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MichelleL (Florida)
Posts: 16
Posted:
I am the new president of Florida HOA with 170 homes. We are self managed and have four officers and three Board members. During our first two years we only sent violation letters out when we received a specific complaint from homeowners. I have always felt that this should not prevent the Board from their duty of enforcing the deed restrictions. However, the Board had never done anything to correct ongoing violations unless they are reported and signed by a homeowner.

Many homeowners do not want their name attached to a complaint and I can't say I blame them. We have not gotten a lot of formal complaints and Board members have stated if someone wants to make a complaint they can otherwise, too bad. We still have a good amount of violations-nothing too major, but our community is only about 4 years old and one would be hard pressed to know that we are a deed restricted community. We are a small two block HOA with no community sign at beginning or end.

We have started a committee to set up policy for a Neighborhood Review Committee or NRC The NRC would walk the community and look for ongoing violations. The only meeting that was held about creating policy, was held without this Board member who volunteered to chair it,being present and was disastrous. One committee member brought her "significant other" to the meeting (who was NOT on the committee)and he gave comments that were not appropriate for the purpose of the meeting. That was in early March and there has yet to be a new meeting announced.

A few Board members fear the "power" given to this committee. I say that we can no longer ignore violations that don't get reported. It is the Complaint Committee's job to look into the complaint that the NRC gives them, so we have checks and balances in place to make sure that a complaint is legit. We always take photos, too.

One of our Board and Complaint Committee members has been unhappy about this. He also has been unhappy because I have been reporting violations until the NRC is up and running. As president, my goal is to work on deed restriction enforcement. I recuse myself from any connection to the complaint other than making it. Now this person is saying:

.... that any member of a board or committee or their relatives, spouses, etc... should not make complaints. For many reasons one being you have to recuse yourself from the process thus leaving others to do your work. Another, there is a lack of transparency to the process. I would like to make a motion on this at the meeting.

This person has intentionally not followed Complaint Committee policy of sending out certifed return receipt letters when a violation has been determined. He verbally warns his friends and neighbors and no paper trail exists. He has also been upset when he suggested a "reminder letter" for a lawn that was below community standards and it was considered inappropriate because it was not within our policy.

So not only is he trying to take away the homeowners' right to report a violation, but he is inconsistent with established policy. This could leave the Board open to liability civilly and legally. He has been told that he must follow policy and not make exceptions for his friends.

I think that an Executive Session is in order to discuss his actions. I do not believe this should be done in front of the community. Does a lawyer need to be present?

Am I wrong in thinking that Board and Committee members should volunteer with the intention of working TOWARDS enforcement of all governing docs? Clearly this is not his intention.

Please help!
BradD2 (Florida)
Posts: 418
Posted:
Michelle, I am the President of a self managed Association in Florida also.

I would suggest you start by reading Florida Statute 720 at http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&URL=Ch0720/ch0720.htm

It may seem long, but it is the law in Florida and overrules whatever your governing documents may say. If your governing documents vary much from that Florida Statute I would suggest you amend your documents to match it; we will once we have saved up $2,000 to $3,000 for that purpose.

Once you know both the contents of the Florida Statutes and your governing documents you are ready to begin setting up the Policies & Procedures (also called Rules & Regulations) that will govern your Association. The idea is that five years from now it will still operate the same way and everything will be consistent. A legal defense that Homeowners can use is "Targeting"; if you are not consistently enforced something but are enforcing it on a few people they can say that you are just picking and choosing who the rules apply to and a judge may rule in their favor. Consistency is the primary purpose of passing these policies; policies and Procedures are even more important for a self managed association as untrained volunteers are the ones doing it themselves.

Policies & Procedures should be small and deal with a very specific topic; if they are small they are easier to pass and amend. They should be ratified by the board during a board meeting and if possible get every member present to sign it as well indicating Yes, No or Abstain (and Absent for board members not present). Once they are ratified, you must either post them on your association website or let people know about it, or distribute it to each home. The document becomes part of the Association’s record and should be done right the first time. For me, it has takes several months for a policy to be passed because it has to reviewed several times, often in board meetings. I check to make sure that from a legal standpoint we have not violated a federal or state law (like FS 720 or the Fair Debt Collections Act) and that we are upholding the governing documents and only using the powers explicitly granted in them. When you are taken to court and the basis is one of your policies or rules then the judge will try to determine how closely the policy or rule is to what is in your governing documents. You can make a rule about no blue vehicles for example but it won't hold up in court unless there is something very similar already in your governing documents as that was not the intent of that contract.

