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NancyM2 (California)
Posts: 249
Posted:
Someone started a thread asking about monthly dues, even though it's like compairing "apples and oranges" I found it very interesting. I realize condo's would run a lot more than single family homes. I would like to throw out the same question out about Mgmt Co fee's (my information below)
575 single family homes (Orange County, Calif)
80 acres of green belt (grounds keepers are hired)
No other amenities
Mgmt Co takes care of finances and billing the homeowners.
Mgmt Co holds twelve meetings a year. (one each month)
Mgmt Co has two "drive through's" a month (used to be four)
Mgmt Co takes care of letters to owners.
Ombudsman takes care of any complaint's from owners.

Mgmt Co charges 10,048.00 plus extras per month

Thank You in advance for any response

NancyM2
JamesC (Maryland)
Posts: 282
Posted:
Nancy:
Hope this is a misprint: (quote) "Mgmt Co holds twelve meetings a year." (one each month)

Where is your Board of Directors????????????????? Our board holds, and controls all meetings of the community.
I would prefer at times for the MC representative not to even attend our board meetings because it makes the meetings more congenial. But, in your case for them to hold the meetings, (your words) I probably would not attend.
Not very generous of them to tour your community, so few times.
For a community so large you don't pay much for services.
Our community (not much on benefits)is much smaller and pays twice as much to our MC.

Jim
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Are you in a condo or a single family home? There is a difference. With a condo, you most likely are run by a management company. That would explain the costs. However, if your a HOA (single family homes) then you should have a board of directors made up of homeowners. The MC would then be a HIRED contractor hired by the HOA to do these duties described.
A HOA situation you could "change out" the MC if it's too expensive or not doing a good job. A majority vote of homeowners or board can remove them. A condo situation, you may not be able to change MC's so easily. A majority of condo holders may be able to vote out the MC but you will still have to be controlled by a MC. A HOA, the members (homeonwer's) are in charge and tell the MC what to do. (for the most part).

Former HOA President
NancyM2 (California)
Posts: 249
Posted:
James: Perhaps I was not too clear. The Mgmt Co. hosts the board meetings. All five of our BOD are expected to be present. They have to hold the meetings at a seperate public place, as the Mgmt Co. does not have room at their offices. This is an extra cost for us. We are all single family homes, so the Mgmt Co is a hired contractor. Before we moved to our new Mgmt Co, our Mgmt Co charges were 4,000 a month plus extras. Are you a Condo complex? If you are I would think Mgmt costs would be more, as they would have so much more for them to take care of. In our case each owner takes care of any painting, Insurance, etc. on their own homes.

NancyM2
GlenL (Ohio)
Posts: 5,491
Posted:
Posted By MelissaP1 on 03/09/2007 4:05 PM

Are you in a condo or a single family home? There is a difference. With a condo, you most likely are run by a management company. That would explain the costs. However, if your a HOA (single family homes) then you should have a board of directors made up of homeowners. The MC would then be a HIRED contractor hired by the HOA to do these duties described.
A HOA situation you could "change out" the MC if it's too expensive or not doing a good job. A majority vote of homeowners or board can remove them. A condo situation, you may not be able to change MC's so easily. A majority of condo holders may be able to vote out the MC but you will still have to be controlled by a MC. A HOA, the members (homeonwer's) are in charge and tell the MC what to do. (for the most part).


Melissa any association, condo or otherwise that allows itself to be "run" by the MC is in deep doo doo; our condo association is run just like an association of free standing dwellings. Our five member BOD runs things through the MC who is a contractor just like the landscaper and can be dismissed with 30 days notice (on either side). And while we have a MC there are many condo associations who are indeed self-managed.

Studies show that 5 out of 4 people have problems with fractions
JamesC (Maryland)
Posts: 282
Posted:
Nancy;
We are private homes. Our board of nine directors are in complete charge of the community affairs. We can hire and fire any MC if they are not carrying out thier functions as specified in their contract. They are contracted to provide a service to your community, "NOT CONTROL IT". Our MC attends our board meetings just long enough to give the financial reports, answer any questions concerning violations of our rules/regulations and are welcome to leave. Your Board of Directors "MUST" be in complete charge at ALL times.

Jim
NancyM2 (California)
Posts: 249
Posted:
James C.
I'm surprised to hear you pay more than 10K a month for a MC if you are single family homes. What do they do for you to warrent more than 10K a month.
Our Mang Co, isn't the one controling the board, it seems our "in house" attorney does a good job of that. Along with a paid Ombudsman/homeowner that seem to have control.

