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NigelB (Texas)
Posts: 254
Posted:
I tend to believe that folks who run for HOA Directors positions do so because they truly wish to improve the community.

That being said I've observed what I consider to be a number of problems with the running of our HOA. We a a subdivision with just over 230 residences in the Houston area.

The HOA passed from developer control to community control a few years ago. According to the enabling documents, the BOD is comprised of three individuals. Earlier this year one of the BOD resigned leaving a vacancy. The governing docs specify that in the event of a vacancy the board "Shall" appoint a replacement to serve out the remainder of the term. The terms are for 2 years and end this month.

As required, the management company sent out a notice to all members announcing an annual general meeting and that one of the purposes of the meeting would be to elect two Directors - the included ballot listed the current directors who are apparently running for re-election. I wrote a letter to the management company asking who had been appointed to serve out the remainder of the resigned directors term and pointed out that the word "shall" in the governing document is a directive and requires an appointment. I also pointed out that the governing docs require three directors and asked why the ballot only specified the two incumbents. I received no response to my letter. The annual meeting is this evening (Nov 10, 2014).

A little history here - for the past few months, I have written a number of letters to the management company requesting information about the operation of the HOA. Specifically, the HOA owns three small parcels of land in the subdivision. There is also a very large area called the lake that is a detention pond and I discovered that it is actually owned by the Municipal Utility District, but that the HOA is maintaining the area, cutting the grass, planting trees.

Last year our cost for landscaping and grass cutting jumped 100% from around $24k to over $50k with a new contract. I specifically asked the management company for information concerning any agreement made between the HOA and the MUD to maintain that area. I also asked if our annual liability insurance coverage covers the Municipal Utility District property as the amount seems very high (around $3,000 per year) considering the fact that the HOA only owns 3 small areas one of which is a small park with childrens swings and benches. Our governing docs provide for maintenance of the detention area - but the area was transferred from the developer to the Municipal Utility District two years after the governing docs were enacted.

I also requested information as to the makeup of the Architectural Control Committee and the Nominating Committee, I also questioned why some recently enacted Architectural Guidelines were not canvassed with the HOA membership prior to their enactment, whether any consideration was made to grandfathering pre-existing conditions.

All of my letters were received by the management company which has not responded to any of them. I sent a final letter to the CEO of the management company and subsequently received an email from a VP who asked for my phone number so we could discuss things. I politely responded that I would prefer a written communication as I had found telephone conversations could be misinterpreted. There has been no written response.

The management company is one of the largest in the nation, and I suspect that they do not wish to disclose that they are also the insurance provider (the company has an insurance arm. Our accounts are apparently held in a bank in California and not locally. Doing a little research I found out that the CEO of the parent company is a director of the California bank.

I suspect that the ACC and the Nominating Committee is solely comprised of the two directors who are running for office - which although not violating the governing doc, is certainly not transparent. The governing docs actually state that directors can be on those committees but they also require at least 3 members.

I also believe that the CCR's need to be amended to reflect the new make up of the community, they were originally intended for the developer and now control has passed there needs to be more directors and more accountability and transparency.

Unfortunately, I'm afraid that the meeting tonight will probably not give me any answers as each member has been limited to a 3 minute session after the election. I do however intend to offer myself as a candidate to the board, I intend to announce that I will serve no more than 2 terms as I am a firm believer in term limitations.

I guess I'm not really asking for advise - just venting.
SheliaH (Indiana)
Posts: 6,964
Posted:
Venting is good, but after that, it’s time to go to work – you said you were willing to run for a spot, so good luck to you – ultimately that may be the best way to find out a little more about Association issues. Be ready for a long strange trip – and if elected, please take advantage of whatever training is in your area for HOA board members. If there isn’t any, consider joining an association like CAI (yes I know some people don’t like some of their politics, but they do have some really good information for board training). You can also keep coming back to this board to field various situations – go to an attorney for the legal questions and/or advice, but you’ll find many of us have walked the same path and you may find a tip or two to adapt to your community.

Virtually all of your questions should be been addressed to the two board members, not the management company. The management company is supposed to carry out the Board’s instructions – if they didn’t forward your questions to the board, that’s one thing, but when you didn’t get a response, why didn’t you go to the Board?

By the way, the vice president’s suggestion for a phone chat wasn’t necessarily a bad one – all you had to do was take notes during the call and then follow with an email thanking him/her for the time and then reviewing the points made during the conversation, asking for clarification if you got anything wrong – and if there was no response, you’d assume everything was ok. You save time with the phone call and still have something in writing (if there’s no response, let the vice president explain why he/she didn’t answer the email)

If you do get elected, don’t be surprised if your intended two terms end up being three (possibly more!) Given some of the questions you have, you may need at least half of your first to get a handle of what’s going on – and until you know what’s happened and why, you won’t be successful in getting it fixed.

For example, the CCR revisions probably won’t happen in one or two terms – someone needs to go through them to see what needs to be changed. Actually, a committee, along with an attorney would be better for this task because you want revisions that will stand up in court. Then you’ll need to poll the homeowners to see what their concerns are (e.g. more specific guidelines on exterior change requests). And then there's the attorney writing a draft of the revisions, the board and/or committee reviewing them to tweak it, perhaps followed by a tweaked draft sent to homeowners for their input, tweaking some more, incorporating some of the homeowner suggestions, and on and on.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
TimB4 (Tennessee)
Posts: 21,061
Posted:
Nigel,

I know the forum discussed your CC&Rs in your earlier thread.

You may want to send your requests directly to the Board. Include in there that you made a request to the management company earlier. In the future, you may also want to always be willing to discuss things over the phone. To document the phone call, you can always mail (e-mail) a letter stating what you understood from the conversation. For Example: Mr/Mrs abc, I wanted to thank you for the time you took to discuss my request in our phone conversation of mm/dd/yyyy around hh:mm. From that conversation, I understand the following:
. . . If I have misunderstood anything, please respond to me at the following address.

As Shelia said, now the hard work begins.
NigelB (Texas)
Posts: 254
Posted:
Well there ya go opened my big mouth and got elected. The President was re-elected and the other board member who was running for re-election but didn't show up was replaced with another member who put his hat in the ring. I was told by the property manager that she had been directed by the replaced board member not to answer in writing but to invite me to the next quarterly meeting to discuss things.

Regarding any agreement with the municipal utility district to maintain their property - short answer is that no-one knows.

The Architectural Control Committee was comprised of the two directors and the property manager
There was no nominating committee

While I should have addressed my original questions to the board - the arrangement is that it all goes though the property manager, apparently my questions were forwarded but they declined to respond. I guess now I'm on the board I'll get the answers.

Luckily, I'm retired so I guess I've got a lot of learning to do.
TimB4 (Tennessee)
Posts: 21,061
Posted:
Nigel,

Glad to hear you are on the Board. Unfortunately, the work does get harder. My advice is to not try and correct everything at once. Pick one or two things and work on correcting them.

Unless you have membership involvement, the Board typically serves as various committees as well. Our nominating committee was the entire Board asking whomever they thought would be good to run.

It's good for you to know that your initial request was forwarded to the Board. This shows that the MC is likely doing their job and involving the Board.

As for learning, start with your governing documents and then move on to the Statutes.

Hope this helps,

Tim

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