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ErikaB2 (Florida)
Posts: 36
Posted:
I have to say that I really can't take it anymore. I found out that the management company is taking more money than they should from our accounts and it untraceable without the homeowner's accounts (which I got access to and how I found out). There are many other issues with the manager and no one on the board seems to care. There are two board members that swear the manager is perfect and I suspect that one of them is getting kickbacks funded by the overcharges they charge us.

I feel that if I bring up the extra charges, that the management company will probably find excuses for it and maybe refund us and then the board members will be content to keep the company. Although, I still have to bring it up.

I can't take this manager anymore! This person tries to fight me with everything and then I am the bad one. This person is very manipulative.

I just want to quit and sell my house. It doesn't seem worth it anymore. No one else seems to care. No homeowners want to be on the board.

At the same time, I feel guilty for letting it go. But what can I do?
PaulH22 (Connecticut)
Posts: 6
Posted:
Document everything. Build your case and when it is indisputable, have the board members replaced according to the procedure laid out in your governing instruments and have the manager indicted for embezzlement.
MikeS1
Posts: 521
Posted:
Certainly you all have an auditor file an annual report, don't you?
ErikaB2 (Florida)
Posts: 36
Posted:
Paul: I have the documents to show the overcharge by the management company; but I don't think they paid the kickbacks out of the HOA account. I am sure if they did to it, it was cash. How can I get rid of a management company when they are paying off 1 or 2 other members who defend everything the management company does? If I bring the documents, the management company will say it was a mistake, pay us back, the paid off members will say "see it was just a simple mistake", the company stays and will try it again later when my term ends.

Mike: We don't have an audit because every year that I suggested it, the manager said that it was too expensive and not needed and the board agreed with the manager.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Simply put the management position up for bid every year. Set up a 3 bid system and ONLY 1 year contracts. The existing contractor may continue to bid each year to keep their jobs. The other 2 good bids is their competition to be voted on. This type of system including they must be Licensed/insured is the best option. Anyone can submit a contractor for consideration. The reason to accept or reject is part of the process of choosing.

I did this in our HOA. It worked out great as it made us look over the contract every year to see what we should or should not add/remove. We were not stuck for multiple years with a bad contractor. Plus the competition kept the contractor realizing they were in our company for business NOT pleasure.

Former HOA President
FrankS10 (Kansas)
Posts: 276
Posted:
Erika,

First, I feel for you!

Second, I would not make allegations of possible kick backs on a public forum unless you had more than a "gut" feel. I do not doubt things like this happen, but it can be difficult to prove. It may also be an honest mistake that will get corrected since it has been brought to the attention of the other BOD members.

I think you have received good advice here about documenting everything. If this was in my county I would call the DA and ask for advice on how to proceed. But, I would first make sure everyone knew of my concerns, not just the Board but make sure you express your concerns in the minutes which are hopefully shared with the members?

And don't quit. If there is some dishonesty taking place, they want you to quit. Fight the good fight, prayer sent!
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Second, I would not make allegations of possible kick backs on a public forum unless you had more than a "gut" feel. I do not doubt things like this happen, but it can be difficult to prove. It may also be an honest mistake that will get corrected since it has been brought to the attention of the other BOD members.

This is sound advice. Do not make accusations unless you can prove them.

GnomeX (Washington)
Posts: 253
Posted:
Quote:
Posted By FrankS10 on 10/16/2013 2:56 PM

And don't quit. If there is some dishonesty taking place, they want you to quit. Fight the good fight, prayer sent!

This right here is KEY! Do NOT quit! That is exactly what these types want. I've been volunteering for my HOA for 3 years (2 years on the Board 1 year off) and dealing with fruitcakes, dimwits, and some the most shady, deceitful, and corrupt characters I have ever met in my life.

They all play the same or similar games. One of which is to deliberately try and drive you crazy so you do quit. Maybe I am just stubborn but I absolutely refuse to quit.

