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KerryL1 (California)
Posts: 14,550
Posted:
In the spirit of encouraging H/O participation in our HOA, we used to invite them to submit written ideas for our monthly Board meeting agendas. These would go in our Board packets that directors receive about a week before each board meeting.

If they were present at the open board meeting, they would present their idea, and ask if someone on the board would like to make a motion. Directors either did or didn't. If the H/O we wasn't present, the PM or meeting chair would present the idea. Sometimes, directors would want more information from the H/o or ask management to gather more info. The item would be postponed to the following month. We made a couple of really nice improvements this way. Even with calls in our monthly newsletter, though, we usually received only 2-3 per year.

Now, suddenly, our president and property mgr. are saying that we shouldn't permit this long-time custom to continue! That H/Os only can present their ideas in Open Forum at the beginning and end of each meeting. This is OK I suppose, but it means no action can be taken by the Board (in CA) because the matter wasn't listed on the agenda that must posted 4 days before our meeting. I think it also will discourage H/O contributions.

Does your board permit or encourage H/Os to place items on your agendas? Why? Or why not? Thanks.

SallyR3
Posts: 113
Posted:
My Board does not want to waste any time with HO ideas. I'm the secretary of the Board. Any HOs who attend the monthly board meetings are not encouraged to speak and if they do their suggestions or comments are not even added to the minutes. Effectively they are ignored, mistreated and often maligned after they leave or in private conversations. It's just another one of those reasons why I don't enjoy being on the board ... It's horrible watching people who screw up the courage to come forward only to be treated as if they weren't even there. Perhaps MC companies are promoting this sort of abuse.
JimR24 (Texas)
Posts: 399
Posted:
Kerry i believe this is a great idea. I'd be interested in hearing the reasoning why the property manager and president would object to this. We pride ourselves in being an aspirational community and i feel this falls in line with this focus. If one of our homeowners were to ask that something be put on the agenda, i would hope that all our directors would say "yes!"

Lovin' life with my honey!
and, President of HOA in Texas
DouglasK1 (Florida)
Posts: 2,046
Posted:
We don't automatically put things on the agenda at the request of an HO. HO suggestions/requests/problems get circulated to the entire board via email, and any director can have it added to the agenda. So requests that can't get a single director interested wouldn't make it to the agenda. This would be similar to how things work with your local, state, and federal government. People bug their local representatives about concerns, and if the representative thinks there's value, they introduce a bill. Of course, in the HOA you don't have campaign donors whose requests carry more weight than the general populace.

The HO could still bring it up during the meeting when we ask for HO input.

Escaped former treasurer and director of a self managed association.
FredS7 (Arizona)
Posts: 927
Posted:
Having run other kinds of meetings myself: having an agenda at the start of the meeting, and sticking to it, is the way to get things done in a businesslike way.

Any substantive motion would require more than a few minutes of thought and consideration before action, anyway.

KerryL1 (California)
Posts: 14,550
Posted:
To repeat, Fred, the H/O's contribution must in writing a week before the meeting so that it can go on the agenda. Anything sudden or last minute cannot be on the agenda in CA. Sorry I didn't make that clearer.

It would be great, Douglas, if all directors had a chance to look over and approve (or not) of an H/O's written request. Unfortunately, about a year ago, the board voted to give the prez sole authority over what appears on the agenda. Two of us 7 voted no, but lost, obviously.

I'm very interested too, Jim, to hear why this sudden change.

Yes, I've read your problems, Sally and that's sad, but you response doesn't deal with my question.
SheliaH (Indiana)
Posts: 6,964
Posted:
We do it both ways. A homeowner can contact our property manager with an issue and depending on the severity, it'll be placed in the management report portion of the meeting. We also have an open forum where people can make suggestions. Again, depending on the issue, it may require further study and we'll follow up at the next meeting or it may be something that's already on the agenda and the homeowner is welcome to stay and listen to the business portion of the meeting when it's discussed, but comments or question from the floor aren't allow.