Our Association has a board meeting tonight and we are going to vote on passing the attached policies; they are probably beneficial to you but reference specifics in our documents so you will need to adjust that. They are policies around the enforcement of covenants and the appeals board for fines that the State requires. To the best of my knowledge they comply with our governing documents as well as the state and federal regulations. My interpretation of FS 720.305.2(a) is that you get notice of some amount (at least 14 days) for your first offense. After that, you have had your notice so may fine you after that (assuming the initial 14 days has elapsed). Something you might notice is that the policies reference other policies and so we don’t have to specifically state what we will do and we can amend one and it’s relation to the others is already handled.

I hope to have time to draft the Fine Schedule and Policy on the Implementation of the Covenant Enforcement Committee tonight. We appointed the committee in February and they have been doing walk through sending out warning but we want to make sure everything is ironclad and in place by July 1st so that everything takes effect at that time.
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BradD2 (Florida)
Posts: 418
Posted:
Michelle, I have attached our Collection of Assessments Policy on this message if you are interested. In the last meeting (2 weeks ago), we ratified it and had additional 4 member signatures on the policy.

We are going to be drafting the policy around how often and when the covenant enforcement committee will be checking as well as what form the notification will take. You mentioned you have a policy, is it written and was it passed by a motion in a board meeting and are there signatures on it?

You might want to point out to the committee/board member that his duty is to enforce the governing documents and if he is not comfortable doing that then he should step down. If necessary, you might want to make a motion at the board meeting to remove the committee member and replace him with someone who will upload the policy. Florida Statute 720.305 allows any member to sue the association if they are not upholding the governing documents. Florida Statute 720.303.10 outlines how to recall a board member and replace him.

If you have any other questions, ask.
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TracyT (Maryland)
Posts: 228
Posted:
Hi Michelle,

This person has intentionally not followed Complaint Committee policy of sending out certifed return receipt letters when a violation has been determined. He verbally warns his friends and neighbors and no paper trail exists. He has also been upset when he suggested a "reminder letter" for a lawn that was below community standards and it was considered inappropriate because it was not within our policy.

Was the verbal notice effective in eliminatng the violation? Is the 'policy' written and distributed as indicated above?

With all do respect to policy and paper trails there are a number of ways to go about it. Has your community tried the 'personal' approach or have you been, there, done that and know for a fact that it is not effective in your community?

This guy sounds like he's new to the board . . . if so he may know something about the communities perception of it.

Tracy
MichelleL (Florida)
Posts: 16
Posted:
Hi Tracy,

We have had little or no success with verbal or written reminders. It has turned to arguments on several occasions and our lawyer advises us against it. He feels that we are personalizing a business matter with face-to-face notification. That's why we created policy indicating a certified return receipt violation letter.

He has been on the Board about a year, but now that more complaints are coming in, he has called most of them "trivial"-keeping garbage cans out of sight, commerical vehicle parking, clotheslines, unsightly objects in front and side yards, etc. Quite honestly, those "trivial" violations usually lead to the downfall of the community over time.

It has been my experience that it is better to not overlook these violations because it will be thrown back at the Board when someone else receives a violation. It makes sense to evenly and consistently enforce the restrictions.

The community is divided-many want the Board to do more, and some want very little enforcement. I believe in enforcing what we have in place without discriminating.

I think he is another case of purchasing in a deed restricted community without fully realizing the scope of that agreement!
TracyT (Maryland)
Posts: 228
Posted:
Michelle,

You're right those aren't "trivial" violations. Good luck. T
MichelleL (Florida)
Posts: 16
Posted:
Brad,

We do not have policy in place for the Neighborhood Review Committee in part because this Board member is really not in favor of it. He has volunteered to chair the committee and after a bad meeting in early March that he did not attend, he has not rescheduled another one.

We do have policy for the Complaint Committee and that calls for a certified return receipt violation letter to be sent out upon verification of a violation.

I am very impressed with your Policy on Enforcement of Coventants and Rules.

I believe that we will discuss duties at this proposed Executive Session.
MichelleL (Florida)
Posts: 16
Posted:
Tracy,

Thanks for you help and support!
JM2 (Oregon)
Posts: 439
Posted:
Hi Michelle:

I live in Oregon, not Florida, so I'm not familiar with the kinds of topics allowed in Executive Session in Florida; be sure to check whether a discussion regarding the Board Member is allowed in your state.

The Board has a fiduciary duty to enforce and uphold the covenants. If you choose to be "reactive" (only responding to complaints of non-compliance) rather than "proactive," then your community is likely to slowly get run-down and the Board is not exercising or fulfilling its duty to maintain and enhance the property values.

