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Can HOA Community sue the past HOA Property Management for fraud & not following board direction given on minutes?

Started by MM535 replies • 1705 views

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MM5 (California)
Posts: 13
Posted:
We have had suspicions on things not being correct & board member are only given what the mgt co provides them. Homeowners continue to complain about ongoing problems with accounts & mgt co only give board limited info even when asked multiple times! Homeowners had intent to liens placed on accounts with out board direction a couple days after homeowners paid the account to be current. Liens were placed on accounts with out board approval on homes. The board approved liens in Jan 2013 & all of a sudden 10 months later the same liens were placed again on the same homes with out board approval. But minutes state board approved ( correct for the 1st time not 2nd)! We have stressed & have documented NO intents or liens will be placed with out board approval. Then violation fines up to $2200.00 were removed on accounts with out board approval. This management co even made up their own violation for things not in our cc&rs because it was a pet peeve of the owner of the property mgt.

RichardP13 (California)
Posts: 1,767
Posted:
MM5

Let me try and address a couple of your concerns.

A pre-lien letter does not have to be approved each time by the Board. The procedures would be in the management contract and also must be part of the association's collection policy. It MUST be sent via registered mail to the address ON FILE with the association.

A lien MUST be approved by a majority vote of the Board at a open general meeting and recorded in the minutes of that meeting. It MUST be sent via registered mail to the address ON FILE with the association. To be effective, it MUST be recorded with the specific county in which the PROPERTY is located, not the county in which owner resides.

If the association wishes to pursue legal remedies against the prior management company, they can, but from experience, difficult, but not impossible.

At the end of the day the Board is ultimately responsible for the overall management of the community. You need to have processes in place in order to followup on what is being done on your behalf. Never assume it has been done. Checks and balances.
MM5 (California)
Posts: 13
Posted:
However it's stated in our minutes over & over again NO intents or liens to be done with out board approval. Also the 2nd set of liens we found out were placed on the same homes the board approved almost a year prior. The 2nd set of liens were done with out board approval the 2nd time around! Not to mention the intents placed on homes who's accounts were paid in full a few days prior to the intent.

Then they told us & charged us for liens we approved on other homes that we checked the accounts & seen the liens. A few months later the lien is removed with out the account being paid & notes say due to sale. However the home is still in the same owners name.
CarolR11 (Colorado)
Posts: 2,563
Posted:
Welcome to HOATalk, MM. Are you on the board?
MM5 (California)
Posts: 13
Posted:
Yes
JeanneK3 (Maryland)
Posts: 562
Posted:
Find a new management company.
Jeanne
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
If a mgmt company placed improper liens those liens are not valid. If they forgave people's past dues without following the proper procedure that is spelled out in the CCR/Bylaws, that money is NOT forgiven. The homeowner still owes it.

As for suing them for that money, I assume the court would simply say that $2200 is still owed by the original home owner so no monetary damages were suffered.

Whenever I hear stuff like this, going on for a long period of time, you really have to place the blame on the board of directors for having no idea what is going on, not the mgmt company.
CarolR11 (Colorado)
Posts: 2,563
Posted:
Richard gives a good explanation, MM. But, before you search for a new MC, which might be what you should do, review your contract with your existing one. What does it say about liens?

When you write that the"minutes" say this or that, do the minutes state that the Board voted to file a lien on APN xxx? Or do the minutes say something else? The minutes need to record Board action, not one director saying "file a lien." You as a Board need to vote.

You also wrote, "This management co even made up their own violation for things not in our cc&rs because it was a pet peeve of the owner of the property mgt." Did the MC call this owner to a hearing? Did the Board meet with this owner to discuss the s-called violation? Or did the MC fine the owner without a hearing??
CarolR11 (Colorado)
Posts: 2,563
Posted:
Sorry MM, I missed the words "past HOA" PM. So, you don't have a PM now?

I have to agree with Richard & Steve that your board has to practice better due diligence and keep in mind that you are responsible for your PM's performance or lack thereof. How many are on your Board anyway? Are some directors experienced in HOA matters? How many homes or units in your HOA?

Not an lawyer either, but it does sound to me like you don't have much of a case. If you're looking for a new MC, make sure your HOA attorney reviews the contract. And then, you directors make sure they perform!

MM5 (California)
Posts: 13
Posted:
The MC contract has been terminated.

On the violations not in the cc&rs the owners were never called to a hearing so we meet meet with them & fines were never imposed.

The minutes state " discussion on intent to lien & liens : the board directed the MC owner to subject intent to lien at 90 days & liens at 180 days with board approval each time.

We found out about all the intents that were placed on accounts the day the contract was terminated.