It may be your meetings are getting bogged down by a bunch of non-agenda items, but that can be fixed easily by coming up with some basic rules - send a letter to the property manager or a board member asking for the item to be placed on the agenda. Give them a deadline when letters must be received. The board president and secretary can review the items to decide if it should go on the agenda. If it's something that can be resolved quickly, let the property manager take care of that correspondence, provided it's done in a timely manner.

At your open forum, remind everyone of its rules of engagement - the board will listen, but your question or complaint might not be resolved right then and there. The property manager will contact you with quick fixes and other stuff may make the agenda next month.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
JimR24 (Texas)
Posts: 399
Posted:
Very interesting thread - thanks for posting up Kerry!

Lovin' life with my honey!
and, President of HOA in Texas
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Myself, I do not believe in things being added to an agenda by anyone other then the BOD or MC. If so, the CCO's (Chief Complaining Officer's) of this world could easily clog up the works.

I do believe in having an open Question and Answer Session where owners concerns can be heard. If such concerns are valid then they should be discussed/investigated for potential action including becoming a BOD Agenda Item.

I am all for openness and input but things must be done in a proper and efficient manner. A BOD Meeting is not a Town Hall Meeting nor should it be a cluster kiss.

TimB4 (Tennessee)
Posts: 21,059
Posted:
Do we encourage it? No.

Do we allow it? Yes.

However, most of the issues are brought up through the open forum section.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Quote:
Posted By JohnC46 on 06/28/2014 4:36 AM
Myself, I do not believe in things being added to an agenda by anyone other then the BOD or MC. If so, the CCO's (Chief Complaining Officer's) of this world could easily clog up the works.

I do believe in having an open Question and Answer Session where owners concerns can be heard. If such concerns are valid then they should be discussed/investigated for potential action including becoming a BOD Agenda Item.

I am all for openness and input but things must be done in a proper and efficient manner. A BOD Meeting is not a Town Hall Meeting nor should it be a cluster kiss.


Agreed!

In Connecticut, we are required to follow Roberts Rules, and according to Roberts, only the body that is meeting (the BOD) may place items on the agenda. Generally, when a homeowner has a concern, they contact the property manager and the property manager will see if the board wants the issue on the agenda.
KerryL1 (California)
Posts: 14,550
Posted:
Well, um, I'm not going to direct everyone to my O.P. I must not have written it very clearly. In our HOA of 211 condos, normal attendance is about 12-15 each month.

I'll start over in a different way:

In CA, HOAs must allow an Open Forum at every monthly open Board meeting. Here Owners make remarks--sometimes complaints, e.g., "the pool water is too cold, can we raise the temp?" Questions, e.g., "When will the new ellipticals arrive?" Compliments,"the New ellipticals are great!" Occasionally they'll give their opinion on an agenda item. Usually there are a few short remarks of that type at this Open Forum.

We also hold an Open Forum at the end of the meeting, though not required by law. The ground rules for the Open Forums are on the back of the agendas that owners pick up when they come in.

In CA, open meeting agendas must be posted 4 days before the meeting or delivered to owners. Our agenda is posted in our mailrooms and on our website. In CA, no items may be added to the agenda after this period. Nor may items be added AT the open meetings. Owners may NOT speak during the business portion of our meetings. Our meetings, then, are completely efficient and on task.

We 7 directors get our meeting packets about a week before the meeting. If any of us want items on the agenda, we submit them in writing to the PM & president about 10 days before the meeting with a rationale and suggested solution or request for further research.

Since I've been on the board, we also have permitted owners to submit their items 10 days ahead of the meetings. Sometimes, they are requests for reimbursement with evidence, say that the plumbing clog was not caused by the owners' plumbing, but by common area plumbing. The plumber's receipt, etc., is included in our packet. We have one so far this year of that type.

Another type is different. Last month, and in opposition to our CC&Rs, an owner wanted us to give him permission to charge his electric motor scooter in a common area electrical outlet in our underground garage. He wrote a request with the av. amt. of elec. the scooter would use, etc. (THIS IS NOT MY TOPIC: IF YOU WANT TO TALK ABOUT CHARGING ELECTRIC VEHICLES, START A NEW THREAD!)

