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BrinaN (Florida)
Posts: 2
Posted:
Hello:
I am new to the HOATalk site, and I have been on my community's HOA board for only 6 months now. Our neighborhood is on the social media site, Nextdoor. I have found, during my time on the board as well as the past few years in the community, that Nextdoor seems to breed a lot of negativity. There are often angry, contentious back-and-forth replies as well as chronic complaints that offer no suggestions on how to improve the situation at hand.

I recently replied to such a post with a leading question - attempting to create a positive dialogue among neighbors on how to resolve the issue. I was met with attacks from another neighbor - stating that I was "challenging" the original poster and was trying to quiet differing opinions. My leading question was, "What are some suggestions to improve the current sign?"

My question for all of you is twofold: 1) Is your community currently using the Nextdoor website? and 2) How do you resolve neighborhood conflict, especially when it's taken such a heated turn?

Thank you.
SheliaH (Indiana)
Posts: 6,964
Posted:
Our Board president opened an account and sent invites to all the homeowners with emails, but I think we only have about 8 who signed up (out of 135 homeowners). I guess because the majority of them rent, they really don't give a damn what goes on as long as the rent check clears (yeah, I said it and I MEANT it!)

I signed up, but I really haven't seen much negativity, except for a recent post where someone in another community went off against renters (imagine that! And no, it wasn't me!) I didn't see the original post because someone reported it as abusive and the poster deleted it, but I've seen the follow-ups. Otherwise, most of the information has consisted of very useful information from the Mayor's Office (who's also joined), and lots of tips about crime issues - another recent post warned of someone who may be claiming to sell alarm systems, but appears to be casing the home for a possible robbery later.

Now, as far as neighborhood conflicts go, we haven't had a lot of those, thank goodness. To resolve them, I think it depends on whether the issue concerns an association matter or some sort of dustup between two neighbors. If it's not an association issue, the Board should stay out of it and homeowners should be reminded of this periodically so they'll grow up and act like grownups. We also have two security officers who often help mediate issues between neighbors.

If it is an association issue, a special meeting to air things out may be in order, but once again, it depends on the issue. For example, no one likes assessments to increase, but if the Board has the authority to do so, they should focus on doing their due diligence, presenting the budget to everyone, with an explanation of why it was set up. If people have a better idea, they're welcome to offer them and the board should listen to them.

If a meeting is necessary, you don't have to resolve the problem that night, but you should set some ground rules so fistfights or worse don't break out. The Board could appoint a special committee to study the issue and make recommendations (give them a deadline and parameters to work in, as well as require them to present reports to the board regularly). The board can come up with some suggestions, ask the community for comment and then make a final decision.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
BrinaN (Florida)
Posts: 2
Posted:
Thank you for your well-put response! The issues stem from the most ridiculous of circumstances - in this case, a community message sign that was installed. Several posts have gone up attacking the board for the sign, which was discussed at three board meetings (during which neighbor opinions were heard). I am asking that neighbors try to focus on what can be done to help the situation instead of simply taking out their frustrations on Nextdoor - asking for solutions to the issue (such as painting the sign, installing stone, planting flowers, flanking the sign with trees, etc.) And then I am personally attacked, "why are you challenging every single person who has an opinion on the sign. Did I miss the part in our covenants that states that everyone must have the same opinions as you?" It's always petty situations as this that cause the angry, contentious comments.
JerryD5 (Colorado)
Posts: 218
Posted:
Brina, I am on Nextdoor for my community (not the HOA). My community is in the Denver Metro area and is a master community. We are a sub association of the master community. However, the site is for the entire neighborhood (of which we are 63 homes out of approx 10,000 or so). We do not have a specific sub-group under the Nextdoor site for our HOA. I know other HOA members that are on Nextdoor but haven't posted issues with either the board or the HOA itself. Nextdoor is mainly used for selling stuff, asking for recommendations for some kind of services, school announcement/activities and crime/safety concerns. Of all the negative posts I have seen since joining have been about vaccinations vs anti-vaxxers or about the call for a boycott of a local grocery store going into our community.

In your case, if other community members (outside your HOA) belong to Nextdoor and can read all the comments about your HOA, I would either make a sub-group in Nextdoor or tell those in your HOA to stop making posts/comments. It is not constructive at all (in my opinion). Good luck with the homeowners in your HOA.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
You can look at our own forum here for a good example of a positive approach. Now it is not perfect but we do put ALOT of hard work in to making this site a valuable positive resource. It's NOT an overnight thing and we do still have our fair share of negative posts or posters.

One of the hardest changes to make are changes to one's "Culture". That site has developed it's own culture that your not going break through necessarily. It's not a bad thing, it's just not what people want. I'd suggest you create your own page or forum. Make the rules and set the tone.

Former HOA President
TimB4 (Tennessee)
Posts: 21,062
Posted:
We don't use nextdoor, but we do have a forum on our own website.

Participation on that forum = 3 members

Basically, its a feature that simply isn't used.

Not knowing if nextdoor forums are a member only or open to the public, you should limit it to members only.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Brina

My experience is BOD Members should not be verbally slugging it with fellow owners on a chat board. It will be a non win situation. This is especially true if the chat board is negative about how the association is run.

Posting factual information is fine, but do not be drawn into discussions/debates with anyone.

DouglasK1 (Florida)
Posts: 2,046
Posted:
One of our homeowners set up a nextdoor site for our community and worked actively to get people to join. We have 65 homes, and 66 nextdoor members representing about 45-50 homes. Obviously, some homes have more than one person on nextdoor. Our site gets very little activity, most of it either of the "who can recommend a good roofer" type or discussing security issues such as possible suspicious activity. Otherwise most of our members are either satisfied or apathetic. In any case, our nextdoor is calm and our meetings are too. Luckily, our primary complainer just moved out a few weeks ago so things should be even better going forward. Overall for us it's been a good way to allow non-official communication.

Escaped former treasurer and director of a self managed association.
DjB2 (Pennsylvania)
Posts: 49
Posted:
We do not use Nextdoor; or any chat forum. Nine years ago we amended our Bylaws by majority vote of all owners, to require that all residents, owners, renters, and property managers; all provide the HOA with a current, active, and working email address, as going forward from then, the HOA was going to communicate with everyone via email. All email is sent by the HOA President only, and no one has anyone else's email address unless they share that personally between themselves. The HOA does not share this list with anyone. At the same time the HOA built our own website, it is read-only, and only the HOA President can post to it - and does so whenever there is something to say about a particular issue general to the entire development. Now anytime an issue statement needs to be made, or an annual or semi-annual report is made, or meeting minutes, or surveys, or votes, etc; they are posted to the website, and everyone is just sent the link to go read it, whatever it is. This system has worked out great for our 32-Unit HOA for the last nine years. -- I'm the current HOA President
JoanneD1 (Arizona)
Posts: 447
Posted:
25% of our owners subscribe to Next-door.....far more than utilize the portal provided by the HOA management company. Owners are more interested in yard sales than HOA happenings and board decisions. I do find some value into the postings regarding neighborhood crimes. Guess that speaks to the issue plaguing most HOAs. A P A T H Y!!!
NpS (Pennsylvania)
Posts: 4,216
Posted:
Non-board households that logged onto our HOA website over past 90 days = 13. 72 of them have internet access.

Number who posted to the open forum on our HOA website = 0. Most find it easier to ask us to send out an email blast - which they know has a better chance of getting seen.


Sikubali jukumu. Read all posts at your own risk.
JoanneD1 (Arizona)
Posts: 447
Posted:
Good Morning, low voter turnout on the national level.....thus the current abysmal state of our country not to mention the chaos in the world!

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