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StaceyP (Utah)
Posts: 15
Posted:
I am the president of a board in Utah. Each Spring we have one neighbor who always emails the board complaining about the sidewalk chalk art by the few kids in the community. And by chalk art I mean hopscotch out

She has gone so far as to complain that it is grafitti and we need to fine the parents of the kids. We checked with our local police department and they do not consider chalk drawings graffiti.
She claims that the chalk are devalues the homes and makes us look less like an upscale community (we are a nice looking community but far from 'upscale' - no security fence/gates, etc)

So, my question is how do we deal with this neighbor? She is the only person who has complained and she not only complains to us but yells at the children about it too.

Do you ban chalk art? Do you allow it but require that the parents wash down the art with in a certain time frame?

Any feed back would be appreciated!

thanks,

Stacey

TimB4 (Tennessee)
Posts: 21,059
Posted:
Stacey,

Often the governing documents are written so the Association has the authority to enforce the covenants but not the requirement to do so.
This is similar to a members authority to enforce.

Expecting that your governing documents are the same I would suggest the following:

Inform the member that the Board has looked into the issue but determined that the chalk drawing is not a violation of the governing documents and will not be taking action in this instance. However, as a member of the Association, if you disagree with this decision you have the following options available to you:

1) Petition the membership to call a special meeting for the specific purpose of recalling the board. Please follow the procedure outlined in (cite document and section).

2) Submit your name for candidate to the Board at the next election and, if elected, be part of the decision process in instances like this.

3) Exercise your right under Section x of the [document (typically the CC&Rs) and seek the advice of an attorney to seek a legal injunction against the neighbor for what you believe to be a violation of the governing documents. Please note, that all costs for exercising this option will be at your personal expense.

Hope this helps and, good for you for not going after children for being children.

Tim
MelissaP1 (Alabama)
Posts: 13,836
Posted:
To add onto Tim's advice, thisnwould have to be considered by the majority of owners if they will allow it or not. If not then a fine schedule needs to be created for it.

I just wanted to add that it is a falacy that a HOA holds any power over home values. They do NOT. The HOA keeps the property ATTRACTIVE to potential buyers. It is a SALES TOOL. Home VALUES are bases on reality and numbers. It is location, sale prices of homes sold/foreclosures in a few mile radius in 6 months, and size of homes. (2 bd 2 ba)

Everyone has a complainer. Just have to learn how to deal with them in certain ways.

Former HOA President
JohnB26 (South Carolina)
Posts: 1,569
Posted:
why not draw and quarter the offending children

and

sterilize/neuter the offending parents

or

request the complainant to "get an actual life"

was this question even for real?

if so

please let us know the location of the Nazi camp (for the drone strike)
JohnB26 (South Carolina)
Posts: 1,569
Posted:
seroiusly:

have the complainant put it in writing including reference to the CCR section being violated (other than 'nuisance' or 'annoyance'

? no section specifically banning ?

no more problem
JohnB26 (South Carolina)
Posts: 1,569
Posted:
MelissaP1
(Alabama);

your answer re: majority is EXACTLY what the founding fathers most feared when they set up the ....wait for it ..... wait:

The Constitutional REPUBLIC of the United States of America

as per T. Jefferson: "Gentlement, I give you the REPUBLIC ~ (I) pray that you may keep her."

A DEMOCRACY is merely mob rule with 'rules'.

A REPUBLIC is a highly modified REPRESENTATIONAL democracy with strict constitutional rules.

Marquis d'Queensbury anyone?

Or law and order including INALIENABLE rights.

KevinK7 (Florida)
Posts: 1,343
Posted:
If the sidewalks are owned by the local government, direct the annoying homeowner to them and let him be their problem.
LarryB13 (Arizona)
Posts: 4,099
Posted:
Stacey,

While Tim's advice is correct, I would do nothing to encourage the complainant to recall the board or run for the board. God only knows what kind of hell an owner like this would create if she had any control over her neighbors.

I would respond to her complaint with a simple statement that neither the HOA nor the local police find an issue worthy of their time but that she is free to seek injunctive relief against the children at her own expense.

StaceyP (Utah)
Posts: 15
Posted:
hahaha!! I love this reply!
StaceyP (Utah)
Posts: 15
Posted:
Quote:
Posted By StaceyP on 03/18/2013 12:56 PM
hahaha!! I love this reply!

JohnB -- this reply was meant for you on your post about neutering the parents
**********************************************

Sadly, this is a real complaint and it happens every year.

Currently she is the only person who has taken the time to complain, so I really do not want to open a can of worms by putting this to a vote of the homeowners. Until we get more complaints from others (which has never happened) I am not going to encourage any action on this.

I like the suggest of asking her to reference the violation in the CCRs. That might quiet her at least on this issue. She is a difficult neighbor complaining about everything (she even makes tiny "no pooping" signs and puts them next to dog droppings - no, I'm not making this up!)

Thanks for the feedback!

TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By LarryB13 on 03/18/2013 12:13 PM
Stacey,

While Tim's advice is correct, I would do nothing to encourage the complainant to recall the board or run for the board.

We have had an empty seat on the Board for a few years (not enough candidates willing to run).
I've had great success with complainers telling them that decisions are made by majority vote and that there is one vacant seat on the chair then asking if they would like to fill it.

Great Success = the complainer running as far away from being part of the solution.
StaceyP (Utah)
Posts: 15
Posted:
Quote:
Posted By TimB4 on 03/18/2013 1:38 PM
Posted By LarryB13 on 03/18/2013 12:13 PM
Stacey,

While Tim's advice is correct, I would do nothing to encourage the complainant to recall the board or run for the board.


We have had an empty seat on the Board for a few years (not enough candidates willing to run).
I've had great success with complainers telling them that decisions are made by majority vote and that there is one vacant seat on the chair then asking if they would like to fill it.

Great Success = the complainer running as far away from being part of the solution.

************************

Tim,
Normally I would agree with you to get the complainer on the board to help out.... but I think she would create more issues than fix them. We would be in a police state if we followed everything she has suggested to us over the years!
MelissaP1 (Alabama)
Posts: 13,836
Posted:
You have to get creative with people like this. I had one that I said would complain the sun was out. Complained about everything. So I exclusively addressed one of her issues. I went to the common area that was like a community park and put up a temporary fence. I then put dog repellent down with warning signs. It got people from using it as the dog poop area. Although I got complaints from the biggest offenders. I eventually took it all down. However, it got this lady on board with about everything after that.

So sometime take one of her complaints and go crazy with it. Resolve it publicly. Believe me it will change their demeanor a bit. Otherwise you may want to give her a notice that no signs are allowed except for "for sale/rent". Maybe giving her a taste of rule following.

Former HOA President
StaceyP (Utah)
Posts: 15
Posted:
Quote:
Posted By MelissaP1 on 03/18/2013 1:52 PM
You have to get creative with people like this. I had one that I said would complain the sun was out. Complained about everything. So I exclusively addressed one of her issues. I went to the common area that was like a community park and put up a temporary fence. I then put dog repellent down with warning signs. It got people from using it as the dog poop area. Although I got complaints from the biggest offenders. I eventually took it all down. However, it got this lady on board with about everything after that.

So sometime take one of her complaints and go crazy with it. Resolve it publicly. Believe me it will change their demeanor a bit. Otherwise you may want to give her a notice that no signs are allowed except for "for sale/rent". Maybe giving her a taste of rule following.

********************************************

We all have been working on addressing her concerns as best we can. She actually saw me in action the other night remind a homeowner that their dog needs to be on a leash, and I got a thanks for that and a "its nice to finally see someone doing something being done." As I remindeded her, things are being done she just doesnt always see it!

As for the sign issues, we have contemplated turning the tables on her and issuing a warning on them but we are waiting on that for now
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
There is no reason to solve every complaint. Simply write a letter.

Your complaint has been received. No action taken.
MarleeS (Florida)
Posts: 50
Posted:
" Support Guerrilla Chalk Art"!
CarolR11 (Colorado)
Posts: 2,563
Posted:
Stacy, do you think it would help if your invite the complainer to send her list of complaints to the Board as a whole and request that her communication be on your next open meeting agenda? Invite her to refer to your governing docs in her memo. Perhaps airing her concerns at an open meetings would be a good thing.
RayM6 (Virginia)
Posts: 40
Posted:
I have received the very same complaint from a resident. She also complains about noise, dog waste, speeding, deer control, among other things. Most of which are enforced by police or covered by county ordinance. We invited her to participate on the board, pointed out the steps that she could take as a member to recall us (as Tim mentioned), suggested that she talk directly with her neighbors re; the dogs and noise. We haven't heard from her in almost a year.
StaceyP (Utah)
Posts: 15
Posted:
Quote:
Posted By CarolR11 on 03/18/2013 3:10 PM
Stacy, do you think it would help if your invite the complainer to send her list of complaints to the Board as a whole and request that her communication be on your next open meeting agenda? Invite her to refer to your governing docs in her memo. Perhaps airing her concerns at an open meetings would be a good thing.

********************

She is coming to the board meetings frequently. She took a break for a year or so (after things turned negative towards her at one meeting). So she is being heard, she just doesn't seemed satisfied if things don't go her way.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By StaceyP on 03/18/2013 1:11 PM

Currently she is the only person who has taken the time to complain, so I really do not want to open a can of worms by putting this to a vote of the homeowners.

Our Association has a rule that if the issue is between neighbors (and not a violation of the covenants), that the Association does not get involved unless more than one Lot complains of the same thing.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By StaceyP on 03/18/2013 1:50 PM

Tim Normally I would agree with you to get the complainer on the board to help out.... but I think she would create more issues than fix them.

