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SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Typically before HOAs learn of fraud or financial ineptitude on the part of their treasurer, manager board members, etc, there are small signs that should have been red flags. Here are five signs that your HOA funds may be in jeopardy.

- Checks written to individuals, not the association. - Board member asking people who owed money to the association to make checks out to him and pocketing funds that should have gone into the association's coffers.

- HOA checks are made out to association members - People writing checks to themselves, hiring themselves to perform services, or reimbursing themselves for things they've allegedly bought for the association.

- New vendors or big price increases for current vendors - Could be a sign that the vendor is overcharging or that someone in the association is getting a kickback from the vendor for having pushed the selection of that vendor.

- Fees paid to unqualified service providers - Dummy companies that the board brings in supposedly to perform a service, and you start seeing checks written to those companies on a monthly basis

- Big decreases in revenue. - Whenever your association is losing revenue, ask for an independent audit to ensure that nobody's siphoning off association money.

- Financial statements dont match bank statements - Monthly, quarterly, yearly statements created by the treasurer or mgmt company should always be matched to official bank statements. If there are discrepancies, they need to be investigated. The reports created by the treasurer or mgmt company could be fake numbers.

- Segregate duties - Typically one person may be in charge of accounting records and cash/check receipts, making it easier to conceal fraud. Break this up into two different people. One person writes checks, another person deposits cash/checks.

- "Less cash" deposits - Bookkeepers can commit fraud by depositing checks into the HOA account and then deducting a "less cash" amount.

- Sloppy book keeping - Many times people will think the bookkeeper just does sloppy work, but what is really happening is they are embezzling. The sloppy bookkeeping ensures no one will ever makes heads or tails of the finances and thus never catch them. And they probably wont.

- Lock Box Service - Prevent many types of fraud by using your bank's lock box service. A lockbox service allows customer payments to be remitted directly to a post office box. The bank is responsible to collect receipts from the box, post the amounts to the company’s account, and send all appropriate documentation to the HOA.

- Checks written to "cash" - HOA checks should never be written to: CASH

Trust, but verify
TimB4 (Tennessee)
Posts: 21,059
Posted:
Steve,

Good info. However, I have an issue with the following:

Quote:
Posted By SteveM9 on 12/03/2012 7:02 AM

- HOA checks are made out to association members - People writing checks to themselves, hiring themselves to perform services, or reimbursing themselves for things they've allegedly bought for the association.

Since smaller Associations (like mine) do not have a bank cared or a credit card, the only way we tend to pay for administrative supplies (ink, printing, postage, envelopes, tax software, etc.) is to reimburse the member who purchased it and provided a receipt for reimbursement. Since this tends to be the Treasurer/Secretary that purchases these items, it's almost impossible to not issue a check to yourself at some point in time. However, we do have a two signature requirement on the checks which provides some verification before a check is issued.

We also reimburse members for overpayment of assessments (happened twice so far this year) and have reimbursed members for water usage to maintain capital components (rebuild steps in common area, power wash bus stop shelter). We do document all of this and anyone auditing or reviewing our financials can verify the expense.

Even though checks made out to Association members may indicate issues it could also be a normal event.

Quote:
Posted By SteveM9 on 12/03/2012 7:02 AM

- Sloppy book keeping - Many times people will think the bookkeeper just does sloppy work, but what is really happening is they are embezzling. The sloppy bookkeeping ensures no one will ever makes heads or tails of the finances and thus never catch them. And they probably wont.

Trust me, with volunteers, it is often sloppy bookkeeping. In our last audit (performed by a CPA) I had to assist them on making heads or tails of the sloppy bookkeeping. It can be done but takes time and may require recreating the ledgers in a more acceptable accounting method.

If your hiring a professional and it's sloppy bookkeeping, then this would certainly be an issue. If you are using a volunteer you're only going to get the level of proficiency that they use in keeping their own household checkbook.

For smaller Associations, using a volunteer or hiring a member to provide bookkeeping services (vs. a CPA firm or banking center) may be all the Association can afford.

Quote:
Posted By SteveM9 on 12/03/2012 7:02 AM

- Big decreases in revenue. - Whenever your association is losing revenue, ask for an independent audit to ensure that nobody's siphoning off association money.