Reports in our board books are different from the actual accounts receivables report provided to us for status on all accounts.
MM5 (California)
Posts: 13
Posted:
We have a new mc now. Yes, board members are experienced & the reason as to why we signed all checks vs allowing them access to our accounts. Also found out they over paid for taxes & filled out paper work incorrect, therefor taxes weren't applied to current year. We hired them to handle day to day operations & taxes are just one of the things we thought they knew how to do since they are an HOA mgt co. We would question checks written to other associations for us to sign. Notes on check state error in assoc deposits. We questioned them & they would say the same, our financials in board books showed this the 1st time. The next one came after contract was terminated.

They also didn't inform the board about a homeowner retaining an attorney threading to sue the HOA. We found out from the tenant of this homeowner. We asked for info via email & phone call with no response to multiple email request.
JanetB2 (Colorado)
Posts: 4,219
Posted:
Quote:
Posted By MM5 on 04/05/2014 7:53 PM

The MC contract has been terminated.

Based on your comments ... I would contend very smart move your Board made on this issue.

If not complying and doing the job hired ... you fire and replace the employee not performing.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Well, MM5, it appears that you have learned from this experience.
When, or if, you hire a new MC make sure the contract has, or does not have, specifics about those areas.

You may want the Associations Secretary and not the MC actually take the minutes of the meeting in the future.

SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Quote:
We hired them to handle day to day operations & taxes are just one of the things we thought they knew how to do since they are an HOA mgt co.


And this is why there are so many terrible mgmt companies out there. The board hands everything over to them, and doesn't check anything they do. Happens all the time. To open a HOA mgmt company, all you need to do is put a sign on your door. No experience or licensee necessary.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By SteveM9 on 04/06/2014 5:35 AM

To open a HOA mgmt company, all you need to do is put a sign on your door. No experience or licensee necessary.

That is starting to change in some States
MM5 (California)
Posts: 13
Posted:
Thank you for all the fees back, however based on the info I provided are we able to take the previous MC to court & do we have a case? This is just a few of the problems we had with them. We didn't hand everything over to them. We would question all actions also countless emails followed up with calls asking for info that were never received. We would even try to not approve minutes citing errors & only approve with conditions due to errors. We aren't a fully built out CID & still have a developer on board as the president/declarant of our HOA. This is one of the reasons for not being able to be self managed as we would like.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By MM5 on 04/06/2014 8:54 AM

Thank you for all the fees back, however based on the info I provided are we able to take the previous MC to court & do we have a case?

That is something you will need to ask of an attorney who will have full access to all the relevant documents and knowledge of your State laws.

Based on what I've seen in the courts, you can take anyone to court for anything. The issue of winning will be based on the full facts of the issue. Again, to have that question answered, you will need to consult with a local attorney. I suspect that it will cost between $500 and $1000 for a legal opinion from them.
MM5 (California)
Posts: 13
Posted:
Thank you for the info... We plan to do so as soon as we finish with the forensic audit. By then we have lots of the above mentioned issues to organize by problem & date. Has anyway heard of HOA's taking MC to court & winning?
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Quote:
Has anyway heard of HOA's taking MC to court & winning?


Sure. I know plenty of people that have taken companies to court and won. The company files bankruptcy and opens under a new name. For companies with no assets such as mgmt companies, temp agencies, etc or any company that only provides people, this is super easy.

In the end you end up with a huge legal bill and a piece of paper saying you won.
CarolR11 (Colorado)
Posts: 2,563
Posted:
As I wrote above, I'm not involved in the legal professions nor is anyone else who posted replies. But, as I also note above, I don't think you have much of a case. If Richard from CA returns to this thread he may know the answer.

Seems the MC was sloppy, unprofessional, etc., but did it do your HOA harm? Was the harm/damage something that could've been avoided if the Board had been more heavily involved?

You really can't say to a judge, "Your honor, we asked the PM to correct the minutes, but they didn't," and expect some recompense IMO. There is no reason why the Board as a whole cannot simply correct the minutes. This is done at the meeting following the meeting when the minutes were taken.

Is your new PM certified? I urge you to go to davis-stirling.com, Main Index, Management to get to a menu that nicely discusses management topics. Yo'll see, by the way, that when hired and every year thereafter, the manager must show evidence of certification (though I don't think any is required in CA).

