don't have the time to get involved, or simply don't want to get involved and be seen as another trouble maker. When I went to an earlier board meeting and met new people, they already knew of me; some even thanked me for my efforts to get our accounts straightened out. But these same people only want to observe.
TimB4 (Tennessee)
Posts: 21,062
Posted:
Linda,

Gathering support is not easy and it doesn't happen overnight.

It's time consuming and requires educating the membership (it took me over three years before things started to change).

Those who support but don't want to be in the limelight can give you proxies, they can show up at meetings with you even if they don't speak (it's still a show of numbers).

Those who support and don't mind being vocal simply need to be encouraged to ask questions.

Perhaps a neighborhood tea or wine and cheese party to discuss the issue with other cluster members can get the ball rolling.
At the very least, perhaps you will make a few friends.
TimB4 (Tennessee)
Posts: 21,062
Posted:
As for getting back into the good graces of the Board, this is done by volunteering to do other things.

For example, when there was discussion at the Board meeting about painting curbs and being shy on funds, I volunteered to do the work (providing they understood it wasn't going to happen overnight and may be a month long process) if they paid for the supplies and materials. The Board accepted. This allowed me to be looked upon in a different light by some Board members (which started gaining support on the Board).

Keep in mind, it may never be 100% (to this day, I still have one previous Board member who simply wishes I would move).

LindaS27 (Colorado)
Posts: 236
Posted:
Quote:
Posted By TimB4 on 11/21/2015 1:56 PM
Linda,

It appears, based on your posting, that your Board failed to allow a buffer for past due accounts. This may be why the amount is being decreased until that (or those) individual is brought current. As long as the books show that the money is owed the reserves when paid, there likely is nothing improper.

I wouldn't do it this way. However, depending on how financially strained your Association is, this may need to be done.

Tim,

The 2016 budget has $6,684 for bad debt expense and in the past this varying amount has not been adjusted monthly but is adjusted by the CPA during the annual audit. This is also how adjustments(if any)to the Cluster Reserve should be handled - not by the MC.

1) Tracking the deposits to CR will be so much harder if the MC starts messing with the amounts.
2) There is a large probability that MC calculations/numbers will be wrong.
3) This makes so much more unnecessary work because when late payments are made, entries will have to be reversed.
4) Current month receipts cannot be evaluated until the 1st of the following month - so CR deposits will always be over a month late.
5) Late payments are not a bad debt until written off by the CPA during the annual audit.

If the MCs had done things properly in the first place, the $350K wouldn't be missing from CR and there would be no need to raise CR dues again for their STUPID mistakes. I was hoping this new MC would be better than the past three but they may even be worse.

Besides this new scheme of decreasing the CR accruals (never done in over 30 years with MCs)the MC accountant made several errors in reporting the financials at the last board meeting.

Save us from the MCs and attorneys!!!

TimB4 (Tennessee)
Posts: 21,062
Posted:
Linda.

May I suggest to place the blame where it belongs, on your Board.

The MC only works for the Board. They may or may not make suggestions but any actions they take are outlined within their contract or approved by the Board.

On a side note, budgets are typically not hard and fast. Our Board comes under budget on some line items and goes over budget on other line items.
LindaS27 (Colorado)
Posts: 236
Posted:
Tim,

I've learned as much from this site that the board has the final responsibility.

But the MC and attorneys often makes unwise suggestions and the board relies on their "expertize" with a bad outcome.
And the MCs disregard the board's orders and then lie about it to CYA!

Some examples:
1) When an amendment to our Declaration didn't pass, the board thru the attorneys' suggestion, took the homeowners to court to get it passed that way. The judge ruled in favor of the HOs for two reasons: there were enough objections to overrule a court-ordered change; but most importantly, the attorneys didn't read the Colorado statutes correctly and were mistaken on the percentages to go forth in the first place.

