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FredJ6 (Tennessee)
Posts: 3
Posted:
For the 1st time, we (the Board) ask the PM for copies of our Bank Statements. The PM responded saying he could not provide us with the copies, however, we were welcome to come to his office to 'view' the statements.

Background. The PM's company executives (3 of them) are the sole signatories on the bank account. No Board member has ever been a signatory on the account and has never seen any bank statements. We are a small community (40 units) and it appears PM total control over the bank account has worked well. A new Board member, when learning no one had ever seen a bank statement or even knew who had authority to sign checks, promptly ask the PM for copies of the a prior quarter's bank statements and cancelled checks.

Questions:
Can PM refuse to provide copies of our bank statements and cancelled checks to the Board?
Is it better to just go view the statements and checks and don't insist on copies?
In viewing the documents, would it be proper to 'take notes'?
RichardP13 (California)
Posts: 3,868
Posted:
Ask yourself one simple question, "whose money is it, yours or theirs"?

I would lay down the law or get yourself another PM.
NpS (Pennsylvania)
Posts: 4,216
Posted:
Step 1. Go to PM office. Bring your own portable copier or scanner.

Step 2. Make copies of your docs - They belong to you, not them.

Step 3. Get rid of PM. The have no right to refuse to supply docs requested by the Board. Yes, a HO requesting docs might have to go to their office. But Board members are more than just HOs.


Sikubali jukumu. Read all posts at your own risk.
GenoS (Florida)
Posts: 4,276
Posted:
Get yourself a popular-brand laser printer/scanner/copier for under $100. Install the software that comes with it on a laptop computer and copy a few pages to make sure you know how it works. Take the laptop and the printer/scanner/copier with you when you go to view the statements.

If the 3 guys are really above board they will not hesitate to allow you to effectively make your own copies. If they hesitate at all that would be a huge red flag.
LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By FredJ6 on 08/14/2015 11:29 AM
Questions:
Can PM refuse to provide copies of our bank statements and cancelled checks to the Board?


No. Not only is the PM employed by your association, they have a fiduciary duty to your association as they are handling your money.

Speaking of fiduciary duties, you and the other board members owe a duty to your membership and, based on what you wrote, you (collectively) have failed to perform. This is not high school student council. Each of you put your kids' college funds at risk when you failed to apply even the most basic control over association funds.

Quote:

Is it better to just go view the statements and checks and don't insist on copies?


Are you serious? You should have the originals and not copies provided by the PM. Go to the bank and get copies from them. While at the bank, remove your PM from any and all involvement with your checking accounts. Start acting like directors.

Quote:

In viewing the documents, would it be proper to 'take notes'?


See above.
FredS7 (Arizona)
Posts: 927
Posted:
What NPs said (and others too).

It is marginally possible that the person answering you did not realize you were speaking for the Board. So MAYBE you don't need to immediately replace the management company.

Actually given this response- personally- I might WANT to see originals and then get copies.

JonD1
Posts: 2,350
Posted:
Wow talk about the inmates running the asylum!

The accounts belong to the property. Are they not in the property's name?

How does the board verify the financial standing of the community? How do you verify assets? Expenditures?

In our case we would not request bank statements as if they were doing us a favor we would instruct the MC to provide them. As many as often and without any delay.

Now in our case, being its 2015 myself President, VP and Treasurer all have online access to each of our 4 banking institutions. There is no need for copies or statements everything can be seen online 24X7.

As far as check signing. In many cases double signatures in reality prevent nothing. In our case the MC issues checks, a copy of the invoice, check and original check are mailed to the Treasurer for her review and signature and then she mails them out. No checks are sent out directly by the MC without the Treasurer's ok.

And in our monthly packet we financial reports monthly, yearly, check ledgers for each check issued the previous month.

You might not need to replace the MC just explain they work for YOU are will do what they are told or the relationship will end.

I can't even imagine our MC explaining they could not provide what I requested. That would be an interesting conversation from that point on......
BonnieG1 (Nebraska)
Posts: 1,186
Posted:
Quote:
Posted By JonD1 on 08/14/2015 1:30 PM
Wow talk about the inmates running the asylum!

The accounts belong to the property. Are they not in the property's name?

How does the board verify the financial standing of the community? How do you verify assets? Expenditures?

In our case we would not request bank statements as if they were doing us a favor we would instruct the MC to provide them. As many as often and without any delay.