NancyM2
NancyM2 (California)
Posts: 249
Posted:
Melissa: we are single family homes.
Nancy
SidneyP (Florida)
Posts: 302
Posted:
Our old MC (hired by the developer) was charging us $6,699 a month. We did pay our postage and paper supplies and filing fee of $61.25 in addition. We have 77 TH ($7.00 per unit) They were handling all financials, violations, contracts, taxes and two (2) inspections a month. The Board (President and her friends) was not satisfied with the way they were handling things so decided to look for a new MC.

There were 3 bids acquired. One was way to expensive, one was $2,000. cheaper but had a mark from the BBB. They had been in business over 30 years. I had called four (4) other HOA's and they all gave good marks. The President had proposed the last one, who she said was the same as the old MC so the cost would be the same. They were in business two (2) years. She played up the BBB thing and highly recomended her bid, so the few HO's that were at the meeting went with her choice of MC. On Jan. the 31st we had a Board budget review meeting. The line item under our new MC came out to $8,699. It has:
1)Management fee................ ($6,699.)
2)Legal/Administrative Fees..... ($1,000.)
3)Fees/Taxes/License........... ($500.)
4)Accounting.................... ($500.)

It appears to me that this MC is charging us nearly $2,000. extra for doing the same things the other MC included in their fee. Am I looking at this wrong?

(By the way the cheaper MC, didn't even know about the complaint on the BBB until I told them and it was taken care of right away)I would think after 30 + years in business, there is expected to be a few complaints.

DavidS3 (Maryland)
Posts: 37
Posted:
Nancy

We have a 500 single home community with a Clubhouse and an indoor pool. Our Builder/Developer hired a Management Company to do essentially the same functions you describe above. We only have six Board meeting per year but our assigned Property Manager (PM) was also expected to attend a dozen or so committee meetings. We spent about $70K per year for these services and extras such as postage and copying. Our assigned PM was not dedicated and was budgeted for only 11 hours per week. We were not happy with the services.

As our Builder/developer started to move out and residents took over our Transition Committee studied management options and came to the conclusion that we would receive best value from a dedicated, full-time, on-site, General Manager. We on the Board accepted the recommendation and appointed another Committee to implement it. We hired a GM last September and we think it was the best move we could have made.

We retained the Management Company for payroll and financial services including assessment collection at a cost of $30,600/year. The GM's salary and benefits are just over $50,000/year. Administrative support has been handled by already existing clubhouse staff.

I'll refrain from providing the long list of cost savings and performance improvements that we have realized since our GM came on board but they are substantial.

It does appear that your Management Company costs are on the high side but I should point out that we reside in a rural area where costs are generally lower.

DavidS
SidneyP (Florida)
Posts: 302
Posted:
Sorry folks, I meant $6,999. a year...."Our old MC (hired by the developer) was charging us $6,699 a month."
PatrickH (California)
Posts: 204
Posted:
Nancy,

Wow, $ 120,000 plus extras per year to manage a 575 SFR association with no amenities? Heck, I live in Orange County and I'd manage it for you full time at that price!

It sounds like the biggest amount of work for the PM is the billing and record keeping of the the 575 members. If your dues aren't too high and you bill every month, maybe switch them to every three months to cut down on the amount of paperwork and time needed. That alone could save you a lot of money in management fees.

NancyM2 (California)
Posts: 249
Posted:
Dear David: Thank you for your input. You mentioned a GM ~ we have something simular to that as well. Our Board has hired a Ombudsman/homeowner that takes care of any homeowners complaints, once the MC informs him of them. And oversee's our grounds keepers. He is a Ombudsman/homeowner with a salary of 82K + a year. Plus we have the Mgmt Co.s costs of over 100K a year plus extras (postage and copying) that usually run's about a thousand a month. This homeowner/Ombudsman takes care of most of our Mgmt Co's field work. They have cut down the walk throughs from four times a month to two (drive throughs)to save Mgmt costs.
Our previous Mgmt Co was charging 4K a month, plus extras that ran between 2 and 3K each month, they included a Ombudsman at no extra costs to us. as well as a meeting place included in their contract.
This Ombudsman/homeowner sits in on all the Executive sessions so he is the same as a GM.
We switched Mgmt Co's several years ago as our in-house attorney and board Pres was not happy with the present Mgmt Co (no reason ever given for switching) however the homeowners were happy, as well as I was very pleased with their perforance (I was the HOA treasurer at that time) This new Mgmt Co happens to be friends of our in-house attorney, and I don't believe their was any other Mgmt co's bidding on the contract when it was lent.

DavidS3 (Maryland)
Posts: 37
Posted:
Nancy

PatrickH said it correctly. Wow!

