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NicoleO1 (California)
Posts: 181
Posted:
Hello there,

Our monthly board meetings have recently been plagued by a very routine attending owner. Our issue is he seems to have alot to say and interupts nearly every subject we are looking at or attempting to make a motion on.

Example.. he interupted to argue we re paying to much for a service that he doesn't seem to think is neeed. The owner at tonights meeting was such a nusaince we tabled a few items to vote on next month. Badgering, and constant interuption of items every single one, and once again askign the same questions she does every month regarding a vendor we are currently working with in regard to a broken contract. etc..

I am not sure what the issue is with this owner, but there obviously is one. I'd like to ask how do you all reel in the control on someone who constantly wants the floor to talk.
GlenL (Ohio)
Posts: 5,491
Posted:
The Chair person of the meeting needs to tell him that he will have an opportunity to state his position during the open forum section of the meeting. If he persists then the Board might want to think about hiring an off duty peace officer to act as Sargent of Arms and if he persists after being warned, then the Board should recess while the S of A ejects the unruly member.

Studies show that 5 out of 4 people have problems with fractions
TimB4 (Tennessee)
Posts: 21,062
Posted:
Nicole,

It depends on the issue of the interruptions.

If it's something that the board sees as less important than things that are already on the plate, ask that the individual check into all the options and prepare a report for the board along with recommendations for the board to consider. The issue is important to them, this is a way to see how important.

If they are bringing up issues already discussed, the President (or presiding officer) needs to politely but firmly explain that the issue has already been discussed and that this board will not revisit the issue. However, the individual is more than welcomed to bring it up to the next board (how ever long away that will be).

At the start of each meeting, the President should also go over the rules for the guests. Explain that this is a board meeting and not a membership meeting. The visitors will have an opportunity to speak during the open forum session (we actually hold ours at the beginning of the meeting if anyone outside of the Board actually shows up). Explain that other than the open forum session, the visitor is there as an observer only. If an interruption occurs-give a warning. If the interruptions continue, recess the meeting.

Once recessed, the member is asked to leave the home, meeting space. If the member refuses ask once more that they leave or the police will be called. If they continue to refuse, call the police and make a trespassing complaint (typically, if it goes that far, the individual will actually leave once they see you contacting the police).

Basically, the President needs to do their job and control the meeting.
LarryB13 (Arizona)
Posts: 4,099
Posted:
In addition to what Tim said, you may want to consider putting a video camera on a tripod in one corner of the room where both the board and the audience can be seen. If this owner continues to disrupt your meetings and you do need to call the police (which I recommend even if the owner has left) you would have evidence of that person's disorderly conduct.
PitA
Posts: 311
Posted:
Basically, the President needs to do their job and control the meeting.


BobD4 (up north)
Posts: 1,002
Posted:
heard so many times : that Procedure "should be a shield and not a sword", but what happens when you're being beaten over your head with the pointed end of a shield ?

How many Open Board meetings ( or almost any adjudicative or live deliberation process ) could function with observer interrogations underway ? If you allow him/her or anyone to hijack the Board meeting agenda outside of a feedback period - if this is what is happening - this openness is under attack too. Not irrelevant : Are the objections sometimes quietly helpful or lateral thinking ? Is part of the problem that the owner is seen unhelpfully as an outsider ?
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Time for Davis-Stirling and for the BOD to grow a set.
KerryL1 (California)
Posts: 14,550
Posted:
Yes, Nicole, as everyone has stated, the presider needs to stop her/him the FIRST time s/he interrupts the business portion of the meeting. S/he may ONLY speak during Open Forum. The presider can gavel for quiet. It also might help if the presider stands up and states that interruptions are disrupting & will not be tolerated. It is a Board meeting not a members (homeowners) meeting.

At the 2nd interruption, the presider ask the minutes recorder to note that M. XX has been asked twice to not disrupt the meeting. If M. xx refuses and interrupts again she will be escorted out by security or asked to leave the meeting. if she doesn't leave, the board picks up their materials and adjourns to a director's home and refuses to let the disrupter in.

On 5/7, 12:09 am, subject "Nasty Owners..." I ended with our new policy conduct, which is o the back of our agendas, and which I've pasted below. It was first used a couple of days ago and though the main disrupter was present two of her "posse" were not so she was very docile. Can't tell if the rules, which our prez reviewed at the beginning of the meeting helped or not.

I do NOT get how JohnC thinks CA legislators, via the Davis-Stirrling Act, could revise it to make tough statues about rude owners at HOA meetings.