Also word of advice. Be careful with allegations. Make sure you can 100% prove them before going public with them. Often it is better to just present the bare facts to the members (without any of your own commentary) and let them draw their own conclusions.
ErikaB2 (Florida)
Posts: 36
Posted:
Thanks for all the advice. I have seen success stories here about ruffing it out. I have been at it for 2 years now and it is just getting harder. I just feel like who in their right mind would want to live like this. Why can't we just move to a place with no HOA. But then I feel bad for those who have no choice and there is nothing I can do about it.

I am not normally a quitter. I do fight the good fight. But I feel like they have been doing this for so long at many communities and have a process to get away with it that nothing I do is going to change it. I am just one person. They are a huge corporation doing this for over decades and getting away with it.

Over the years, I have asked for audits and bids from other management companies and it has always been turned down by the manager and presidents. The excuse is "too expense" or "too much trouble".

I just hope when I present these financial records something finally changes. If it doesn't, I don't know what else to do.

Also, I have not made my "kickback" speculations public beyond this forum. And I don't plan to because I also suspect the way they have been getting away with doing what they do is by threatening to sue for slander/libel. So, I know to be careful how I present things. A great piece of advice that I hope anyone else who finds this thread takes to heart as well. I guess it is good that this forum makes sure we don't mention company or board member names.
GlenL (Ohio)
Posts: 5,491
Posted:
Quote:
Posted By ErikaB2 on 10/16/2013 1:10 PM
Mike: We don't have an audit because every year that I suggested it, the manager said that it was too expensive and not needed and the board agreed with the manager.

But what do your CC&R's require? Ours for instance requires an annual audit. You didn't specify the type of HOA you are in or it's size but this is what the FL statute says about audits: (If you are in a COA you need 718 instead of 720)
720.303 Association powers and duties; meetings of board; official records; budgets; financial reporting; association funds; recalls.—

(7) FINANCIAL REPORTING.—Within 90 days after the end of the fiscal year, or annually on the date provided in the bylaws, the association shall prepare and complete, or contract with a third party for the preparation and completion of, a financial report for the preceding fiscal year. Within 21 days after the final financial report is completed by the association or received from the third party, but not later than 120 days after the end of the fiscal year or other date as provided in the bylaws, the association shall, within the time limits set forth in subsection (5), provide each member with a copy of the annual financial report or a written notice that a copy of the financial report is available upon request at no charge to the member. Financial reports shall be prepared as follows:
(a) An association that meets the criteria of this paragraph shall prepare or cause to be prepared a complete set of financial statements in accordance with generally accepted accounting principles as adopted by the Board of Accountancy. The financial statements shall be based upon the association’s total annual revenues, as follows:
1. An association with total annual revenues of $150,000 or more, but less than $300,000, shall prepare compiled financial statements.
2. An association with total annual revenues of at least $300,000, but less than $500,000, shall prepare reviewed financial statements.
3. An association with total annual revenues of $500,000 or more shall prepare audited financial statements.
(b)1. An association with total annual revenues of less than $150,000 shall prepare a report of cash receipts and expenditures.
2. An association in a community of fewer than 50 parcels, regardless of the association’s annual revenues, may prepare a report of cash receipts and expenditures in lieu of financial statements required by paragraph (a) unless the governing documents provide otherwise.
3. A report of cash receipts and disbursement must disclose the amount of receipts by accounts and receipt classifications and the amount of expenses by accounts and expense classifications, including, but not limited to, the following, as applicable: costs for security, professional, and management fees and expenses; taxes; costs for recreation facilities; expenses for refuse collection and utility services; expenses for lawn care; costs for building maintenance and repair; insurance costs; administration and salary expenses; and reserves if maintained by the association.
(c) If 20 percent of the parcel owners petition the board for a level of financial reporting higher than that required by this section, the association shall duly notice and hold a meeting of members within 30 days of receipt of the petition for the purpose of voting on raising the level of reporting for that fiscal year. Upon approval of a majority of the total voting interests of the parcel owners, the association shall prepare or cause to be prepared, shall amend the budget or adopt a special assessment to pay for the financial report regardless of any provision to the contrary in the governing documents, and shall provide within 90 days of the meeting or the end of the fiscal year, whichever occurs later:
1. Compiled, reviewed, or audited financial statements, if the association is otherwise required to prepare a report of cash receipts and expenditures;
2. Reviewed or audited financial statements, if the association is otherwise required to prepare compiled financial statements; or
3. Audited financial statements if the association is otherwise required to prepare reviewed financial statements.
(d) If approved by a majority of the voting interests present at a properly called meeting of the association, an association may prepare or cause to be prepared:
1. A report of cash receipts and expenditures in lieu of a compiled, reviewed, or audited financial statement;
2. A report of cash receipts and expenditures or a compiled financial statement in lieu of a reviewed or audited financial statement; or
3. A report of cash receipts and expenditures, a compiled financial statement, or a reviewed financial statement in lieu of an audited financial statement.

