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LauraD (Arizona)
Posts: 18
Posted:
We ar looking at initiating "concierge service" for our HOA.
Has anyone done this or know of a HOA that has some info?
Thanks

Laura
MelissaP1 (Alabama)
Posts: 13,836
Posted:
You mean I could have been considered a "Concierge" instead of President???!!! WOW!!! What kind of HOA are you in that could need a concierge? Is it more of a leisure vacation home community? Just curious because most HOA's just use and abuse their board members and officers into doing their will. (LOL).
First, if you want to have a "Concierge" service. You will be considered an Employer and will have to fill out the appropriate Social Security information and maybe provide insurance for the employees. This wouldn't be a contract service most likely. Unless there is a concierge contractor in existance. This would instead require the concierge to be an employee of the HOA. So study your employment laws.
Most HOA's are run by volunteers and are non-profit corporations. So find out what kind of corporation your HOA is. Is it For-profit? That may make a difference in hiring an employee or finding a contractor. It's not much but a consideration.
Make a list of why you really want a concierge. Maybe there are other options or volunteers who are willing to take on this responsibility. I've never experienced a HOA with a concierge service. It's a little foriegn to me. I know of some vacation/time-share condo's that do have front office much like a hotel. However, I don't know how they are setup officially. I am sure I could figure it out with more details.

Former HOA President
LauraD (Arizona)
Posts: 18
Posted:
We are mostly retired and are non-profit. My husband is the President and is abused and used.
Somehow he "has all he know-how and the answers." Yeah, right!!
I was thinking of a couple from the Welcoming Committee who could amass
this "Concierge-type" knowledge and be a resource to the homeowners.
New, out-of-state residents do not know where to get tickets to shows, or who to call
to get a rattlesnake out of their yard, or where is a good working ranch to visit, etc, etc.
More like a reference than a true Concieerge ---altho' I'd like that too!!
We might try !!
MelissaP1 (Alabama)
Posts: 13,836
Posted:
I made up a brochure for our HOA. It was posted up front at the entrance. It was not only for the members but also potential buyers. In your case, you may want to modify it to be more of a "About town" brochure. If I was you, I would instead contact your local visitor's bureau and see what information you can gather from them for that information. Local Hotels already provide similar information in their rooms. I know when I go to a hotel there is usually a list of local places advertising. Sometimes it's in the front lobby.
As a former President, you NEVER EVER stop getting questions. It's part of the job. What got me through it was the fact that I made the job a "lifestyle". It was just part of what I do and what I was. It's much like being a cop or a fireman. It's a job but also a community responsibility that doesn't stop when the board meetings ends.
I like the welcoming committee idea. That could be a direction to take this in. New people could get a basket of treats or garden bulbs with a local guide. Plus it's a good time to give them contact numbers and a general rules list of the HOA. Giving someone a source of information other than yourself may just be the help you need.

Former HOA President
MicheleD (Kentucky)
Posts: 4,491
Posted:
But also, as a matter of fact, there are such companies that serve as concierge services.

The HOA would not be "hiring" them so much as "contracting" with them like any other vendor that provides a service. Corporations in our area use them all the time.

But I don't think that's really what this person was really asking about as it turns out.

I think she is renaming a sort of more customer service-oriented role of a committee such as a Welcome Committee.

We've tried several times to start one, but somehow, the people who volunteer have yet to ever Welcome anyone. It's still a great idea though.
LauraD (Arizona)
Posts: 18
Posted:
Got the brochure made and went to the Chamber of Commerce---
within one day they had bags put together with all kinds of info
for new residents. Have 4 volunteers to get to new owners...
Maybe it'll work out!
Laura

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