Quote:
Posted By TimB4 on 10/15/2013 6:42 AM
Gnome,
I had hoped that you would have focused in on my other point rather than the point of a forgiven debt.
That point was:
Based on the fact that this individual is getting some to listen to him, there appears to still be some sort of perception that the errors still exist. I would suggest a campaign to minimize this perception. Perhaps an article telling what was found, how it was corrected and an invitation for anyone who desires, to review their personal account.
Tim we did this last year when we sent out corrected statements. We sent out a newsletter explaining the types of errors we found. We also had a presentation on this matter at last year's annual meeting. We also did invite people to come in if they felt there were still errors on their account. However very few people did as MOST of the corrections resulted in a credit on their account. Most of the accounting errors we found resulted in overcharges and thus most people with a correction got a credit and were happy. BTW I always thought it was suspicious about the arithmetic errors which almost always resulted in an overcharge. But there were other types of overcharges too.
The accounts were handled on
handwritten account cards. One card per property owner with a charge column, payment/credit column, and a running balance column.
The types of errors found and explained to the community were:
1. Math errors in the running balance (As mentioned most resulted in overcharges. The worst single example was a $10 late fee resulting in a $1000 increase in the running balance. Roughly 15% of the community had running balance math errors. Most were not as bad a the $1,000 case. Generally like $5ish to $200ish.)
2. Combined lots overcharged for a 3 year period (Combined lot rate is supposed to be 125% of the single lot rate but was calculated at 125.73%)
3. Eligible "Early Pay Discounts" not applied to all owners equally.
4. A few people made payments that were never credited to their account.3
For #3 just some background. Dues are billed bi-annually (1st half due Jan, 2nd half due July). For around 10 years, all prior Boards had a policy that if an owner paid the entire balance early at the beginning of the year, they were given a $10 discount off their annual dues. However year over year, this was not applied to every single owner that paid early. Some got it, others didn't. So any owner we found that should have gotten an early pay discount from prior years, they were given those credits last year.
For #4, this is what initially led my wife and I wanting to go over every single account and discovering #1-#3 on so many accounts. When my wife was appointed, one couple continuously complained that they made payments that were cashed by our association but NEVER credited to their account. So she told them bring their bank statements as proof. Sure enough they were telling the truth. So looking at one account, next you look at another and notice other discrepancies. On just a small sample, we noticed problems. So this was enough to get us rolling. So we decided to look at ALL accounts resulting in discovering everything mentioned in #1-#3. Also for #4 we knew there were likely more of these and in the newsletter we sent out, we asked people if they felt this happened to them then come in with their bank statements so we could verify and make a correction if needed.
When we started going over all accounts, we got A LOT of push-back on trying to do this. From the bookkeeper herself and prior Board members making a stink at Board meetings. Also the guy that is the subject of this thread was on the Board at the time and also tried to stop us from looking but he was out voted. As I mentioned earlier, he resigned in 2011. We were accused of going on a witch-hunt. We were accused of slandering the book-keeper. On and on. We kept it as professional as possible and just stuck to the facts.
But you are right. Since this was all explained last year, and this guy is making a stink, we may need another newsletter reminder.