Studies show that 5 out of 4 people have problems with fractions
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Glen

Stop bringing rules, regulations, laws, etc. into the conversation. Let us just go with the accusations that someone is swindling us. Swindling is like if it bleeds, it leads. Much more interesting.

ErikaB2 (Florida)
Posts: 36
Posted:
Glen: The laws is actually another excuse the manager has used. Since we are under $300,000 we are not required to have a review or audit, just statements. Therefore, we do the basics, we have a CPA that just files the annual taxes and provides a annual financial statement. No reviews or audits of any kind.
KellyM3 (North Carolina)
Posts: 2,239
Posted:
If your board opposes a third-party audit of the property manager's handling of your community account, something is wrong with the thought process. It's not what the law prescribes in this case, it's good business sense NOT to trust wholly a third-party with a community's literal checkbook. I recommend refocusing my emotions, though. No HOA stuff is worth a case of temporary insanity. Step back...the sun will still rise. Believe me.
JeanneK3 (Maryland)
Posts: 562
Posted:
Insist that the Management company give the board read-only access to the operating account along with photocopies of every check they write. If they don't want to do it, they are probably stealing from you.
Jeanne
TimB4 (Tennessee)
Posts: 21,059
Posted:
Erika,

You may want to volunteer to be treasurer. As treasurer, you will have easier access to all the financials and can perform your own internal audit.

Additionally, you can take control of the checkbook and write checks yourself vs. letting the MC write the checks.
SuzanneL (Florida)
Posts: 32
Posted:
I say go with your instincts and move. I've made that decision. I'm tired of bullies and thugs ruining what was once a nice community. Decent people are embarrassed to even have guests visit because it looks so terrible in the community. Any time we get a few decent board members they try to recall them or they get intimidated with vandalism and threats of violence to quit. Most of the problems are because of the incompetent and corrupt property manager who has run things for 25 years. We've been going downhill since the 1990s. We've also had embezzlement by directors and we'll never know how much we've lost because of the management company. Some directors are just ignorant, but most loudmouths who don't care about doing things ethically, according to the statutes, or our covenants. Since it's Florida the only way to achieve anything is to bring a civil suit and I have better things to spend my money on. I and others have tried to help the board, but it's like Sisyphus. The decent people have died out or moved. The police wouldn't even arrest anyone when the security guard and president were attacked with a crowbar. As soon as I turn 59.5 and can access my retirement savings I will buy another home and rent this one out.
AnnH5 (Florida)
Posts: 304
Posted:
I think your answer may be at the end of Glen's reference to Florida law. The membership has the ability to vote for a higher level of accounting. If you have serious concerns, you could request a vote of the membership along with an explanation that based on the accounting errors of the CM, there is a need to ensure the members are not losing their funding. Of course that may also invite a request of the membership to get a new CM.
ErikaB2 (Florida)
Posts: 36
Posted:
Thank you everyone for your feedback.

I have gathered all the documents proving we have been "overcharged" by the management company.

My goal would be to have the management company replaced. I already collected bids from three other CAMs ready to pass out to the board.

How can I present this all to the board at the next meeting?
What questions can I ask of the manager regarding the accounting documents to get the audience/board to come to the conclusion that we need a new management company?

Thanks for all your help.

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