And, again, please tell us how many are on your Board and how many units or detached homes are in your HOA.
MM5 (California)
Posts: 13
Posted:
Board has 5 members, 560 units. The past mc was certified & new one is also certified. The board has been very hands on so much so that the past mc would complain to the board president about a couple board member being too involved. The past mc would continue to tell is not to worry let us deal with all the problems & owners it's what you pay it's for! They would get upset when we continued to ask all owners to cc us on emails so we could follow up. They urged us not to have a community Facebook page that we would communicate with all owners with. That we never listened to, and also added another nextdoor neighborhood site. As far as harm to the community, it's more the fact we have to pay fines for taxes filed incorrect. They charged us a % for late fees to owners & with out board approval or letting the board know they removed many if the fees. They were paid $3.00 per late fee times 50-65 per month then removed lots of them. We had continued to ask for an audit, noted in minutes & nothing was ever done. It got to the pointe we started looking for our own tax person getting quotes for an audit & submitting to the past mc to include on the agenda for the board to vote. Oh & they didn't even do that! We found the HOA was served a notice from an attorney from an owner wanting to sue & they continued to ignore our request asking if they received it. We found out by the owners tenant who showed us it was sent certified to past mc.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By MM5 on 04/06/2014 11:52 AM

We found the HOA was served a notice from an attorney from an owner wanting to sue & they continued to ignore our request asking if they received it. We found out by the owners tenant who showed us it was sent certified to past mc.

Unless the MC was the registered agent for the Association, the owner had a lousy lawyer. Legal notices are to be sent to the registered agent of the Corporation/Association or, if the Association is not incorporated, to each Director. Again, it would not go through the MC unless they were the registered agent.

If the MC is licensed by the State, have you filed a complaint with the licensing bureau?
Failing to pass along legal notice would be enough for a complaint.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By TimB4 on 04/06/2014 12:29 PM

if the Association is not incorporated, to each Director.

Actually, if the Association is not incorporated, it might be a requirement to send legal notice to each and every member of the Association.
MM5 (California)
Posts: 13
Posted:
We are incorporated & mc is the registered agent. The previous mc owner has a ccam.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
MM5

I am not nor do I play a lawyer.

I realize you all are upset and feel wronged. I would warn you to be careful trying to get blood out of a rock. One can win the battles but still lose the war.

JohnB26 (South Carolina)
Posts: 1,569
Posted:
Quote:
Posted By MM5 on 04/06/2014 9:52 AM
Thank you for the info... We plan to do so as soon as we finish with the forensic audit. By then we have lots of the above mentioned issues to organize by problem & date. Has anyway heard of HOA's taking MC to court & winning?

Assuming the Treasurer signed the checks the audit may put the blame back with the BOD.

If the Treasurer did not sign the checks, again the blame would be with the BOD (according to most bylaws).

Why on earth would you turn over your funds to a third party ?

Would you do that with your personal funds ?

DOH


RogerB (Colorado)
Posts: 5,067
Posted:
Quote:
Posted By JohnB26 on 04/06/2014 3:03 PM
Posted By MM5 on 04/06/2014 9:52 AM
Thank you for the info... We plan to do so as soon as we finish with the forensic audit. By then we have lots of the above mentioned issues to organize by problem & date. Has anyway heard of HOA's taking MC to court & winning?


Assuming the Treasurer signed the checks the audit may put the blame back with the BOD.

If the Treasurer did not sign the checks, again the blame would be with the BOD (according to most bylaws).

Why on earth would you turn over your funds to a third party ?

Would you do that with your personal funds ?

DOH



MM, What is the rest of the story? Unless the Board can clearly prove theft, fraud, or intensional wrong doing I suggest forgetting about any legal action. Your Board could be placing all members at risk of paying legal and court costs for both parties. Is it worth that risk?
MM5 (California)
Posts: 13
Posted:
John B26: we never turned over our funds to a 3rd party! We sign all checks, the previous mc stated funds were items approved by board. Then 9-11 months later placed same items approved by board on minutes for example liens & intent to liens. Both HOA & homeowners were charged for these items. We were also charged for late fees that are in our contract to pay $3.00 of the late fee to mc. Then with out boar approval precious mc removed MANY late fees & not just (1) courtesy for the year but all & in some cases a whole years worth. With that alone they made money off the late fees & by removing them the HOA lost out. Then with out board approval they put intent to liens on properties. Also properties that had intent to liens already in place they removed all late fees for properties who hadn't paid dues for over a year, removed the lien on property due to sale & never collected past dues from the sale of property!

CarolR11 (Colorado)
Posts: 2,563
Posted:
MM5, in all honesty, it seems that there is a lot of confusion on your board and I'm not so sure it's all due to the previous MC. with 560 units (condos? detached homes?), you're a very large HOA. We're only 211 high rise residential condos + some commercial condos at street level and require an onsite PM + Asst. Mgr.