Having a face-to-face with violators isn't bad (although I wouldn't necessarily recommend it). Our Board encourages me (the compliance coordinator) to make a phone call or send an email whenever possible, as a first contact (we have 1700+ housing units so that isn't always possible, as we don't always have contact info) or to send a "customer-service-friendly" letter unless it's a particularly serious issue. If that doesn't get a response, then we send the more formal letters and follow our enforcement/fine policy.

If there is a face-to-face meeting, a letter should be sent as a follow-up; I would recommend sending both 1st class and certified, since a lot of people won't sign for certified mail, or aren't home and don't make it to the Post Office; mention that a letter will be sent as a follow-up to the conversation.

Once the Board finds its backbone, a letter to everybody (or a newsletter article if you have a newsletter) regarding covenant enforcement would be a good way to start; mention the types of issues that the Board will be enforcing, and a time period that homeowners have to correct any violation before the Board will be sending out letters (in the past I've given three weeks notice by general letter before the violation letters started). Then, follow up on your policy on enforcement. If you want to start with a nice letter, that's fine, before sending out violation letters.

Or, you could borrow a friend's boat/RV/junker car and park it on your front lawn, to make the point that covenant enforcement needs to happen.... :o

J. Patrick Moore, CMCA
MartyD (Florida)
Posts: 43
Posted:
Brad states:
Michelle, I am the President of a self managed Association in Florida also.

I would suggest you start by reading Florida Statute 720 at http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&URL=Ch0720/ch0720.htm

It may seem long, but it is the law in Florida and overrules whatever your governing documents may say. If your governing documents vary much from that Florida Statute I would suggest you amend your documents to match it; we will once we have saved up $2,000 to $3,000 for that purpose.

No Florida rule can override your CC&R's. It can run side by side it can run second but it can never override a deed restriction...
BradD2 (Florida)
Posts: 418
Posted:
Marty, why do you say that? What if we amended our laws to allow gambling or perhaps drugs? I have no idea where you got the idea that your governing documents are the final authority but you are very much wrong.

The order is:

Federal Laws
State Statutes
County / City Ordinances

[Typically in this order but your governing documents decide]
Covenants
By-Laws
Articles of Incorporation

Rules & Regulations / Policies & Procedures

Go to lawyers.com and ask make that statement. Let us know how long it takes for you to be corrected.
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Michelle,
I would suggest you get back to Basics. I may be reading this wrong but you need a clear declaration of the Boundries of your HOA. This has to be specific and clear and reference the Governing Heirachy. I believe Brads order is right. I hope you have some kind of dues collection and if you do or don't, you really need to have your CC&R's updated by an attorney. I cannot imagine an Attorney could draw up a Declaration without define the property, and I suggest public signs, but some definition has to be declared to set boundries. If any of this basic stuff is not done and done correctly, I would use a special assessment to get enough money to draw up a legal set of CC&R's.
Seems to me where you are at now, after two years in existance, you seem to lack standard precedural guidelines to run the business. Incidently, this is one of the toughest things about community living is to convince members they will benifit if their association is run as closely as possible to a money making business, which will protect the council. I know we are for the most part non-profit corporations but that doesn't mean we shouldn't generate income for the use of the Community (Business).
KevinK5 (California)
Posts: 64
Posted:
Hello Michelle,
Our HOA here in Florida has 51 homes and has always been self-managed. Past board members have done exactly as your members are doing and enforcement varied every year depending on who was on the board. We have lots of issues now with long standing violations and distrustful owners.
Your documents probably say that the board is required to enforce the covenants. If the board members can't handle it I suggest hiring a management company. We just did that and it looks like this is going to be the best thing we ever did. I finally have some hope for things working out.
An ineffectual board is going to destroy your HOA. That is just about what has happened here.
MartyD (Florida)
Posts: 43
Posted:
Brad, Your first line of HOA government is in your CC&R's. If your doc's don't have the answer then you go to the Florida statutes. Your CC&R's were written knowing what the Florida statutes were or are. Lets say your Doc's are vague on VOTING PROCEDURES you can go the the Florida Statute and follow those guidelines but only if it is NOT already defined in your HOA's Doc's. Gambling ? Drugs? Oh! There is nothing in My doc's that say we can have Drugs or Gambling...hmnnn I wonder why. Maybe because it is a state law that was in force when our doc's were written...We can't vote on changing a state law...but had there been no law and the state allowed such behaviour, chance are that our doc's would have allowed drugs and gambling. As a self governing HOA we would have the opportunity to vote by membership to change whether or not the HOA community would allow drugs and gambling within the confines of our governed neighborhood....for us that would be 90% majority vote to allow a change.