Now in our case, being its 2015 myself President, VP and Treasurer all have online access to each of our 4 banking institutions. There is no need for copies or statements everything can be seen online 24X7.

As far as check signing. In many cases double signatures in reality prevent nothing. In our case the MC issues checks, a copy of the invoice, check and original check are mailed to the Treasurer for her review and signature and then she mails them out. No checks are sent out directly by the MC without the Treasurer's ok.

And in our monthly packet we financial reports monthly, yearly, check ledgers for each check issued the previous month.

You might not need to replace the MC just explain they work for YOU are will do what they are told or the relationship will end.

I can't even imagine our MC explaining they could not provide what I requested. That would be an interesting conversation from that point on......

We handle the bank statements online also. The bank emails us the statements for each of our accounts. Since our treasurer does not have a computer, I print them for our treasurer. We also approve all bills before the PM pays them. The treasurer, myself (President) and our PM has the authority to sign checks but since we approve all bills before giving them to the PM there is little need for either the treasurer or myself to sign checks.

A few months ago a person got stuck in one of our elevators and the elevator tech had to come on site. We got a bill for over $1500 dollars from the elevator company. I had our PM call to question this bill. The elevator company had made a mistake. The correct bill was under $700.00. If all bills went to the PM without us first approving the bill, this bill for over $1500 would have been paid since the employees of our PM would have had no reason the question it. I just hope a Board a few years down the road doesn't decide to turn everything over to a PM without checking items first.

Also shortly after I moved here (I have heard) the property manager was not allowing the Board to see the bank statements. We broke away and were self managed for a few years (a nightmare) until we hired our current PM.

Someone earlier mentioned going to the bank and getting the bank statements. A person must have authority to sign checks before the bank will release any information to that person.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Fred,

Welcome to the forum. You have already received some great answers.

As others have said, and I believe you are aware, it's simply not prudent to allow the MC full control of the Associations funds. Even if it has worked well in the past and may work well in the future, ask the board this simple question: If they believe it's a good idea to have someone else have full control of their funds, then they should be willing to transfer their pay/retirement checks and all accounts to you and simply trust that you will pay the bills and take care of their money. I bet everyone will say that that is a terrible idea. Then explain that this is exactly what the Association is doing with the Association money.

Keep in mind: You do not need to be on the signature card of an account to make deposits.

Therefore, my recommendation (and as others have said) is the following:

For actual funds:

1) Review the contract with the MC.
There may be wording that require the MC to have control of the funds. However, if it's only optional, then exercise that option.

2) Open an account at a bank near the Association in the name of the Association (well two accounts, a checking (for operating funds) and a savings (for reserves)). The association will need an employer identification number (EIN) to do this. It's the same number you use for the Associations tax return.

3) Instruct the MC to close the Associations accounts and issue a check (or wire the funds to the new accounts) for the funds that are in those accounts controlled by the MC

4) Provide deposit slips to the MC and instruct them to deposit all future assessments into the Associations new account.

For Individual Accounts:

1) Review the terms of the contract with the MC to see if there are any restrictions or costs involved for the following.

2) Insist on obtaining printed ledgers for each lot over the past 3 years.

3) Place those ledgers into files that the Treasurer maintains.

4) Instruct the MC to provide a printed ledger for each lot at the end of the fiscal year from this point forward (this will help in the future if there are issues when/if you change MC).

5) Perform an internal review of the ledgers. (I've attached a spread sheet we use (came from our CPA)to do this). This can tell you if the Association has an issue in a ledger (which you will have to find) or are short funds.

Now for your specific questions:

Quote:
Posted By FredJ6 on 08/14/2015 11:29 AM

Can PM refuse to provide copies of our bank statements and cancelled checks to the Board?

Probably not. However, they may be able to charge you for those copies. This could become expensive.

Additionally, since no-one on the Board is a signatory to the accounts, technically the actual bank account is not the Associations. It belongs to the MC. Worst case, they may be placing funds from all the associations they manage into one physical account and are keeping internal records to show how much of the pot (so to speak) belongs to each association.

Quote:
Posted By FredJ6 on 08/14/2015 11:29 AM

Is it better to just go view the statements and checks and don't insist on copies?

It certainly would be easier. It would also allow you to ask questions and build relationships with those who may see your desire to review as an insult to their trustworthiness.

so this may be the best option.

Quote:
Posted By FredJ6 on 08/14/2015 11:29 AM

In viewing the documents, would it be proper to 'take notes'?