Yet another type is a suggestion for improvement, e.g. ways to save energy, to improve trash pick up in our hallway refuse rooms, etc. The requester provides nice evidence why the Board should consider it, and sometimes actual savings amounts. This type has produced a couple of very nice changes.

AS noted in my OP, we have 2-3 OWNER AGENDA ITEMS PER YEAR! (12 mtngs.) This year, we may have 5-6. This has NOT in my 7-1/2 years on the board produced chaos or cluster-um-kissing!!

I do get your remark, Bruce, that Robert's says that non-members of the Board may not participate in any way during the biz portion of the meeting. But we don't adhere to Robert's that strictly, Robert's is not a law, and, until now, we have believed that encouraging owner participation is healthy for our HOA.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Kerry,

Twelve to fifteen homeowners out of 211? The board's job is to take care of the MAJORITY of the homeowners, not just 7% of them. You can't please 100% of the homeowners 100% of the time. Stop trying. It's futile.
KerryL1 (California)
Posts: 14,550
Posted:
I don't understand your point, Bruce. Not every owner who attends makes remarks at Open Forum. Some owners who want something on the agenda may not ever attend.

Our Board has done a good job of responding to owners' requests with the whole community in mind. So, no we did not increase the pool temp because one owner wanted it. And no, we did not permit the owner to use common area juice to charge his motor scooter, etc. I must be missing something or my second attempt to explain our situation also failed?

What are you getting at? that we should stifle Owners' sometimes really good ideas? And their right to speak at Open Forum in my state?
JeanneK3 (Maryland)
Posts: 562
Posted:
Kerry:
You have a great idea. Anything that let's homeowners feel they are a part of the process rather than bystanders will help the community. Try it and see how it works.
Jeanne
KerryL1 (California)
Posts: 14,550
Posted:
WE have been doing it that way for 7 years. but now the PM & prez, for reason that I don't know yet want to stop the practice.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Quote:
Posted By KerryL1 on 06/28/2014 4:40 PM
What are you getting at? that we should stifle Owners' sometimes really good ideas? And their right to speak at Open Forum in my state?

No. We have 2 periods for homeowner's comments - one near the beginning of the meeting and one at the end of the meeting; immediately before adjournment. We have always encouraged homeowners to "bring us solutions" not just problems and complaints. It's something someone I worked for always used to say to his staff: "Don't come to me with problems, come to me with solutions." And yes, homeowners have come forward with excellent suggestions that the board has adopted.

However, once the agenda has been adopted by the board (done at the very beginning of the meeting) it cannot be changed during the meeting by anybody - not even a board member. Any changes to the agenda that was distributed prior to the meeting are discussed by the board at the time the agenda is adopted. This is our procedure. If we didn't do this, meetings could go on until midnight. If a homeowner makes a suggestion during the comment period that the board believes should be considered, it is placed on the agenda for the following meeting.

If a homeowner has a concern, the homeowner is advised to contact the PM. The PM drafts a proposed agenda (the PM keeps the calendar and knows when routine items, such as issuing the irrigation contract, renewing insurance, etc. need to be discussed and approved). The proposed agenda is distributed to board members one week in advance of the meeting and board members comment and suggest changes. The final agenda is prepared and distributed to the board members about 2 days prior to the meeting. Any last minute changes are made by board members when the agenda is formally adopted at the beginning of the meeting.

We use Roberts Rules because we are required to by law. Actually, it's not a bad thing since it ensures consistency from one board to the next. It's better than making up rules as you go along. The game of Monopoly has official rules, but how many people actually follow them? I've seen several variations of how people play the game over the years.