If your doc's are vague or do not address the issue..then you turn to the state or federal interpretation...never before. Your doc's cannot be overridden...you can vote to add to and subtract from but never overridden. Period

Luckily, we have never had to refer to the federal interpretation and only once or twice needed the assistance of the Florida...
RogerB (Colorado)
Posts: 5,067
Posted:
Quote:
Posted By MartyD on 04/20/2007 9:03 AM
If your doc's are vague or do not address the issue..then you turn to the state or federal interpretation...never before. Your doc's cannot be overridden...you can vote to add to and subtract from but never overridden. Period

Marty, I suggest you check your facts. Many Declaration restrictions are superceeded by state and federal laws. A good Declaration, when written, will incorporate those laws and/or refer to them. However, often later statutes superceed the Declaration. This doesn't mean the Declaration must be amended but it does mean the Board should not try to enforce those parts of the Declaration which are negated by higher order laws. Two common examples are satelite dishes and solar panels.
BradP (Kansas)
Posts: 2,640
Posted:
Roger:

Good point, add flagpoles to that list as well. You can make reasonable restrictions on all, but can't forbid them.
BradD2 (Florida)
Posts: 418
Posted:
Marty, I know the laws and have done quite a bit of research on the facts, in particular in Florida. I have already given you the order of governance; if you wish to believe your governing documents are the final authority, it your mistake to make but don't spread that misinformation.

In Florida, the Statutes also water friendly landscaping (if the Association was formed after 2001), Open Board Meetings, Board Meeting Notice, Recall of Board Members, Auditing of Financials, Requests for Association Documents, Appeals of Fines and suspension of voting rights.
BradD2 (Florida)
Posts: 418
Posted:
Marty, what is your Association's policy on Satelite Dishs? How about the policy on flags?
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Brad,
In South Carlina our Highest Authority (not talking about Bill of Rights or Constitution) is the State Statute Called The Horizontal Property Act of South Carolina. In the 65 units here I doubt ten people have ever heard of it and if they did they heard it from me. I beelieve you are dead center and wonder if you agree that hte more you read some of this basic tenents the more you begin to realize threre is a lot more good in them than bad, and who ever draws this stuff up, especially if it copied from another like Regime, had a pretty good grasp on what needed to be controlled. Obey the CC&R's, they put the responsibility where it should be and it condominiums it starts and ends with the Real Property, that is what is sacred and rules.
MartyD (Florida)
Posts: 43
Posted:
I'm sorry that you guys don't agree. I have argued this case more than once and unless I'm not making myself clear, I will attempt one more time...

Flagpoles and Dishes are NOT addressed by our CC&R's. Do we have flagpoles and dishes in our yards and on our houses...yes! If we needed to find documentation that deals with these two issues...we would look to the state statutes for rule interpretation...It hasn't overruled or overridden...it has worked in conjunction with. Basically, it hasn't affected our CC&R's in anyway. If our doc's say that we must notice a meeting 24 hours in advance and the Florida Statute state that notification of at least 48 hours...this does not mean that WE have to follow the Florida Statute with 48 hours notification...our document say that we only have to give 24. Now if our documents said nothing about hours then we would adopt the Florida Statute of 48...ADD To...Subtract From...but never overridden.
BradP (Kansas)
Posts: 2,640
Posted:
Marty:

IF you feel you don't need to follow your state statutes you are setting yourself up for failure. Your HOA is a corporation of the state and is bound by state regulations. In your example if you didn't follow Florida Statute and only gave 24 hours notice you would not be holding valid meetings and therefore any business or actions taken would be invalid. You might want to take your head out of the sand on this one.

Furthermore, even though satelitte dishes and flagpoles are not addressed by your CC&R's I would be willing to be that there is a statement in there that refers to structures that would encompass satelitte dishes and flagpoles. However, there are US regulations in regards to both that you need to follow. If you documents said no satelitte dishes and flagpoles do you honestly think you can ignore US and or State regulations?