We directors would never ask to see the email exchanges between the PM & Owners. That isn't called "hands on," it's called micromanagement and will make any PM crazy. Does your PM manage other staff? Landscapers? Engineers? Custodians?

Do you have an HOA attorney?

I'm still confused about the "minutes." they should be taken at every Board meeting. Items aren't added to them months later. Please explain. Btw, a competent PM should certainly be able to take the minutes then give them to directors to approve at the next meeting.

I feel like I'm missing something . . .
MM5 (California)
Posts: 13
Posted:
Yes we have an HOA attorney & waiting on her to return from vacation to discuss this matter! The main reason for us wanting email exchanges from owners & previous mc is because MANY times owner email previous mc with no response & at board meetings the board is under the impression the owner never replied about the hearing & is a no call,email or even show & at that point we place a fine on the account. It has happened more than a handful of times that the owner did in fact email proof of rental agreement, or let the mc know via email they weren't able to attend the hearing. They would also ask for board members to please contact them. By the time we the board find this out the owner I very upset & has every right to be. When we ask previous mc about this they are clueless & we then provide the emails from the owners to the previous mc. We ask for it to be placed on agenda to have fines removed due to mc error again. After we approve the removal of fines the previous mc still doesn't do so.

Trust me the board has NO confusion at all as every email that any board member sends out will have cc to all board members as an FYI. As a board member hearing nothing but complaints from homeowners about previous mc not getting back to them. I wanted to make sure it wasn't just the complainers who complain about everything. I also wanted back up proof to show the owner of the previous mc. I also feel it's my duty to make sure homeowners in our community are treated fairly. With all that being said it's not micromanagement rather making sure things are getting done! We are paying a mc to do a job & clearly they were doing a half fast job!
CarolR11 (Colorado)
Posts: 2,563
Posted:
I hope that your new PM will place all of the correspondence between her/him & owners concerning calls to hearing, responses by owners, etc. in your Board packets that you directors get a few or several days before your meetings. Ditto accounts that are delinquent.
JanetB2 (Colorado)
Posts: 4,219
Posted:
Quote:
Posted By MM5 on 04/06/2014 8:54 AM
Thank you for all the fees back, however based on the info I provided are we able to take the previous MC to court & do we have a case?

MM5 ... Same as other who responded above that is a question to ask an attorney.

However, my question would be if you take the previous MC to court what are you hoping to achieve or monetarily gain?

Then the next question would be how much is the HOA willing to absorb in a possible loss with regards to a Court battle? After all you do understand that most major court battles can cost anywhere from around $20,000 to more than $100,000 for many major issues. The only amount you have previously mentioned was $2,200 which is potentially peanuts compared to the cost of a full blown legal battle. And the cost would be greatly dependent upon the issue of whether the HOA wins or loses the battle.

Is your Board willing to spend $20,000 or more to gain little retribution?

You need to use great wisdom when choosing your legal battles ...
MM5 (California)
Posts: 13
Posted:
Thank you for your comment. $2,200.00 is about 1 month worth of what we found. Monetarily gain yes for what was what we feel embezzeled. Also we want any other board members looking to change mc to see what they did wrong & decide not to use them! We are very aware of the length of time along with cost for court cases. It's also principal and mc like this shouldn't be in business. Unless someone does something they will continue to be a disservice to all comminities they handle. Even at the very least to have a judgement against the previous mc would prove my pointe to the clearly clueless mc owner.
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Quote:
Posted By MM5 on 04/07/2014 2:04 AM
It's also principal and mc like this shouldn't be in business. Unless someone does something they will continue to be a disservice to all comminities they handle. Even at the very least to have a judgement against the previous mc would prove my pointe to the clearly clueless mc owner.


Dragging your HOA into a lawsuit to prove a point or prove this mgmt company shouldn't be in business is not what "grown ups" do. Your angry, I get it, but as a board member your running a business and need to make decisions accordingly.

If the mgmt company gets a bad rep, they can simply open up under a new name. Doesnt matter how bad they are.
MM5 (California)
Posts: 13
Posted:
Yes I know you have a very good point.
RichardP13 (California)
Posts: 1,767
Posted:
MM5

You should seek the opinion of your present MC instead of this forum as they would have all the documents or the lack thereof of whether there was always wrong doing. They in turn could refer the matter to your legal counsel for advice.

If you choose to follow through with legal proceedings, you will be to have all the documents, especially properly approved and signed minutes showing the previous MC was negligent. Embezzlement is a serious charge, you better have all your ducks properly lined up. Making a point with the association money may not be the most prudent thing to do as it could come back and bite you in the wallet.

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