If I understand correctly you have no amenities (clubhouse, pool, etc) and your only major expense is common grounds maintenance. Do you also maintain the residents property? To oversee this service, collect assessments, handle complaints, drive around the property a couple of times a month, set-up a dozen meetings and take care of legal issues which now amount to two lawsuits you now pay:

Management Company Fee: $120,000
Management Company Extras: $ 12,000
In-house Attorney: $160,000
Omsbudsman/GM: $ 82,000

Total $374,000 or $787/resident/year.

By comparison, with a $1,082,000 budget, over 20 contractors providing various maintenance services, coordination with a larger association of which we are a part and County oficials, almost daily inspections of the property, and scheduling of a wide range of resident activities and events our costs are roughly:

Management Company Fee: $ 30,600
GM Compensation: $ 52,000
Life Style Director: $ 46,000
General Handyman (part-time) $ 20,000
Other part time admin staff $ 20,000
Legal $ 2,400
Independent Auditor $ 5,000

Total $175,400 or $348/resident/year

At the risk of being criticized for jumping to conclusions Nancy, I believe that your Management Company are seriously ripping you off and others on your Board are cooperating.

Dave
ShariJ (Arizona)
Posts: 7
Posted:
We're paying $985 a month. Cheap compared to a lot of you out there!!

Shari
NancyM2 (California)
Posts: 249
Posted:
Dave ~ Where do you live, and are their any houses for sale there ? I'm moving to your area. Better yet ~ do you have any board members that can be transplanted to our area. even though we have a lousey board some of our homes have Ocean view's (any board takers)

Nanc

P.S. These people will continue to get rich, and get by with what has been going on until they raise the dues. That won't be to far away as I have been watching the financial's and their spending it pretty darn fast. Right now our dues are $150.00 a month.
JM2 (Oregon)
Posts: 439
Posted:
Hi Nancy:

I formerly managed a 571 home PUD in Oregon; I believe the management fees were under $2000 per month. We did one yearly billing, two site visits per month. The assessment was about $170 per year.

There was a group of "cottage homes" within the community that had front-yard landscaping & irrigation; this was an extra service that had a separate contract with the HOA & Management company. That assessment was billed separately to those homes.

The contract was set up so that the management company didn't attend board meetings unless requested/paid for by the HOA. Extras charged beyond the contract included:
Annual meeting - Manager at $125/hr
Violation letters: 6 included per month in contract, $25 per letter after that.
copies at 15 cents each
envelopes at 11 cents each
postage at cost
other items as well that I don't remember.

The main vendor service was the landscaping company. They mowed common areas 39x/yr, handled irrigation, etc. and string-trimmed the wetland area 4x/yr.

Have you considered checking out the availability of churches in your area for meeting space? This HOA held board and annual meetings at a local church nearby for free.

Everybody: why does anybody have a paid ombudsman for their HOA? That's something I'm not familiar with; I haven't heard of that in Oregon; is that a state requirement? And if so, wouldn't it be on a time + mileage basis rather than a standard contract?

J. Patrick Moore, CMCA
NancyL1 (Florida)
Posts: 7
Posted:
Intersting thread! We hired an MC a couple of years ago and their fees have gone up and up. Our dues were originally $150 per year and now they are up to $400. Our annual budget is upwards of $50,000 for a community of 187 homes. We have no ameneties other than a pool. The landscaping ranges from terible to non-existent. I have been trying to find a way to get rid of the MC but not all of the Board members are in agreement. Has anyone else gotten rid of their MC and what were the benefits/detriments of doing so?
GlenL (Ohio)
Posts: 5,491
Posted:
Nancy there have been lots of posts on changing MC's (use the search box to find them) we did it two years ago and the process is relatively painless. Start by contacting HOA's in your area and find out who they use and if they satisfied with the work being provided.

Studies show that 5 out of 4 people have problems with fractions
KisK (California)
Posts: 1
Posted:
I too have some concerns regarding the issues of fees and payroll. I live in an HOA with 3370 lots. We have some ammenities and pool usage from May 25 thru Sept 4. Overall, the facilities is utilized by about 250 per week (pool use not included) with the majority of this usage at Friday night's Happy Hour. So with all this passive activity by members and no real services being provided, the payroll averages close to 70% of the gross operating income. Is this normal? Do other HOA's also spend 70% of their annual association dues to pay for employees to collect the money, and to tend bar on Friday nites? Ok---so I am being a bit sarcastic and maybe the employees do a bit more---but still---is it typical to have close to 70% of Operating Income be spent on payroll?

I sure would appreciate your comments on the subject.

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