Actually an independent audit or financial review should be done on a regular basis, irregardless of decreases in revenue.

Steve,

Again, GOOD INFO. Thanks for sharing.

Tim
PaulT6 (California)
Posts: 409
Posted:
Red flag #1, anytime you are denied access to Assn related financial information the first question should be WHY? Then don't give up.

Paul T
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
If someone wants to steal from you, they usually can do it, at least for a while. However, with some advance planning and foresight, you can make your community a much more difficult target for a potential fraudster.
JM10 (California)
Posts: 503
Posted:
Quote:
Posted By PaulT6 on 12/03/2012 8:19 AM
Red flag #1, anytime you are denied access to Assn related financial information the first question should be WHY? Then don't give up.

Paul T

I'm with Paul, but I think the first sign may be secret meetings (instead of open meetings with appropriate and very obvious notifications).

The second sign would be refusal to turn over documents of any kind--not just financial documents. For instance, our HOA wouldn't release the documents related to landscaping. When they went after us for so-called damages (previous board decision to let the lawn die since the twice a week waterings per L.A. drought provisions wouldn't keep it alive), we learned that the amount requested was actually over the amount required to replace the lawn. They sought to profit from us.

Third, if your HOA refuses to have contracts then you can't really tell if the amount requested is the amount of the actual work provided. So refusal to have contracts, particularly those required by the state.

As a member of a non-profit, one should be eager to review all documents.

PaulT6 (California)
Posts: 409
Posted:
We are probably in a little different category, size wise, than many Assn's, having about 6,400 properties and about 25,000 Members and a full time Staff of about 60 employees with revenues and expenses being about $18 Million per year. We undergo a lengthy and detailed audit every year.

About 15 years ago, shortly after the audit was completed, our Director of Finance and his assistant abruptly resigned. His pay scale was about $80,000 to $90,000. Hers was about $60,000 to $70,000, in addition, both jobs also had excellent benefits. Not bad for that time.

The General Manager would not comment on the event, citing "confidentiality". The rumor mill was buzzing with the possibilities of "financial irregularities" or an "affair" between the two. The whole thing was effectively buried.

I would think an independent audit would be well worth whatever it costs for any Assn over about 20 to 30 properties? As mentioned earlier, if you can't readily get financial information, big red flag.

Paul T

JeanneK3 (Maryland)
Posts: 562
Posted:
Benny Kass, a well-known real estate attorney who writes for the Washington Post had a terrific article on protecting association funds a few weeks ago. Here's the link http://www.washingtonpost.com/realestate/steps-that-should-be-taken-to-protect-a-community-associations-funds/2012/11/15/0c881ee6-2d23-11e2-9ac2-1c61452669c3_story.html
Definitely food for thought.
Jeanne

LarryB13 (Arizona)
Posts: 4,099
Posted:
To all the above red flags I would add beware of one-man committees that involve spending money.

When I was on our board we had one board member who handled all the delinquencies, inlcuding authorizing the attorneys to file lawsuits. Under this board member's direction, we spent over $170,000 to collect about $25,000 that was owed. The attorneys charged us huge sums for filing lawsuits where the absentee owners could not be found and thus not prosecuted. When the rest of the board finally decided it was time to end the bleeding and fire the attorney, the board member resigned on the spot. I cannot prove it but I am sure our board member was on the attorney's payroll. BTW, when the dust settled we collected almost zero.

PaulT6 (California)
Posts: 409
Posted:
JM, you said:

"I'm with Paul, but I think the first sign may be secret meetings (instead of open meetings with appropriate and very obvious notifications)."

"Executive Session", aka "Secret Meeting", kind of hard to beat. One would only hope that if "they" know they will be audited "they" MAY tend to be more careful about what they are doing.

Paul T
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Here's a nice little con for ya...Our former President was also the "unofficial official" handyman of our HOA. Which his being President often made a conflict of interest issue for him. That is why he claims "He got me elected". That wasn't reality. His "pot dealer" was also our lawncare. The former accountant his ex-girlfriend. You see where this is going with him...It took me a year before officially getting him off the board.