In my opinion, it would be proper to make copies (pictures with cell phone, a laptop and portable scanner, etc.)

Hope this helps,

Tim

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MelissaP1 (Alabama)
Posts: 13,836
Posted:
Question? Are you under receivership or developer control still? Is there a reason for a Management company to be in charge? Before we jump into something, may need to know the setup. Our HOA if it were to disband would be required to be handled by an MC. So f your HOA is not owner owned or operated, this may explain the MC relationship.

Otherwise, the board needs to regain control again. Meaning getting them signatures on the bank accounts and maybe putting in a 2 signature requirement for each check. Even if it means one is the MC.

Former HOA President
CyrstalB (Maryland)
Posts: 457
Posted:
Sorry to hear that another management company has kept the board ignorant of what they are supposed to do while they use other peoples money for some type of gain, usually in the area of "benefits' because they have a lot of money moving through that one bank.

Here's what you do today...You have to get your board to hold an emergency meeting to discuss this problem, your docs will state who is required to be on the bank account, in ours it's the president. THe secretary then writes a letter from the board, with all signatures, and takes that to the bank and to get them on it. ASAP

Secondly, search your CCR's to see if you are in violation of this particular Article, and if you are, then your MC has not bothered to actually read either, and that should be a breach of contract to get them out. Happens all the time, they prey on board members who do not know the ropes, let alone a lot of them who don't bother to read them themselves. Lying cheatin, bastardians, at least 98% of them.

With only 40 units, do you have a lot of amenities to take care of? You may be perfect for self management, which is what we do, and we hired an assistant instead of management company. Works beautifully! Good luck.

LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM
Lying cheatin, bastardians, at least 98% of them.


I have added a new word to my personal dictionary. Thank you, Crystal, for enriching my vocabulary.

TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM

Here's what you do today...You have to get your board to hold an emergency meeting to discuss this problem, your docs will state who is required to be on the bank account, in ours it's the president. THe secretary then writes a letter from the board, with all signatures, and takes that to the bank and to get them on it. ASAP

We place every board member as a signatory on the account.
This ensures any board member can sign a check (which the Treasurer has custody of) and, if they desired, check bank statements, etc. by going to the bank (if they don't have access to the accounts online).

Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM

Secondly, search your CCR's to see if you are in violation of this particular Article, and if you are, then your MC has not bothered to actually read either,

Good point.

Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM [emphasis added]

and that should> be a breach of contract to get them out.

Should be, can be and could be only equals a maybe.

The terms of the MC contract must also be read (and understood).

Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM

Lying cheatin, bastardians, at least 98% of them.

Bastardian:

A unit of measure per the Urban Dictionary

Name of a Rugby Club per youtube

Perhaps it's just a pet name one spouse may give another

Quote:
Posted By CyrstalB on 08/16/2015 5:31 AM

You may be perfect for self management, which is what we do, and we hired an assistant instead of management company. Works beautifully!

Again, excellent advice.

We have 130 lots and are self managed.
We utilize a bookkeeper (as an independent contractor) to assist with tracking payments and making deposits.
Far less expensive then hiring a MC or PM

FredJ6 (Tennessee)
Posts: 3
Posted:
I would like to thank the HOATalk Forum for all the responses. They were great and so insightful. This Forum ROCKS.
RichardP13 (California)
Posts: 3,868
Posted:
I am curious. To all those that said they have online access to their bank accounts and statements. Do you forward the statements to the PM or give them online access also.

In California and many people misunderstand this, Associations must review (not necessarily approve) their financials on a quarterly basis. What is included in Civil Code is that they must review the BANK STATEMENTS from the financial institutions of their operating and reserve accounts. You would be surprised how many management companies and associations don't follow this.
NpS (Pennsylvania)
Posts: 4,216
Posted:
Quote:
Posted By RichardP13 on 08/17/2015 11:04 AM
I am curious. To all those that said they have online access to their bank accounts and statements. Do you forward the statements to the PM or give them online access also.

MC has direct visibility into Op account but not Reserve account - which we keep at a different bank. MC writes checks against Op account only.

Sikubali jukumu. Read all posts at your own risk.
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By NpS on 08/17/2015 12:23 PM
Posted By RichardP13 on 08/17/2015 11:04 AM
I am curious. To all those that said they have online access to their bank accounts and statements. Do you forward the statements to the PM or give them online access also.

