Just speaking for myself here, but i was real proud of the way our Association (especially our President) handled this issue. In my humble opinion, some benefits we gained were...
- our response was in line with our aspirational (uh, community building) focus. In addition to our administrative structure operation (for violations, financial planning, administration and such) - we attempt to build community within our neighborhood to the extent possible...when the opportunity is there.
- by virtue of how this incident was handled, we now have additional information about how we can best respond to neighbor complaints of this sort. We are now much more aware of how to handle neighbor distrubances within individual homes, when requests comes.
- And, we now have a better ability to discriminate between need for police action and the internal affairs of our neighborhood. Listening and patience sometimes works well!
Thanks to everybody for your opinions on this. Excellent!
oljim, in texas
Quote:
Posted By MelissaP1 on 06/08/2015 7:19 AM
snip....
So you just have to basically LISTEN to them complain. I found most of the time you just LISTEN it makes them feel better. Explain to them the process. Repeat it several times if necessary. Tell them they have to put it in writing. That letter will be read at the meeting. Make sure the process for these type of situation will go to the police to investigate. Have patience. Put in a write issue down and read it outloud policy in place may deter people from submitting crazy complaints...
Lovin' life with my honey!
and, President of HOA in Texas