PatriciaH4 (Texas)
Posts: 42
Posts: 42
Posted:
I am curious as to how others typically handle this sort of complaint.
I manage a 721 single-home community in Texas. I have always found barking dog complaints to be a difficult deed restriction to enforce as oftentimes, it comes down to a he said-she said situation.
Because the deed restrictions state that excessive barking is not allowed, people often call the HOA as a first measure rather than speaking directly with their neighbors about the problem (deed restrictions do specify that "...no owner shall allow any pets to become a nuisance by virtue of noise, odor, dangerous proclivities, excessive pet debris or unreasonable number of animals. ....It is the ownerβs responsibility to keep the lot clean and free of pet debris and to keep pets from making noise which disturbs neighbors.").
As property manager, it is my duty to follow up on such complaints, and I am more than happy to do so with a deed restriction violation letter. Unfortunately, it seems that many times, the recipient of the letter will contact me afterwards to say the animal isn't left out for any length of time, they are cognizant of the barking and bring it in immediately, it must be another neighbor's dog, etc. - in other words, deny that it is an issue.
Since it isn't something that is easily visible like an overgrown yard or a broken garage door, and is somewhat subjective (what constitutes a nuisance? a dog barking for 5 minutes, or five hours?), I was curious as to how others handle this complaint when both parties continue to bring the problem to the HOA without discussing the matter between themselves.
Is there a certain point where the HOA declares that the neighbors need to actually discuss the matter between themselves before the HOA proceeds any further? The complainant has not spoken with the owner of the dog (although the owner has requested they knock on their door when the dog is barking) and I did suggest that might also be helpful as many will ignore letters from the HOA and a word from a neighbor may well have more impact.
I would prefer to hear the barking myself (although I was given a recording of it) and requested that I be contacted when the dog was barking so I could go and get a first-hand account of it. However, by the time contact was made, the animal had either been brought in or wore itself out.
In any case, I wondered if other HOAs have guidelines in place for this particular issue, or just play it by ear and hope that a letter or two from the HOA will do the trick?
I manage a 721 single-home community in Texas. I have always found barking dog complaints to be a difficult deed restriction to enforce as oftentimes, it comes down to a he said-she said situation.
Because the deed restrictions state that excessive barking is not allowed, people often call the HOA as a first measure rather than speaking directly with their neighbors about the problem (deed restrictions do specify that "...no owner shall allow any pets to become a nuisance by virtue of noise, odor, dangerous proclivities, excessive pet debris or unreasonable number of animals. ....It is the ownerβs responsibility to keep the lot clean and free of pet debris and to keep pets from making noise which disturbs neighbors.").
As property manager, it is my duty to follow up on such complaints, and I am more than happy to do so with a deed restriction violation letter. Unfortunately, it seems that many times, the recipient of the letter will contact me afterwards to say the animal isn't left out for any length of time, they are cognizant of the barking and bring it in immediately, it must be another neighbor's dog, etc. - in other words, deny that it is an issue.
Since it isn't something that is easily visible like an overgrown yard or a broken garage door, and is somewhat subjective (what constitutes a nuisance? a dog barking for 5 minutes, or five hours?), I was curious as to how others handle this complaint when both parties continue to bring the problem to the HOA without discussing the matter between themselves.
Is there a certain point where the HOA declares that the neighbors need to actually discuss the matter between themselves before the HOA proceeds any further? The complainant has not spoken with the owner of the dog (although the owner has requested they knock on their door when the dog is barking) and I did suggest that might also be helpful as many will ignore letters from the HOA and a word from a neighbor may well have more impact.
I would prefer to hear the barking myself (although I was given a recording of it) and requested that I be contacted when the dog was barking so I could go and get a first-hand account of it. However, by the time contact was made, the animal had either been brought in or wore itself out.
In any case, I wondered if other HOAs have guidelines in place for this particular issue, or just play it by ear and hope that a letter or two from the HOA will do the trick?