MC has direct visibility into Op account but not Reserve account - which we keep at a different bank. MC writes checks against Op account only.

Who reconciles the reserve account?
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Our PM basically manages it all for us. Our HOA payments (quarterly) are done via bank lock box. The money is then transferred to the PM and a checking account in our name that the PM manages. The HOA can look at these transactions at anytime. The HOA BOD has a password that can shut down the transfers to the PM with a simple phone call if the BOD ever felt anything was funny.

The PM prepares monthly statements that can run a full 16 pages showing each and every transaction which are sent to each BOD Member monthly. The BOD can also request any statement at anytime.

The prime components (2 pages) of the monthly reports are Balance Sheet and Profit/Loss Budget versus Actual. These are the two pages that will be sent to any owner that requests such. The other 14 or so pages are deposits, payments, delinquencies, etc. An owner will be sent a copy of all (except the delinquency list) if requested.

Our Reserve Fund in not controlled by the PM. It is only controlled by the BOD and requires 3 signatures to release any funds. Every quarter the BOD decides how much money the PM is to deposit to the Reserve Fund. The PM does get a statement from this account to use as part of the financial reports. There has never been a withdrawal from the Reserve Fund.

The BOD (Treasurer) maintains a small checking account/debit card ($1,000.00 max.) for any emergency funds/payments needed. The President and Treasurer are privy to the account/card. It is rarely, if ever used.

We are a simple HOA in that we do not have a lot of expenses and our budget is $67,800.00 thus an easy amount to manage. My wife and I probably write more checks per month then our MC does. Our two major expenses are our landscaper and our MC who are paid monthly. If the landscaper is not paid on time, he will be all over the BOD.....LOL

There is no full proof method to prevent someone with larceny in their heart. What you can do is set up checks and balances that catch problems early on thus preventing them from becoming costly.

GenoS (Florida)
Posts: 4,276
Posted:
Quote:
Posted By JohnC46 on 08/17/2015 12:31 PM
The HOA BOD has a password that can shut down the transfers to the PM with a simple phone call if the BOD ever felt anything was funny.

I like the sound of that a lot.

Quote:
Posted By JohnC46 on 08/17/2015 12:31 PM
These are the two pages that will be sent to any owner that requests such. The other 14 or so pages are deposits, payments, delinquencies, etc. An owner will be sent a copy of all (except the delinquency list) if requested.

I think we do it similarly. As a hypothetical question, doesn't an owner have the right to know which of his fellow owners are not paying? Is there some sort of credit reporting law that allows an association to withhold that information?
DouglasK1 (Florida)
Posts: 2,046
Posted:
Quote:
Posted By GenoS on 08/17/2015 2:12 PM

I think we do it similarly. As a hypothetical question, doesn't an owner have the right to know which of his fellow owners are not paying? Is there some sort of credit reporting law that allows an association to withhold that information?

That's a good question, in our association we try to avoid broadcasting that info (we don't announce their names at meetings), but if anyone really wants to know, we would give them that info. All or most of our delinquencies are foreclosures, anybody can check Zillow and see who isn't paying their mortgage so there really aren't any shockers there.

Escaped former treasurer and director of a self managed association.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By GenoS on 08/17/2015 2:12 PM

As a hypothetical question, doesn't an owner have the right to know which of his fellow owners are not paying? Is there some sort of credit reporting law that allows an association to withhold that information?

That issue has been discussed often on this site.
The consensus has been that there is no consensus.

Many see the benefit of releasing names (causing peer pressure or to avoid embarrassment to have members keep current).

Many see it as an issue of privacy.

States vary. Some States have specified that you may not see accounts of any lot than your own.
Some States are silent on the issue.

Do a search on this site for "publish names" and you'll have 5 pages of posts about it.

Do a search on the internet for HOA publish names of delinquent accounts and you will get over 10 pages of links.

As I said, the consensus on this forum is that their is no consensus and it's up to each Board to make such a decision after reviewing applicable State laws.
GenoS (Florida)
Posts: 4,276
Posted:
Yeah I see those now. Interesting. I can see the privacy aspects of the issue. If a lien is appropriate and the board doesn't do it, how are the owners to know about the situation unless they also have access to the information that says who's late and for how long? At the very least I'd expect a summary of how many accounts are delinquent with the amounts due and how late they are. Names can be stripped off for privacy. If it gets to the point of a lien then everyone will know anyway.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Personally, I am all for listing all including names, addresses, phone numbers, Email addresses, anything we know as in public shaming but as Tim said, many object to such. In some states it might be illegal to do so but most object for some sort of privacy reasons. I say a deadbeat is a deadbeat.