I would strongly advise you to do a little more homework.
BradP (Kansas)
Posts: 2,640
Posted:
Marty:

In reference to a few posts above, please don't tell people that they can ignore the state statutes if their documents contradict. In some examples you gave above about gambling and drinking, yes your documents can be more restrictive such as not allowing them if the state said it was legal. However, it can't be less restrictive, for example if the state prohibits it your association can not allow it. You HOA does not coexist in space all by itself.
BradD2 (Florida)
Posts: 418
Posted:
Marty, you can be sued or can be reported to the state for not following the covenants. Ask LindaC if you get a chance. I have helped her build a case against her HOA that is acting just as you as say. The Department of Business and Professional Regulation has gotten involved and the HOA is very worried. They can be held liable for a lot of money, the board can be removed and charges can be pressed against them. In her situation she has told the board time and time again that they can't do things because of Florida Statute 720 or the Fair Debt Collection Act.

Where exactly did you get the idea that your governing documents are the final authority?
MartyD (Florida)
Posts: 43
Posted:
Ok!
Bradp:"IF you feel you don't need to follow your state statutes you are setting yourself up for failure."
"If you documents said no satelitte dishes and flagpoles do you honestly think you can ignore US and or State regulations? "In reference to a few posts above, please don't tell people that they can ignore the state statutes if their documents contradict.""You might want to take your head out of the sand on this one."

BradD2: " you can be sued or can be reported to the state for not following the covenants" "Where exactly did you get the idea that your governing documents are the final authority?"

My Goodness...seems I struck a nerve...basically the problem here is "failure to communicate"

At no time have I indicated that "do not follow State Statutes". Yes, I made the statement that OUR CC&R's do not address the FLAGPOLES or DISHES issues...and with this said I also included the fact that in that case we look to the State Statutes for definition/rules...but only because our doc's do not cover it. Again, Florida Statutes declare a "Prohibited Clause in Ass. Doc's" that deals with flagpoles...meaning that, if your documents have verbage pertaining to the dispensation of Flagpoles then that clause must be subtracted and the Florida Statute used...(Not an override...a subtraction) the clause in your doc's need to be removed. At no time in any of my above post have I used the word "Ignore" or said that "people can ignore the statute if their doc's contradict"...the statutes should work hand and hand with your doc's but my contention is that you only refer to the statutes when your doc's fall short of definition...or how about this..."if your doc's do not cover the situation that you are having problems with then you should look to the state statutes for additional help"... Head out of sand, eyes wide open.
At no time did I say or indicate any "not following the covenants" verbage...At no point have I said that the governing doc's were the final authority...I have stated that if your doc's do not cover an issue then you must look to the state for further interpretation...I guess my argument is with the overridden statement...If you are in the mindset that this is possible then you are intitled to your opinion...But I feel that you can only add to or subtract from your CC&Rs and they cannot be overridden. In the case of Flagpoles and Dishes...all that happened was that the state added (add) a new "Prohibited Clause" on Flagpoles telling HOA's that they need to subtract (remove) any verbage dealing with Flagpoles...the same for dishes... if you feel that that is considered overridden then I guess that its a matter of opinion and nothing more.

BradP (Kansas)
Posts: 2,640
Posted:
Marty:

I disagree with your last post:

"If our doc's say that we must notice a meeting 24 hours in advance and the Florida Statute state that notification of at least 48 hours...this does not mean that WE have to follow the Florida Statute with 48 hours notification...our document say that we only have to give 24. Now if our documents said nothing about hours then we would adopt the Florida Statute of 48...ADD To...Subtract From...but never overridden."

You wrote this a few posts up basically saying that your documents are the final authority on anything. I disagree with you because they are not, in your above example that you gave you would need to follow Florida statutes or meeting would be invalid and any business conducted would be invalid.

You haven't struck a nerve with me, I just think you need to be 100% sure of what you are saying before you are giving advice to others, especially on this. In this case you are incorrect, city/county, state and US regulations always supercede your documents. Your documents can be stricter but never less. For example your documents could say you need to provide 72 hours notice and that is legal, but they can't say you need to only provide 24 hours notice.
BradD2 (Florida)
Posts: 418
Posted:
Marty, it seems you are trying to back track now. If you had never replied saying your documents are the final authority this thread would be four or five post long.
BradD2 (Florida)
Posts: 418
Posted:
Marty, I am not going to bother argueing with you any more. If you won't take the time to read the Statutes, then there is no point discussing them with you.
RogerB (Colorado)
Posts: 5,067
Posted:
Marty, your perception that "you can only add to or subtract from your CC&Rs and they cannot be overridden" is not correct. If your CC&Rs do not allow flags or satelite dishes then these restrictions are overriddent by federal laws. Also, you do not have to delete these restrictions from the CC&Rs, just don't try to legally enforce them.

You did not strike a nerve- you provided information which was not correct. I thank those who correct my false thinking and try not to defend or defuse.

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