Yes, we listen to the homeowners, but they don't control board meetings.
KerryL1 (California)
Posts: 14,550
Posted:
Though your wording is different, Bruce I wrote twice above that we do just about the same way. Your cite;
"If a homeowner has a concern, the homeowner is advised to contact the PM. The PM drafts a proposed agenda (the PM keeps the calendar and knows when routine items, such as issuing the irrigation contract, renewing insurance, etc. need to be discussed and approved). The proposed agenda is distributed to board members one week in advance of the meeting and board members comment and suggest changes. The final agenda is prepared and distributed to the board members about 2 days prior to the meeting. Any last minute changes are made by board members when the agenda is formally adopted at the beginning of the meeting."

The difference is that our Board doesn't approve the agenda about a week before the meeting, president, advised by the PM does. I like your way much better an know it's consistent with RONR, which is a good practice, legally required by law or not.

I also, Bruce wrote that NOTHING may be added to agendas in CA after the 4-day posting period prior to the open meeting. Nothing may be added during the meeting, during Open Forums, etc. Th Board doesn't adopt our agenda at the beginning of the meeting, but per CA law, no one can hand ours either.

You added, "Yes, we listen to the homeowners, but they don't control board meetings." Ours don't either, but I don't know what I wrote that makes you think they do???
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Kerry,

I read some of the posts following your OP and and somehow I came to the conclusion that you permitted homeowners to add items to the agenda and them acted on them at the same meeting. Upon re-reading your OP I see I misinterpreted it.

Although, I must add that not every suggestion or concern that a homeowner makes will end up on the agenda, but most will. "The landscaper damaged the siding on my unit," or "my driveway is cracking" will usually end up on the agenda. "The pavers on my walk are becoming uneven and are a tripping hazard" often will not because when a concern like that reaches then PM it is investigated, and if the estimate for the repair is under $1000, the PM has the authority from the board to take care of it. No board action is required. Suggestions that cannot be implemented because they violate the law, the Declaration, or Bylaws, or are obviously impractical, are not put on the agenda. Usually, the homeowner is sent a letter acknowledging their input and explaining the reason the suggestion cannot be implemented.

Also, early in the meeting and before the first homeowner comment portion, there is an agenda item called the President's Report. That is where I take the opportunity to address the board and the homeowners about what accomplishments have taken place during the previous month and to address concerns and suggestions that have come to my attention but may or may not be discussed by the board during the meeting and why. I usually spend several hours the day before the board meeting to research and prepare my remarks. I find it has been very effective in reducing the time needed for homeowner comment and going through the agenda items during the meetings. Consequently, meetings have been from 1/2 to an hour shorter than they were with my predecessor.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Kerry,

I guess another thing that threw me was the title you used for the topic. Although some items on our agendas might originate with homeowners, I think we view them as being put on the agenda by either the PM or a board member since unit owners don't contribute directly to the agenda.
KerryL1 (California)
Posts: 14,550
Posted:
Thanks, Bruce, for showing me the source of the confusion I created in my subject line. That happens when I try to be succinct!!

I very much like your idea of the president summing up the month's activities at the beginning of the meeting, before the first Open Forum. Our PM usually mentions a couple of things about our progress on our construction defect contracts, etc. But I like your general summary better.

Yes, Our PM or mgr. asst. takes care of maintenance requests between meetings; no need for light bulb changes, sticking common area doors, malfunctioning gym equipment to be on a agenda! The only time it would come up would be at Open Forum when an owner is unhappy because s/he perceives that something is taking too long to repair, e.g, a non-working gym water fountain or to maintain--perhaps silted carpeting in a common area residential corridor. But this is very rare.

Our Open Forum rules on the back of each month's agenda, states that a maintenance request generally isn't an Open Forum topic. Owners can call or email our mangers or submit an online work order.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Quote:
Posted By KerryL1 on 06/29/2014 2:51 PM
The only time it would come up would be at Open Forum when an owner is unhappy because s/he perceives that something is taking too long to repair, e.g, a non-working gym water fountain or to maintain--perhaps silted carpeting in a common area residential corridor.

This is exactly the sort of thing I try to find out about beforehand so that I can address it before the homeowner comment period. Often it is a simple explanation and as long as the homeowners are aware that you know about it and are addressing it, they are usually satisfied.

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