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NormanG (Arizona)
Posts: 38
Posted:
In actuality, what qualifications makes for a GOOD(actually, a very good) HOA board member? That is, what qualities stand out the most? What should one look for in order to determine if this person or that would be great as a member to represent other Condo members?
Jadedone4 (Virginia)
Posts: 495
Posted:
Since apathy is often listed as the number one issue with HOA's my first item would be a person who "shows up" is available timewise to effectively represent their community.

2. Any kind of "collar" experience (blue, white, or no collar) professionals who work well with all demographics and "types" of personalities, and group dynamics - the thought of a "magician" comes to mind

3. Have a strong foundation in understanding financials - you don't have to debate the virtues of cash vs accural accounting, or even GAAP standards - you just need to be able to read a spreadsheet notice irregularities, be able to project expeditures, and understand that flexibility is one thing, accountability is another.

4. Have had a quality psychological exam done in the past six months for volunteering for a board, or at least an excellent healthplan that covers mental and prescription meds.

5. Be a good listener, but also understanding that you will be look upon to make decisive decisions (some will be good, others will be bad - all will be worth learning from).

6. Remember that you are neighbor first, and boardmember second - finding common ground, or at least getting the other party to understand "why" a board decision is correct will be a task at times - but one that should not prevent sharing of a cold one over a fence (and not talking about an ice/snow bomb aimed at your neighbor, either).

7. It has been mentioned here, be conceited - when the HOA works, and things are good, sound the trumpet and make sure that the members see the good - and not just the bad (torn up roads, pool has "stuff" floating in it, trees/grass needs cutting, etc.)

8. Have FUN being part of the community, if you don't want folks stopping you while you are walking Fido, or Fluffy, your kid, or that romantic stroll - then don't run for the board. You become the "voice" and "face" of the community, so you must have patience when members need your ear.

9. Be honest, don't make promises (good or bad) that you do not have the authority to turn into actions.

10. Always respond to your members, they voted you in, they can vote you out - so if you have ego, first thing you need to check at the door.

That is about it, my wife is now looking at me, and wondering if I have any of the above, except of course #4.....

JonD1
Posts: 2,350
Posted:
Good list from the first responder.

Here are a few other qualities to look for.

1) The ability to deal with and understand vendors, contractors, and other subs that might propose or perfrom work on the property. Some hands on expierence would be nice.

2) The ability to sit listen and learn for some period of time. Nothing more amazing when a new Board member after 6 mintues suddenly has an understanding that no one else serving on the Board could come to.

3) The desire to work in the best interest of the property.

4) The desire to do what needs to be done and not have consequences affect their actions. Sometimes Board members can't be everything to everyone. You will get on the wrong side of some property owners.

5)Honesty no hidden agenda.

6) No power hungry souls looking to gain POWER and a way to get back at those whom they dislike.

7)Maintenance, legal, property management, tax, government relations, cable service, pool maintenance, tree maintenance, lawn care, garbage removal, snow removal, financial, social relationship developement, politics, and mental health expierence.

8) No life outside that of the Board. On call 24X7 just in case a decision needs to be made.

I have served on the Board of my property for 20+ years. Currently the Board President. I would never pass a mental health exam. You just have to be out of your mind. But the reality is those who want the job shouldn't and those that should have the job don't want to get involved.

After time you understand:
1) No matter what you do someone won't be happy.
2) You will make enemies.
3) If you stand on your head and spit quarters some will expect silver dollars.
4) You will never do enough.
5) Folks think you are an employee.

You do the job the best you can in the best way you can. Knowing the property owners will never understand the amount of effort you put in or appreciate the benefits they recieve from your role on the Board.

Better to stick pins in your eyes!
JM2 (Oregon)
Posts: 439
Posted:
Hi Norman:

Here are a few things to think about:
1) Good communicator - can talk about the board in a positive way, explain board decisions; perhaps be able to write newsletter articles...

2) Team player - knows how to be part of a team, can disagree about ideas and live with the overall decision of the board; not a grudge holder.

3) Able to deal with stress of angry homeowners without losing own cool.

4) If it's a self-managed hoa, ability to give a lot of time, oversee projects, get involved in the day to day management of the hoa.

5) If it's an hoa that uses a manager, able to set policy, make decisions and then step back and let the manager manage; not a micromanager; understands the concept of policy governance.

6) Can read the whole email or management packet and make sense of it all, answer all the questions and understand all the issues; doesn't get hung up on one issue and miss the rest.

7) Has good "business sense," even if not in business; thinks rationally, thinks things through to the logical conclusion.

8) Able to see the "big picture," and has a vision for how the community can improve.

9) A leader - willing to stand up and lead with energy.

I'm sure there's more...

JPM
MelissaP1 (Alabama)
Posts: 13,836
Posted:
I agree with the other posters. I just wanted to say that look for a person who integrates the responsibility into their lifestyle. One that if they are mowing their lawn, will drop it to help with an issue without reservation. That's a very rare trait but an important one. They also must understand that the money they are responsible for is EVERYBODY's money and NOT just their own. They must give up that "control" that many board members seem to have on the budget. They must act as "Facillitators" to the members and do what the majority says.
I've learned alot from being a President/board member. Patience, listening, and dealing with irate people is a virtue. You can't give knee-jerk reactions to every situation. Actions must be thought through and verified before stating. Always try to say: I will look that up in the documentation and get back to you before I answer that question.
Regretfully, in some cases, it doesn't matter how good the board member is. Once a group of people decide they think the board is doing a bad job, they will try to remove them. It's usually after they take this drastic action, they discover what the job really took. A good board member must understand the risks they take when they undertake their duty. Hence, why the board members are covered from being personally sued with the HOA's liability insurance.

Former HOA President
LindaC3 (Florida)
Posts: 526
Posted:
JadeDone4------------- Love # 4 and # 6 ..........Still chuckling this early saturday morning over NUMBER 4..... LOL Great insight...Love your "sense" of being...........LindaC
NormanG (Arizona)
Posts: 38
Posted:
Well.. I did expect some answers but ALL the responses given above were superb and indicative of individuals with experience and an inordinate amount of insight. I do treasure the responses given.... AND YES.. I agree with LINDA... Jadedone4's #4 and 6 were surely a result of good insight even though it brought a chuckle.... but ever so true... I do truly appreciate responses given
JoanS2 (Wisconsin)
Posts: 2
Posted:
I like #4 and #6 too.

You can't be too soft either, people will walk over you.

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