BOARD MEETING CONDUCT

We welcome homeowners as observers of the Board of Directors meetings. During the discussion and votes about agenda items, ONLY those at the conference table may speak. Please remain silent so that we may hear one another and conduct our community’s business.

We sincerely invite your views of the board’s agenda items or other related topics at the beginning of every board meeting during our Open Forum. We hold a second Open Forum at the end of the board meetings for your additional input.

During Open Forum:

Raise your hand to be recognized.

State your name and unit number/tower.

Express your topic in concise and clear terms.

Only ONE topic each time you’re recognized to speak.

Limit your remarks to two minutes.

Never interrupt others while they speak.

Ideas for improving Horizons or concerns about board policy are acceptable.

Berating any individual director, homeowner or manager will not be tolerated.

Please report maintenance items to management outside of board meetings.

It is important to realize that the board may not be able to respond to your remarks without research. If your topic needs board action, it, per California statute, will not be deliberated by the board tonight unless the board defines it as an emergency. Instead, it will be considered for a future agenda.

Thank you for your interest in our shared community!

SheliaH (Indiana)
Posts: 6,964
Posted:
Kerry, I like these - I'll bring them to our Board!

I would also add that cell phones should be turned off or set on vibrate, and to step out of the room to take the call, if necessary.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By KerryL1 on 05/28/2015 10:54 AM
At the 2nd interruption, the presider ask the minutes recorder to note that M. XX has been asked twice to not disrupt the meeting. If M. xx refuses and interrupts again she will be escorted out by security or asked to leave the meeting. If she doesn't leave, the board picks up their materials and adjourns to a director's home and refuses to let the disrupter in.


I do not like this idea of moving the meeting because it essentially lets the disruptive owner win. That is, they have gotten their way by disrupting the meeting to the point where you must leave and go elsewhere to continue. They win the battle and will return to wage war in the future.

If the disruptive owner refuses to leave the meeting after being asked to do so, it is time to call the police to have this person escorted out of the meeting and, if possible, cited for disorderly conduct. Let them wage their wars with the courts and local government.

If this same person disrupts more than one meeting I would also recommend seeking an injunction to keep him out of future meetings.

My personal opinion is that those who engage in repetitive disruptive acts are mentally unstable and should be viewed as a potential threat to all others who attend the meetings.

KerryL1 (California)
Posts: 14,550
Posted:
Good points, Larry. My suggestions were for those HOAs who may not be able to afford to station an off-duty officer at the meeting.

In our own case, we have 2 Access Control Officers on duty during our meetings and we would station one at the door if worse came to worse.

Escorting an Owner out or moving the meeting would be a last resort. I don't see the rogue owner "winning" if the board is able to conduct its business elsewhere.

Not a bad idea to have a cellphone note on the procedures page, Sheila. this hasn't happen to us, but it could!
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Kerry

What I was saying is I believe D-S has procedures as the when one can speak and those procedures should be followed and the violator cracked down on.. In SC we do not have to allow anyone to speak.
KerryL1 (California)
Posts: 14,550
Posted:
That's not quite right, JohnC. The D-S Act says that we must have an Open Forum (OF) when we have open meetings. It does not say when we should have the OF. We, for instance, voluntarily have two--one at the beginning of the open meeting and another at the end.

Occasionally during a meeting, a director will toss a question out to H/Os for their opinion and we certainly may do that.

D-S does not say the procedures for the OF except that the board can state reasonable time limits for each speaker. This is nothing at all about decorum, rudeness, etc., in CA legislation whether Davis-Stirling or CA Corporations Code.

Yes, I'm very aware that owners can be forbidden to attend board meetings in SC. I guess owners only may attend meeting of the members. That seemed to be a part of KerryB of SC's question, but I don't think you answered her.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Kerry

In SC owners cannot be forbidden to attend a BOD Meeting. They just do not have to be notified of such. A big difference. Personally, I advocate notifying owners and allowing them (within reason) to speak. I also say there are times when it is in the best interest of running a business (corporation) that they are not notified. I like to have my cake and eat it also.

I was under the impression that D-S allowed comments (controlled or not) at various times (such as prior to a vote) or am I confusing CA wih FL? Easy to confuse FL and CA with all their "regulations".

KerryL1 (California)
Posts: 14,550
Posted:
You may be confusing CA with AZ, JohnC where I believe H/Os may give their verbal opinions about each agenda item when it's raised. CA homeowners don't have that option unless invited by the Board. I don't think FL H/Os have that freedom either but I may be wrong.

Funny how some may call particular legislation "regulation" while others will call it a "freedom."