2) The board instructed the MC to follow the city's water restrictions for the greenbelts but they did not. (SEE ATTACHED REPORT FOR DETAIL)and later lied about it using different excuses like lightning messed up the timers, etc. The outcome was a huge water bill that included a $54K penalty, charged 60% to clusters' domestic water use. Later the city waived $43K of the penalty but the MC never gave that benefit to the Cluster account. In fact, none of the higher amount nor penalty should have been charged to clusters in the first place because it was the greenbelt over-watering that caused the additional expenses.

3) Board approved work for: concrete sidewalks ($4,800) jog trail ($7,700) parking lots ($6,790) to be paid from General Reserves; and Asphalt ($15,135) to be paid from Cluster Reserves. But the MC being too lazy to allocate the amounts properly charged the total $34,425 to the Cluster account - $19,290 too much. This has happened over and over.

4) After I informed the board that the Cluster monthly deposits were not being made, the MC informed them that they were, showing them the accrual to prove it and the board believed it. However, the MC was wrong - now $31,675 short year to date.

I'm not privy to the attorneys' excuses. But the MC usually blames it on someone else (like the landscape company)or says that the correction will be made - when in fact nothing is done.

OK - so the board is responsible for the incompetence of the attorneys and MCs. But isn't this why we pay their fees - because they are supposed to be the experts - professionals and reliable.

Sometimes we've had a board member that has accounting experience but currently this board doesn't have a clue!

RE: the side note: I know how budgets work and I only pointed out the budget for bad debt expense because you stated "it appears that your board failed to allow for past due accounts." They are allowing for it, just on the whole.
I normally don't pay much attention to the operating budget unless a dues increase is put forth; then I feel that the board should have to justify their numbers. But the Reserve accounts are another issue!

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TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By LindaS27 on 11/23/2015 8:51 AM

OK - so the board is responsible for the incompetence of the attorneys and MCs. But isn't this why we pay their fees - because they are supposed to be the experts - professionals and reliable.

Remember, the person who passed the bar exam 1 point over the minimum and the person who aced the exam are both practicing attorneys. The same goes for any other profession and there are simply good and bad in all professions.

The Board is responsible for the decisions they make.
If they relied on a professional opinion that turned out to be a bad opinion then that was a bad decision on the Boards part and they (as well as the members) have to live with the consequences. Mistakes happen and the Board should hold the contractor (attorney, MC, etc.) accountable when those mistakes happen.

However, if the Board fails to take steps to find better opinions or fails to hold those who made such opinions/actions accountable, then the problem lies with the Board.

If you replace the Board, you will be able to address the other issues.
If the Board isn't replaced, you will still have those issues.

Quote:
Posted By LindaS27 on 11/23/2015 8:51 AM

Sometimes we've had a board member that has accounting experience but currently this board doesn't have a clue!

To be honest, I think that most who volunteer to serve don't have a clue initially. They learn the job while they are doing it.
After they start to understand it, the term is up and they may or may not volunteer to continue serving. When you do get a professional (someone who knows accounting or a corporate professional) on the Board, then often others will simply defer to them. I think this is wrong, but many simply won't take the time to learn what the job of Director or an Officer takes. They will give what they are willing to give and no more.

Each year our entire Board is up for election. Therefore, the potential exists to lose all corporate knowledge in one election. To try and keep some of that knowledge and help others complete the tasks they are assigned to do, I created Officer manuals for my Association. It lists and explains how to do the bare minimum the job requires.

Again, from your postings, the issue is your Board and not the MC.
LindaS27 (Colorado)
Posts: 236
Posted:
Quote:
Posted By TimB4 on 11/23/2015 4:05 PM
The Board is responsible for the decisions they make.
If they relied on a professional opinion that turned out to be a bad opinion then that was a bad decision on the Boards part and they (as well as the members) have to live with the consequences. Mistakes happen and the Board should hold the contractor (attorney, MC, etc.) accountable when those mistakes happen.

