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Posted By DonA2 on 02/17/2015 1:06 PM
We have a Board member pushing us to switch to a "no cost" collection service. We currently pay for our collection service. Have been trying to find out the pros and cons of each system and whether it would be beneficial to switch. I know on the surface "no cost" looks good, but haven't been able to find out too many details.
At first glance I am curious why you are employing collection agencies at all? Why are liens and civil judgments not sufficient remedies?
I would use a great deal of caution in hiring a no-cost collector. He most likely intends to take his fees as a percentage. But here is the problem: he will take his fees - all of his fees - off the top. If he charges 1/3 to collect a debt of, say, $10,000 he is going to pocket the first $3,333 he collects. Once he has collected his percentage, he has no incentive to pursue the account any further. You will then have to either forget about the balance of the debt or hire another collection agency and repeat the whole process until the balance is so minute it becomes unworthy of collection.
My experience has been that no business collects 100% of its debts 100% of the time. My guess is that paying for collections has not really netted you anything. A debt is money that has never been in your possession. Spending the hard, cold cash you do possess in order to collect a debt is risky at best. Sometimes the most effective course of action is to just forget about it and move on.
Do not forget who you are dealing with when you hire a collector. You're not going to find too many Harvard MBA's working the phones; you will find a lot of worthless trash that you would never let into your home. They are low-lifes who would slit your throat for the change in your pockets. You and your fellow board members are sitting ducks to these people. Steer clear of them.