I haven't heard on this forum about any state that legislates civility among directors or among H/Os in attendance at open meetings.

The result of not being required to notify H/Os of meetings' times/dates/places in SC is to exclude them, yes? And obviously if they are excluded, they cannot voice their opinions. I think we've heard of other states that also have no notice requirements.
LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By KerryL1 on 05/28/2015 7:36 PM
I haven't heard on this forum about any state that legislates civility among directors or among H/Os in attendance at open meetings.


That topic is covered in the Criminal Code, which prohibits interrupting meetings of any kind, such as school boards, HOA's, church services, or model railroad clubs. Here is the text of Arizona Revised Statute 13-2904:

13-2904. Disorderly conduct; classification
A. A person commits disorderly conduct if, with intent to disturb the peace or quiet of a neighborhood, family or person, or with knowledge of doing so, such person:
1. Engages in fighting, violent or seriously disruptive behavior; or
2. Makes unreasonable noise; or
3. Uses abusive or offensive language or gestures to any person present in a manner likely to provoke immediate physical retaliation by such person; or
4. Makes any protracted commotion, utterance or display with the intent to prevent the transaction of the business of a lawful meeting, gathering or procession; or
5. Refuses to obey a lawful order to disperse issued to maintain public safety in dangerous proximity to a fire, a hazard or any other emergency; or
6. Recklessly handles, displays or discharges a deadly weapon or dangerous instrument.
B. Disorderly conduct under subsection A, paragraph 6 is a class 6 felony. Disorderly conduct under subsection A, paragraph 1, 2, 3, 4 or 5 is a class 1 misdemeanor.

Source: http://www.azleg.gov/FormatDocument.asp?inDoc=/ars/13/02904.htm&Title=13&DocType=ARS

CyrstalB (Maryland)
Posts: 457
Posted:
Quote:
Posted By NicoleO1 on 05/27/2015 11:37 PM
Hello there,

Our monthly board meetings have recently been plagued by a very routine attending owner. Our issue is he seems to have alot to say and interupts nearly every subject we are looking at or attempting to make a motion on.

Example.. he interupted to argue we re paying to much for a service that he doesn't seem to think is neeed. The owner at tonights meeting was such a nusaince we tabled a few items to vote on next month. Badgering, and constant interuption of items every single one, and once again askign the same questions she does every month regarding a vendor we are currently working with in regard to a broken contract. etc..

I am not sure what the issue is with this owner, but there obviously is one. I'd like to ask how do you all reel in the control on someone who constantly wants the floor to talk.

It would seem you do know the issue with this owner, as you stated they have, "once again asking the same questions she does every month."

Why is she repeatedly asking? Because you are not giving her the answer she is looking for in regards to a broken contract and vendor.

Has anyone on the board approached this owner outside of the meetings, on a non confrontational basis to talk and find out just what the beef is? Or has all "conversations" with this owner only been via meetings where the big bad board sits up front,controlling everything?

You can be very surprised with the results you can get when you approach people with an "I'm interested in your concerns attitude" as to what their beef is. And to call the police will not resolve the issue that this one owner obviously has with something the board has done. Why can't the board see it in a different light?

Spend a few minutes with them, outside of your meeting, and talk to her, and I bet you will hear just what it is they want. Good luck!
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By KerryL1 on 05/28/2015 7:36 PM
You may be confusing CA with AZ, JohnC where I believe H/Os may give their verbal opinions about each agenda item when it's raised. CA homeowners don't have that option unless invited by the Board. I don't think FL H/Os have that freedom either but I may be wrong.

Funny how some may call particular legislation "regulation" while others will call it a "freedom."

I haven't heard on this forum about any state that legislates civility among directors or among H/Os in attendance at open meetings.

The result of not being required to notify H/Os of meetings' times/dates/places in SC is to exclude them, yes? And obviously if they are excluded, they cannot voice their opinions. I think we've heard of other states that also have no notice requirements.

Kerry

Even when notified and/or invited they are not allowed to speak unless allowed to by the BOD. In my last SC HOA we had a 30 minute Q&A session before every BOD Meeting. My last SC HOA had a monthly BOD Meeting and all were notified about it. My present HOA has no amenities, we are public water and sewage, public streets, we do all the landscaping including every home, our homes are cookie cutter thus basically no exterior changes are allowed etc. so it is a relatively easy association to operate and with a good MC, our HOA basically runs itself.

Just because one does not have to do something does not mean they cannot do it.
KerryL1 (California)
Posts: 14,550
Posted:
Fascinating, Larry. Thank you.

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