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MarkR14 (Texas)
Posts: 39
Posted:
We are a relatively small HOA with 54 condos and about 75 actual residents. Our challenge is to communicate with residents on our internal social events without being a pest, or watering down our other information flow to our residents. We'd like to know if we are reaching our residents who desire communication on this subject. And, we'd of course like to not be ignored in the email avalanch we all deal with.

So has anybody sorted out a good way to communicate with social media in support of their HOA social events? I am thinking Facebook seems obvious but maybe add a Twitter feed too along with email? Do we really need to try and use instagram?

It sure seems like all these options in social media should give me a solution to, well, social event communication.

Any thoughts, ideas or experience would be helpful.

Thanks,

Mark
TimB4 (Tennessee)
Posts: 21,059
Posted:
Mark,

We are 130 homes and use flyers and newsletters. These are delivered (by hand) to each home and posted on the Associations website.

It works for us, eliminates the e-mail barrage and is still available electronically via the Associations website for those who want to access information that way.

MarkR14 (Texas)
Posts: 39
Posted:
Tim,

Thanks for the info, in my previous board service we did it the same way. Maybe I am overthinking this but surely we have enough electronic tools to get us past all the labor and volunteer time that takes?

Do you have a community facebook account?

Mark
TimB4 (Tennessee)
Posts: 21,059
Posted:
We have an Associations website.

We do not utilize any other type of social media.

Personally, since I don't use twitter, facebook or other social media (other than a few forums I belong to), if my Association utilized those services I would never have knowledge of what is going on. We have several homeowners that are older and don't even utilize the Associations website.

Although social media has it's place, to ensure the info gets to everyone, you need to use the lowest common denominator, which is typically the printed word (flyers, newsletters, mailings, etc.).
FredS7 (Arizona)
Posts: 927
Posted:
Some of us don't do, and have no intention to do, twitter and its ilk.

Email and the web are reasonable tools for communication. I suspect you know if you are sending out too many emails. Exercise self-control and people won't be upset about spam.
NpS (Pennsylvania)
Posts: 4,216
Posted:
Hi Mark

We just re-launched a website on Jan 1 after not having one up for over a year. So far, only 5 out of 75 non-board members have even looked at it.

90% of our HOs have email. The other 10% are hand delivered. On very important notices (maybe every other month at most), we hand deliver to every house.

Have tried to communicate to HOs about how to prevent HOA messages from going into their spam folders. Doubt it's successful.

Some HOA software systems that are out there apparently give HOs the option to receive HOA messages either via email or via automated phone message.


Sikubali jukumu. Read all posts at your own risk.
DouglasK1 (Florida)
Posts: 2,046
Posted:
We use email for official communication, and one of our homeowners set up a Nextdoor.com community for our homeowners to join, and most have. Any member can make a post for all to read. I guess Facebook could work too, but I prefer to avoid it.

Escaped former treasurer and director of a self managed association.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
We have 112 homes with about 65% that have given us their Email address for distribution of our monthly news letter.

As we have only one street coming in, we are considering installing a bulletin board.
KerryL1 (California)
Posts: 14,550
Posted:
Since we're high rise condos, we post social events notices in the elevators and on the two mailroom bulletin boards. The events also are posted on the Home page of our web site.

Is there a space that all residents are likely to see where you could install a lockable bulletin board? These also are where we place notices of our board meetings, which is required in CA 72 hours in advance.

MarkR14 (Texas)
Posts: 39
Posted:
We have a website too, nobody uses it, it isn't up to date and really isn't interesting enough to get people to go there just to check.
MarkR14 (Texas)
Posts: 39
Posted:
I guess this is a young person thing but Facebook seems to do a much better job of providing the tools for users to connect to an association and get updates, notices etc without having to keep up with email.

I dont have a facebook account but to me it seems perfect for HOA communication, IF everyone used it.
MarkR14 (Texas)
Posts: 39
Posted:
Do your members use the Nextdoor account? I have heard of it but I'll check it out.
DouglasK1 (Florida)
Posts: 2,046
Posted:
Quote:
Posted By MarkR14 on 01/26/2015 9:22 AM
Do your members use the Nextdoor account? I have heard of it but I'll check it out.

About 3/4 of the lots are represented (some lots have more than one person registered). It doesn't see too much activity, but every few weeks we get a flurry of posts.

Escaped former treasurer and director of a self managed association.
RichardP13 (California)
Posts: 163
Posted:
I have been involved in the NextDoor platform and it's nothing but a nightmare for people.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
All

I am sorry to say, we will never reach 100% of our people with anything other then the USPS so give up on any social/internet media doing it.

Is ay of you can reach 70% then then that is doing good. Forget the other 30% living in an alternative reality.

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