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FrankL5 (Florida)
Posts: 5
Posted:
I need help with this one. I have a house in Naples, FL and am part of an HOA. We have a management company that subs out all the neighborhood work, ie: Landscaping, lighting, power washing etc...

Here's the problem. I live in NY and go to my FL house every 8 weeks for a long weekend. At the time the house was unoccupied I received the town water bill for $575 with a usage of 65,000 gallons for the month. When the house is occupied I get a monthy bill of $50, so I obviously freaked out.

I called the management company and spoke with a girl on the phone and she said the street was being power washed at the time and they tapped into my water line. After a couple of days of back and forth, she says the powerwash company said they would not pay because it's impossible they used that much water.

After I insisted on speaking with her boss which took another week of no replies, I called again, spoke to the same girl and she said the powerwash company NEVER tapped into my line they got the water from the lake in our community. She totally did a 180 on her story.

Can I deduct the water bill from my HOA statement? I'm at a loss and need some real advice.

Thanks,
Pissed offHome Owner
FrankL5 (Florida)
Posts: 5
Posted:
Never finished my subject above: it was supposed to say "getting screwed by your HOA Management company"
JayP3 (Florida)
Posts: 154
Posted:
It seems unliklely that lake water was used.

Having said that,

There is no evidence presented here to bolster either side.

Next time you leave your property simply shut off the water main at the meter before leaving town.
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Pay your HOA bill in full. Do not, under any circumstance make a partial payment. This is a separate issue.

As far as the water, based on the evidence you have so far, its a simple case of theft of service. Write a letter to the mgmt. company asking for reimbursement and give them 7 days to respond. Let them know, if they fail to respond within 7 days, you will file a police report for theft of service and also inform the town water dept of the theft.

Its pretty easy to use a ton of water for power washing. Think of filling a pool with a hose, water goes pretty fast.
CarolR11 (Colorado)
Posts: 2,563
Posted:
Steve's advice makes sense. I'd send the letter registered mail and copy your board of directors too.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Have you talked to the town's water supplier? Maybe they have an answer for you. It doesn't seem like a HOA issue if they don't supply the water to your home. How do you know you don't have a leak? Did you contact the water company at all?

Don't stop paying your dues or compromise any deal NOT paying them until the balance is paid off. That won't work and put you at risk. I am not sure the MC person is lying to you just because they changed their story. Maybe their informatin was wrong since it had to come from the company doing the pressure washing. Plus for their company's response to be "well we couldn't have used that much water so we aren't paying" is no excuse.

I like the theft of services idea. However, make sure that is indeed the case. I don't know if water is included in your HOA dues or not. If not, then it's NOT a HOA issue. If it is, then it is needed to find out if indeed the company used what water source. They should then get the invoice for the water minus your normal bill.


Former HOA President
BB7 (Missouri)
Posts: 23
Posted:
I would assume you have your own meter if you can find someone to read your meter every few days have them do it to rule out a leak.
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Quote:

I called the management company and spoke with a girl on the phone and she said the street was being power washed at the time and they tapped into my water line.


That is a pretty specific statement. The girl knew who she was talking to on the phone and knew who's water line was tapped. If they refuse to cooperate, all you need to do is tell the police and let them start asking the questions. Once the police and town water dept is involved, I doubt they will continue to lie as it could lead to criminal charges.

On a side note, I've never seen a pressure washer company use lake/pond water putting the machine at risk to pick up debris and ruin the machine never mind the setup that would be needed to ensure proper screening of the water. Typically companies use a garden hose hooked to the machine.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
FrankL,

Have you thought of checking your water meter yourself to see if the reading on the meter agrees with the reading on your bill? Most bills usually give the starting reading (the last reading from the prior bill) and the ending reading for the current bill. Water use is determined by subtracting the last reading on the current bill from the last reading on the prior bill. It is possible that someone made an error when recording or entering the readings.

While it may be possible that a power washing company might have connected their equipment to your outside tap, which they had no right to do, 65,000 gallons is a lot of water. The typical garden hose of the type used to connect a power washer can only deliver about 10 gallons of water per minute, so one would have to be running the power washer continuously for 4-1/2 days (24 hours per day) to use 65,000 gallons of water.

That's a lot of water for a leak, too. A likely source could be a running toilet, but that uses only about 200 gallons a day. It would take nearly a year to use 65,000 gallons at that rate. Even a running faucet uses only about 3 gallons per minute.

I once owned a home where we had installed a swimming pool. It took several days to fill it (about 30,000 gallons) using a garden house and running the water 24 hours a day.

It really sounds more like someone made a mistake to me. It's been known to happen on some utility bills at one time or another.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
By the way, pressure washers of the type used to wash homes typically have even lower flow rates (3 to 4 gallons per minute) than standard garden hoses. In other words, a power washing company would have to be running a power washer non-stop 24 hours a day for about 12-15 days to use 65,000 gallons of water.
KevinK7 (Florida)
Posts: 1,343
Posted:
Quote:
Posted By BruceF1 on 01/06/2013 12:19 PM
By the way, pressure washers of the type used to wash homes typically have even lower flow rates (3 to 4 gallons per minute) than standard garden hoses. In other words, a power washing company would have to be running a power washer non-stop 24 hours a day for about 12-15 days to use 65,000 gallons of water.

I thought that in some places in Florida to combat drought utilities charge higher rates for increased usage.
BruceF1 (Connecticut)
Posts: 2,535
Posted:
Quote:
Posted By KevinK7 on 01/06/2013 1:00 PM
Posted By BruceF1 on 01/06/2013 12:19 PM
By the way, pressure washers of the type used to wash homes typically have even lower flow rates (3 to 4 gallons per minute) than standard garden hoses. In other words, a power washing company would have to be running a power washer non-stop 24 hours a day for about 12-15 days to use 65,000 gallons of water.


I thought that in some places in Florida to combat drought utilities charge higher rates for increased usage.

That has nothing to do with the claim by the utility that 65,000 gallons of water was used in one month. That much water usage cannot be based on leaks, pressure washers, or anything else. It appears more like an error was made and that would be the first step I would recommend in this situation. Then, if it is determined that 65,000 gallons of water were indeed used, factors such as increased rates for higher usage might come into play.
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Could be an error, everything is worth checking into.

On a side note, your sewer bill is usually based on your water bill. Just wait until you see your sewer bill.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Frank

I advise you to pay all HOA dues/assessments.

You say it is a town water bill, thus the water bill is an issue between you and the water company not between you and the HOA.

The bottom line might well be some HOA contractor was using your water and the end result might be the HOA paying for such but until said time, pay your HOA dues.

Hope this helps.
FrankL5 (Florida)
Posts: 5
Posted:
Thank you sounds like a good direction to take.
FrankL5 (Florida)
Posts: 5
Posted:
Steve thank you for the good advice. Sounds like that may be best.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By SteveM9 on 01/06/2013 4:34 PM
Could be an error, everything is worth checking into.

On a side note, your sewer bill is usually based on your water bill. Just wait until you see your sewer bill.

Ours come as one bill. One charge for water and one charge for sewage.
BB7 (Missouri)
Posts: 23
Posted:
It is possible they used pond water we live on a lake and have a pump on our dock most of the time we use lake water especially now with the drought conditions. There ia a filter on the intake.

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