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BjW1 (Florida)
Posts: 24
Posted:
we are currently self managed and have done alot to bring our neighborhood up to date
we are complete at 42 units and would like to get a qualified company to do the day to day
so we can have our lives back. we are in florida and have interviewed Sentry they sound good
and will charge $6000.00 a year. Do we as the board have to include HO feedback or invite them
to our BOD meeting when we vote on this matter? Thank you for any information
RogerB (Colorado)
Posts: 5,067
Posted:
Quote:
Posted By BjW1 on 05/08/2007 5:59 PM
Do we as the board have to include HO feedback or invite them to our BOD meeting when we vote on this matter? Thank you for any information

No, but it is best to hold open Board meetings and allow a controlled amount of HO input.
BradD2 (Florida)
Posts: 418
Posted:
Is the management company in the budget? Can you afford them this year? How about next year? Will you have to perform a special assessment to cover some of the costs? The answers to these questions may help you decide if you are going to include the membership. In our Association we invite any members that want to attend to do so and consider their votes in all matters not explicitly for the board only (like voting for officers).

Be aware of a few things when you are using a mangement company. Your office supplies/postage/copying/faxing costs will at least double (probably triple or quadruple). Many management companies will expect you to use their vendors. But there are a lot of hidden costs that you don't neccessary think about right away (or budget). My father's Association (he is the Treasurer) uses Sentry and has had good luck, so I can only speak in general.

You will still have to do a lot of double checking because ultimately you are responsible. Our last management company didn't update the electric company to their address and we only learned about it when they shut off the power for non-payment. They didn't pay our landscapers and we learned about it when the grass stopped being mowed. The financial statements were wrong and the figures on the summary and details sheets didn't match. You still are responsible for running the Association and ultimately it falls on your shoulders to make things right.
Because you have a management company doesn't mean you can just put your feet up.
BjW1 (Florida)
Posts: 24
Posted:
thank you Brad...That is what happened with our last management company too, so we have been self managed for two years
and I feel now that the new neighbors are taking an interest in how we are running things (not in a polite way either) , we have the $6000. and do not need to raise the dues but plan to follow our cc&r which allows 5% a year to raise it $5.00 to help cover next year. We are just exhausted and are being harrassed and even threaten so feel it is time to do the proffessional thing. After all we contract for a pool cleaner and landscaper why not the daily operation, it is alot of work for free and I hate the collections aspect and telling people they are breaking rules doesn't make you the popular one in the neighborhood.I just didn't want to misstep on putting one in position and only have limited knowledge of open meetings. As you know the Bod usualy only have the disgruntled show up at meetings to cause a stir. But when we suggest they be on the Bod they decline.
KevinK5 (California)
Posts: 64
Posted:
We had an almost identical situation and we have 51 homes. Over the past year we first dropped hints about needing a management company, then sent out information about why we needed a management company, and finally held an open board meeting announcing we would be discussing hiring one. We had over 20 members show at that board meeting (although I guess it was not official, that represented a quorum) and by a show of hands had 75% approval to proceed. We hired a company the following month. Nonetheless, we have 5 owners who are absolutely livid that we hired a management company without a special neighborhood door-to-door vote. They harassed the board at its last meeting and attempted to get enough votes to oust the board. At our annual meeting this past week only one of them managed to get on our 7 member board. The ones who did not get on demanded an immediate recount of votes and openly questioned the honesty of the volunteers who counted the ballots.
We were fortunate to find a small home-based manager who is trying to build their business. In a few years their rates will probably go much higher, but we wanted everyone to see how nice it would be if a professional looked at violations without the bias of past boards, handled the nasty people, and made sure the board followed the rules. After the past meetings I am wondering if the management company we hired is wondering what they go into, but they seemed to take it in stride and handled the abuse very professionally.
I suggest making sure you follow your rules closely and be totally open as Roger noted. Also remember to follow through as Brad noted. You will all be in a horrible position if the company you hire does a bad job.
GloriaM (North Carolina)
Posts: 829
Posted:
Bjw1:

As with hiring any vendor/contractor, first have the board write exactly what it is you want from a Managing Agent. List the duties you would like for them to handle. Prepare a bid spec sheet and go out to bid. Check references and know who the principles are in the business. You should visit some of the properties they manage and see how well kept they are, speak with the board members and go from there. Again I say, find out the principles(Owners) experience; you want to be sure who you are getting into a working relationship with. Our company is bonded and insured, our principles (1 being me) has 25 years in this industry, I am a Published Author of "A Guide to Community Living", 2 time winner of Habatat's Management Achivement Award, I have my MBA, and my partner has 23 years in the construction home building field. Do your research to find the best quaified company.
BjW1 (Florida)
Posts: 24
Posted:
Thank you Gloria for all the good advice. I am so happy to have this forum to ask questions and learn the proper ways of Hoa protical. When I volunteered to pay the bills we had no Bod and was told we would wards of the state. I knew nothing about the rules of the Bod just always did my part as a Ho to obey the rules. Now I feel like the person sho pulled over at an auto accident and are being sued by the person they saved. The person attacking us is new to the neighborhood with a cold stare and law book. It is quite intimidating and makes me wish we had gotten a management company sooner. But like you said want to make sure as with all the other vendors that they are the right one and that we can do this the way we did the landscape contract without being held to some law by the HO. I told the Pres (whose feeling are really being taxed) we need not rush into a burning building unprepared. once again thank yiou all, BJ
GloriaM (North Carolina)
Posts: 829
Posted:
BJW1:

I wrote a book that you can order on line at www.PublishAmerica.com/books/4573
It is only $11.95 and easy reading, I think you will find it very helpful and answer many of your questions. Here is the Chapters in the book:

Table of Contents

About the Author 7

In the Beginning 9

What is a Homeowners Association 11

History of Homeowners Association’s 13

What and Who are the Liaison Committee 14
and the board of Directors

Committee Volunteers 19

Annual Elections and Board Meetings 21

Lines of Communication 24

Management’s Role 24

Management’s Contract 27

Professional Services 30

Insurance, Property Loss, Ideas and Tips 31

General Statutes, Local Ordinances,
City, State and FCC Laws 34

Covenants, Conditions and Restrictions 39

Bylaws and Articles of Incorporation 40

Assessments, Collections, Late Fees,
Liens and Foreclosure 42

Sample Form Letters and Budget 44

The Good, The Bad and the Ugly 93

Questions and Answers 96

Closing Thoughts 97

Glossary of Terms 99

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