Management Company and Service.

Started by NicoleO1 • 5 replies • 1474 views

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NicoleO1 (California)
Posts: 181

Posted:

Hello all,

We have a somewhat new management company on board. There have been a few trends we have seen and not sure how to handle this.

In attempt to resolve some issues a call was placed to the owner. Before any communication happened regarding the purpose of the call he immediately went into defensive move and called our property pressuring, called me directly a name and continued to say that we expect too much.

There are big issues at hand that they are aware we are aware about. Missed requests for follow up status with collections on units in arrears, failure to set up an ACS access online which was approved months ago, asked to have maintenance done months ago , not done etc.

We or I even am willing to work with this new company, but some of the over looked issues are sort of big with no sense of accountability. The company has mentioned severing ties with this only being our 5 month with them.

Is this not a workable relationship? Or is it? Are those issues that could cost our HOA money in the end be big enough to consider letting them go? I would like some insighton other HOA experiences with managers and hows thens are suppose to be or rather really are.

thank you

TimB4 (Tennessee)
Posts: 21,059

Posted:

You handle it by sitting down with the PM/MC and explain your concerns.
Identify your expectations and establish polices/procedures to address those expectations and concerns.

Then see what happens over the next month or two.

KerryL1 (California)
Posts: 14,550

Posted:

I had trouble following your original post, Nicole. Was it the mgr. who called an owner & then the owner called you names?

Who is giving directions to the MC? All individual directors? Or do all requests go to the MC in writing via the board president?

Or does the board make decisions that are noted in the minutes that are instructions to management?

What does your contract with the MC say?

I have a feeling there's a failure to communicate....

RogerB (Colorado)
Posts: 5,067

Posted:

Nicole, I would first evaluate the management agreement; then the guidelines established by the association which the community association manager (CAM) uses; and then have the CAM attend a Board meeting to resolve any remaining issues. After this, if the MC does not meet your established guidelines or the management agreement then it is time to get another CAM or another management company. Meanwhile it is best to start by looking at your own association's procedures first before blaming the CAM.

AnnH5 (Florida)
Posts: 304

Posted:

I am wondering how your current management service was selected and how many other management companies bid for the contract with your community. Who selected the current management service and why (was it the cheapest bid, did they offer the most in service, did they have a good track record with valid references, etc)?

JohnC46 (South Carolina)
Posts: 14,265

Posted:

Nicole

Are you on the BOD?

We have 2 or 3 PIA owners (none on the BOD) who call the PM for the least little reasons. They disregard our procedure which is an Email or letter to the BOD who then decides on the appropriate action. All get responded to.

Our PM politely replies please follow your HOA's procedure. He has been wrongly accused of being abrupt, non-responsive, rude, etc. by the 2-3 complainers.

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