However, if the Board fails to take steps to find better opinions or fails to hold those who made such opinions/actions accountable, then the problem lies with the Board.

I am going to have to etch this into my brain. Seems that the board never holds the attorneys or MC accountable, except through firing sometimes years later.

Quote:
Posted By TimB4 on 11/23/2015 4:05 PM
Each year our entire Board is up for election. Therefore, the potential exists to lose all corporate knowledge in one election. To try and keep some of that knowledge and help others complete the tasks they are assigned to do, I created Officer manuals for my Association. It lists and explains how to do the bare minimum the job requires.

This is very commendable on your part. And I think it's so much better coming from you than from a MC that seems to get the different HOAs and their requirements mixed up.

I suggested that the board have a notebook that could be passed forward through the years with the most important documents and rulings listed so they wouldn't have to scour thru all the different documents where its hard to some things. They are always going to the attorneys (sometimes the same ones) for the same opinion that was given a few years before (like property boundaries in the common area)

Are you the treasurer of your HOA? If so, do you decrease contributions to reserves based on late dues payments?

NOTE: I am trying to do the "quote thing" more than once in this post. I apologize, in advance, if I mess it up.
RichardP13 (California)
Posts: 3,868
Posted:
Linda

If you take in $100.00 in dues per month and work on a zero based budget, and 10% is to go to reserves with the rest going to maintenance and $20.00 each month is not collected, would you not think you would cut back something? From experience, reserve funding could be one area, especially if it is pretty well funded now.
TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By LindaS27 on 11/23/2015 5:36 PM

I suggested that the board have a notebook that could be passed forward through the years with the most important documents and rulings listed so they wouldn't have to scour thru all the different documents where its hard to some things.

Did you actually start such a notebook or simply suggest it?

I've found that many are willing to approve something if they don't have to do the work.

Did you start such a notebook just for the Treasurer (as that could have been done without Board approval)?

Quote:
Posted By LindaS27 on 11/23/2015 5:36 PM

Are you the treasurer of your HOA?

I am currently serving in that position.
I've also served as the Associations President, Maintenance Officer, Secretary, newsletter editor and on the Association's Architectural Committee. I'm currently maintaining the Associations website as well as serving as Treasurer.

Quote:
Posted By LindaS27 on 11/23/2015 5:36 PM

If so, do you decrease contributions to reserves based on late dues payments?

Even though we start with a zero based budget (i.e. income = expenses), we plan on a $3,000 (equals one month of normal expenses) minimum balance in our operating funds (ie checkbook). This covers shortfalls due to bills received before assessments are paid and can cover (to a point) delinquent accounts.

The actual starting balance of the operating fund is adjusted upward based on receiving advanced payments (payments in December for the following year) and downward based on the amount of delinquencies we have on December 31. Anything over this adjusted amount is transferred to the Reserves Contingency line item (which is used to offset miscalculations between expected vs actual expenses on reserve items).

We also have a miscellaneous line item (typically $1,500) in our operating budget which is used as an additional buffer for budget shortfalls. This amount may be adjusted up or down each year based on various factors (increase/decrease in delinquencies, keep the budget increase within the range the Board may set without membership approval, expected small maintenance expenses that wouldn't be charged to the reserves, etc.)

Therefore, my Association may have more leeway than yours in meeting expenses while covering delinquencies.
Additionally, my Association is (knock on wood) experiencing much better delinquent rates than many Associations (for example we've only had 2 accounts go over 90 days but one of those went to collections and I have a court date on the 10th for that issue).

To more directly answer your question, if I could not cover a shortfall by other means, yes I would decrease the actual contribution to the Reserves for that year (but carry the shortfall over to the following year(s) so, hopefully, it will be brought current). This is basically borrowing the funds to cover the shortfall.

I know, that's not what your Association did.
Your Association actually adjusted the budget so only $x goes to the reserves vs. the amount initially budgeted. I wouldn't do that. However, my Board might if I was unable to properly explain the issue to them.

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