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RobertB49 (Colorado)
Posts: 5
Posted:
Hey folks, new member here and first post.
I'm an HOA manager in COlorado.
Just had a request from a board member for me to send an email to all the owners in the association to alert them that a friend of his is looking for a place to rent.

I tried searching the CCIOA statutes about this but did not see anything. IT sounds like something I should not do, but I'd like to find the rule that says so.
Thanks,
Rob
BarbaraB10 (California)
Posts: 117
Posted:
Quote:
Posted By RobertB49 on 06/06/2015 9:47 AM
Hey folks, new member here and first post.
I'm an HOA manager in COlorado.
Just had a request from a board member for me to send an email to all the owners in the association to alert them that a friend of his is looking for a place to rent.

I tried searching the CCIOA statutes about this but did not see anything. IT sounds like something I should not do, but I'd like to find the rule that says so.
Thanks,
Rob

Hi Robert

Welcome to HOA Talk! There might be a rule in the HOA's governing docs such as operating rule or policies & procedures.

Our HOA requires a written permission form that is signed by the member which specifies that certain documents may be sent electronically. The form also states the email list is suppressed (blind carbon copy to protect the email addresses).

It's important to find out if the recipients have given written permission to receive advertisements, agenda notice, minutes, etc.

What might be more appropriate is for you or the HOA neighborhood to sign up with next-door.com where such things are displayed and viewed at the user's convenience.

I'm glad you inquired about this because there is nothing more irritating on my computer as SPAM from my HOA.

GenoS (Florida)
Posts: 4,276
Posted:
Tell the board member neither state law nor the governing documents for the community authorize the use of the association's email list for advertising or soliciting. If they push back ask for a citation that explains how it's appropriate for a management company to send unsolicited emails to the members that have nothing to do with the business affairs of the association. You can do this politely, I think. Maybe the board member just doesn't realize.

I'm going to recommend against nextdoor.com. They have virtually zero privacy constraints. You have to register with your real non-anonymous personal information and they make that available to everyone. It's a terrible excuse for a social networking site. It's an utter waste of time that promotes squabbles and useless advertising. nextdoor.com was founded by Nirav Tolia, a guy who has a checkered past when it comes to dotcom startups (and the law, but I won't go there, Google it if you want).

You would literally have to pay me to sign up for nextdoor.com.
BarbaraB10 (California)
Posts: 117
Posted:
Robert,

Does the HOA you manage have its own website or bulletin board which would enable you to post an ad?

My experience with next-door is positive. Only one squabble occurred in 6 months which was quickly deleted.

LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By RobertB49 on 06/06/2015 9:47 AM
Just had a request from a board member for me to send an email to all the owners in the association to alert them that a friend of his is looking for a place to rent.


I would decline the request on the basis that the email addresses were gathered to allow the association to conduct its business. This is not association business and has not been approved by the board. The request originates with someone who is not a member.

As manager, you must use some discretion in what you send to the members of the association. Sending spam increases the likelihood that future emails from you will be ignored, negating the value of the emails.

TimB4 (Tennessee)
Posts: 21,059
Posted:
I agree with Larry and others that the request should be denied because the list is to be used for Association business. Then offer that if the individual would like to take his request to the Board for Board decision, he is welcome to do so.
CyrstalB (Maryland)
Posts: 457
Posted:
Quote:
Posted By LarryB13 on 06/06/2015 3:05 PM
Posted By RobertB49 on 06/06/2015 9:47 AM
Just had a request from a board member for me to send an email to all the owners in the association to alert them that a friend of his is looking for a place to rent.


I would decline the request on the basis that the email addresses were gathered to allow the association to conduct its business. This is not association business and has not been approved by the board. The request originates with someone who is not a member.

As manager, you must use some discretion in what you send to the members of the association. Sending spam increases the likelihood that future emails from you will be ignored, negating the value of the emails.


Agreed. Although I wouldn't call it spam as the source is known, I would not be happy that my address was used for this type of email.
RobertB49 (Colorado)
Posts: 5
Posted:
I was not able to find the actual rule as it's written in CCIOA, or the national law, but I do remember this being discussed to some degree in the 24 hour class I just took.
I politely told my board my board member that I'm not allowed to do this. Our HOA has a website and owners voluntarily list their contact info. I suggested he contact a few owners on his own, and rattled of the names of a few owners that seldom use their homes.

I was really hoping I could cite the actual regulation, and sound like I knew my facts, but I was able to decline just the same.

I'm really stoked I found this forum, I look forward to future discussions with you folks.
GenoS (Florida)
Posts: 4,276
Posted:
Quote:
Posted By CyrstalB on 06/07/2015 6:06 AM
Agreed. Although I wouldn't call it spam as the source is known, I would not be happy that my address was used for this type of email.

As applied to email, the word 'spam' means unsolicited bulk email. It doesn't matter whether or not you know the source. For instance there's this one well-known retail company right now who sends me email advertisements every day. That is spam.

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