What I have found is that most complainers just want to complain. They do not want to do any of the work required to address issues, they just want to complain about them and expect others to do the work. Inviting them to sit on the board is not intended for them to actually sit on the board. It's intended, based on the previous expectation, for them to run away from the responsibility.

Yes it can backfire and they actually accept the offer. If they do, great. Perhaps if they learn the reasons things are done as they are, they will better understand the issues at hand. One way to accomplish this would be to have them do the research into the State Statutes and governing documents for various issues.

Decisions are made by majority vote. Therefore, providing that you have level headed individuals filling the other seats, there should be minimal chance of any real damage being done.
JohnC46 (South Carolina)
Posts: 14,265
Posted:

Do not debate, argue, justify, discuss, etc. Simply blow her away with a polite acknowledgement such as thank you for your note/comment/whatever. The BOD will take the issue under consideration.

The BOD then treats it with benign neglect.

JonD1
Posts: 2,350
Posted:
Quote:
Posted By JohnC46 on 03/19/2013 4:36 AM

Do not debate, argue, justify, discuss, etc. Simply blow her away with a polite acknowledgement such as thank you for your note/comment/whatever. The BOD will take the issue under consideration.

The BOD then treats it with benign neglect.


So if your Board got a complaint about someone allowing their dog to crap on the lawn and not clean it up you would disregard that?

I would have a problem with that. Abnd the resident would be contacted and warned. If it continued they would be fined.

Maybe some people just look away at these sort of issues....
DaveD3 (Michigan)
Posts: 796
Posted:
This seems simple.

Address the complaint at the next board meeting. Then notify the complainant that the board does not find sidewalk chalk to be contrary to the rules & regulations. Have a nice day.

CarolR11 (Colorado)
Posts: 2,563
Posted:
Dave, your reply is pretty much what I suggested earlier. Let her make her chalk complain at an open board meeting an let the board take no action. She can be politely informed by a follow-up note. The note could include a statement that the board will not consider the item again. Do this one by one with all of her complaints (3?).

The reason I'd said that she write her requests to the board to go on the agenda is that there'd be a record in the minutes that "The Board took no action."
DaveD3 (Michigan)
Posts: 796
Posted:
Agreed Carol. Whether she brings it to a meeting or not, it can be an agenda item. "Address complaint re: Sidewalk Chalk". Then record the decision of the board.

One nit-pick of wording though... the Board, in deciding that the situation is not in violation of anything, IS taking action. Addressed, considered, determined to be beyond the scope of the restrictions. Done and noted in the minutes.

JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By JonD1 on 03/19/2013 6:40 AM
Posted By JohnC46 on 03/19/2013 4:36 AM

Do not debate, argue, justify, discuss, etc. Simply blow her away with a polite acknowledgement such as thank you for your note/comment/whatever. The BOD will take the issue under consideration.

The BOD then treats it with benign neglect.



So if your Board got a complaint about someone allowing their dog to crap on the lawn and not clean it up you would disregard that?

I would have a problem with that. Abnd the resident would be contacted and warned. If it continued they would be fined.

Maybe some people just look away at these sort of issues....

Jon

The OP was asking about the same Chief Complaing Officer (CCO) that complains about the kids chalk every year. That was what my reply was in reference to. I do not see it as an issue the BOD wants to waste time on.

I can see it now...BOD Bans Kids Fun...BOD Bans Hopscotching...6 Year Old Says HOA Are Meanies....

Some issues are best being treated with benign neglect.
CarolR11 (Colorado)
Posts: 2,563
Posted:
Good point, Dave. Our minutes actually say the Board decided to take no action. This shows that the topic was considered & discussed by the Board. Your elaboration sounds good, though!
EmilyB2 (Arizona)
Posts: 40
Posted:
Wow! I have never seen it described that way. I have to say it makes sense. Thanks for the information.
PeterD3 (Florida)
Posts: 708
Posted:
Quote:
Posted By JonD1 on 03/19/2013 6:40 AM
Posted By JohnC46 on 03/19/2013 4:36 AM

Do not debate, argue, justify, discuss, etc. Simply blow her away with a polite acknowledgement such as thank you for your note/comment/whatever. The BOD will take the issue under consideration.

The BOD then treats it with benign neglect.



So if your Board got a complaint about someone allowing their dog to crap on the lawn and not clean it up you would disregard that?

I would have a problem with that. Abnd the resident would be contacted and warned. If it continued they would be fined.

Maybe some people just look away at these sort of issues....

Jon,

I think the reasoning behind your example is sound. One problem with it is the health aspect of feces on a paved surface intended for foot traffic.

Having said that, one could draw anything on the sidewalk and call it art.

Is the 'art' on common area sidewalk(s)?

In many HOAs the BOD has full authority over the common areas, thus full responsibility over its appearance.

There in may be something a determined, resourceful, homeowner could exploit.
It is however (statistically) unlikely that this particular HO would go to the expense of litigating such a thing.

If on private sidewalks then the arguements would be different.

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