Our policy is that when someone makes a written complaint of an alleged violation, that we respond with what was done (that the violation exists and we have taken appropriate action or that the violation does not exist and the reason why).
Therefore, our response to those who feel that they are being singled out is to ask them to identify similar infractions
in writing and we will investigate.
This tends to keep them quite OR we discover that there are other violations.
Additionally, in Virginia,
by statute, the members may overturn any rule/guideline that the Board makes. When the member complains that the rule/guideline is improper, we simply point to the appropriate statute, explain to them what must be done to call a special meeting of the membership for this purpose and assure them that the Board would indeed hold a special meeting that was properly requested.
Typically, the individual doesn't want to go through all the work required to call a special meeting.