When I was treasurer, I prepared an annual report of those over 1 year late and our present course of action such as lien, foreclosure, payment schedule arranged, and in some cases no response. It did not list names nor addresses, nor lot numbers, etc. though we on the BOD knew who all were.

If having financial problems then at least respond and work something out. Show me respect and I will return respect. Do not ignore me or dream up some esoteric reason.

BonnieG1 (Nebraska)
Posts: 1,186
Posted:
Quote:
Posted By DouglasK1 on 08/17/2015 2:50 PM
Posted By GenoS on 08/17/2015 2:12 PM

I think we do it similarly. As a hypothetical question, doesn't an owner have the right to know which of his fellow owners are not paying? Is there some sort of credit reporting law that allows an association to withhold that information?


That's a good question, in our association we try to avoid broadcasting that info (we don't announce their names at meetings), but if anyone really wants to know, we would give them that info. All or most of our delinquencies are foreclosures, anybody can check Zillow and see who isn't paying their mortgage so there really aren't any shockers there.

I have heard that years ago the Board published names of people who were late with their fees. A mistake was made and someone who was not late was on the list. This caused problems. I was not on the Board at the time and I may not have even been living here. I only saw names associated with late fees when I became a Board Member.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By GenoS on 08/17/2015 4:44 PM

how are the owners to know about the situation unless they also have access to the information that says who's late and for how long?

I've attached a copy of the Treasurer's report I provide at every Board meeting and at the annual meeting.

The comments section at Board meetings are only for things that occurred from the last meeting.
The comments section at the Annual meeting will summarize any actions completed or pending.

I believe that this satisfies most who are wondering how many accounts may be delinquent.

Anyone who desires may feel free to modify it to fit their needs.

Tim
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NpS (Pennsylvania)
Posts: 4,216
Posted:
Quote:
Posted By RichardP13 on 08/17/2015 12:26 PM
Posted By NpS on 08/17/2015 12:23 PM
Posted By RichardP13 on 08/17/2015 11:04 AM
I am curious. To all those that said they have online access to their bank accounts and statements. Do you forward the statements to the PM or give them online access also.

MC has direct visibility into Op account but not Reserve account - which we keep at a different bank. MC writes checks against Op account only.


Who reconciles the reserve account?


MC makes deposit to Reserve account once a month. We write a check from reserves once or twice per year at most. We send MC copies of Reserve bank statement every month. MC reconciles.

Sikubali jukumu. Read all posts at your own risk.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
It is PUBLIC information once a lien or foreclosure is filed. Part of the process makes it so that it has to be put into print. Which most of the time is in the Legals section of your local newspaper. Which is where I found the majority of my information on who may be facing foreclosure in our HOA. It's not published daily as many newspapers no longer are.

That is why on an earlier post, I found it a waste of time to hire a lawyer to find out if one has a lien or foreclosure. It's as simple as looking in a newspaper....

Former HOA President
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By MelissaP1 on 08/17/2015 9:31 PM
It is PUBLIC information once a lien or foreclosure is filed. Part of the process makes it so that it has to be put into print. Which most of the time is in the Legals section of your local newspaper. Which is where I found the majority of my information on who may be facing foreclosure in our HOA. It's not published daily as many newspapers no longer are.

That is why on an earlier post, I found it a waste of time to hire a lawyer to find out if one has a lien or foreclosure. It's as simple as looking in a newspaper....

I just go to the front gate of my complex where they are posted.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Is that also where you all gather stones and throw at them when the drive in?

Former HOA President
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By MelissaP1 on 08/18/2015 7:44 AM
Is that also where you all gather stones and throw at them when the drive in?

Yes
DjB2 (Pennsylvania)
Posts: 49
Posted:
In the last 9 years we have only ever had one owner in our 32 unit condo development ask for copies of our bank statements. We receive a hard copy statement from the bank each month, but our statements are also online on the online portion of our bank account. So we just went to the website, printed out the 12 monthly statements for that year, and gave them to the owner - who we never heard from again on that issue.
DouglasK1 (Florida)
Posts: 2,046
Posted:
This thread really isn't about homeowners asking the association for statements, it's about a board trying to get statements from their management company, who seems reluctant for some reason.

Escaped former treasurer and director of a self managed association.

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