However, here was the "deal" he presented me with when I became President. He had his own UNLICENSED handyman service. His plan was that I was for me to write up owners on maintenance violations such as "Paint issues" (Wrong color, bad condition, etc.) The HOA was to hire him EXCLUSIVELY at the HOA's expense to pay him to repaint the homes. Since the HOA could legally LIEN the homes for NOT paying the bill that meant we could eventually collect the money from the owner. He would get the money upfront and charge us his "special rate". This scheme eventually worked on the new board that replaced me. However, I never bought into it for a second. Matter of fact, I pushed him into actually getting his business license and insurance to be a paint contractor. However, that meant his license ONLY applied to painting not other fields.

Let's just say there are ways to out con a con man...I was able to get the HOA properties in better condition and raising the home values...He just was NOT getting the money from the HOA to do it...

So be VERY careful of your HOA hiring unlicensed or uninsured contractors. If you do, then limit them to jobs under $100 or "Volunteer only" status. This guy tried every trick in the book. I am only touching on one issue. You can only imagine what he did when he was President and why I truly got elected...Cleaned house...

Former HOA President
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Quote:
"Executive Session", aka "Secret Meeting", kind of hard to beat. One would only hope that if "they" know they will be audited "they" MAY tend to be more careful about what they are doing.


Or the opposite might happen, they might not keep records of anything so there is no evidence. I've seen that too.
PaulT6 (California)
Posts: 409
Posted:
Quote:
Posted By SteveM9 on 12/03/2012 12:54 PM
"Executive Session", aka "Secret Meeting", kind of hard to beat. One would only hope that if "they" know they will be audited "they" MAY tend to be more careful about what they are doing.


Or the opposite might happen, they might not keep records of anything so there is no evidence. I've seen that too.

Right, the smaller the Assn the easier it is to be "informal". While managing my mother's affairs in a small Assn she was in things were very loose. As I was not on her deed there was not much I could do about it directly. On the flip side of the coin it may be that the larger the Assn is the less people seem to care about anything and there may be a larger number of rentals which is basically saying the same thing.

Paul T
BernadetteG2 (Pennsylvania)
Posts: 3
Posted:
Ok... all the warning signs are there. The DA won't do anything. The HOA Attorney wrote the contract for the Managing Agent suspected. The current President worked out a deal to terminate him AND pay him even though it has been proven he has not done his job and is under suspicion. The current Treasurer was not allowed to see any finances for 8 months (managing agent would not let anyone "look over my shoulders" and by that time the books were altered, a one year audit was done by the accountant working with the managing agent who oversaw audit. The excessive legal fees for a case that should have never gone to court were not included in the audit. The President refuses to hold working sessions and will only do everything by email. The Treasurer is not given voting rights. She wasn't even allowed in the HOA office but the managing agent was. There are no motions just a vote between President and Secretary. Homeowners are afraid to cast a vote during the current election because they are afraid of what the managing agent and the President will do or that they will be fined by the lawyer for whatever reason the board can come up with. The Secretary won't answer voice mail, the homeowners contact list and information regarding dues payment is either outdated or was intentionally altered with incorrect and outdated information, equipment is missing and the lap top finally returned by the terminated managing agent was scrubbed except for traces of files and that it was used for inappropriate presentations! let's see.. there is more but I'd be typing forever. The Attorney General can't do anything because of the lies coming back from the President and Attorney and files continue to disappear so it becomes a he said she said. The attorney and President have lead one to believe that they will bankrupt the association because they can. Oh, did I mention contracts were written in the best interest of others and NOT THE HOMEOWNERS by the attorney? When asked to step down the President said "No". Yes it does get worse. My question... now what? Who will protect the financial interest of the people of this community when funds have disappeared and more. The HOA Attorney is from a large firm and lawyers won't touch this. Who do you call for help when the right people tell you they have to let it alone while your community goes down the tubes and people have to sell their homes in this economy because they can't stand to live here anymore. Who do they call now? Who has the clout to make this situation end so these people can have their community back? Anyone know?
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
You should start a new topic. (wink)
BernadetteG2 (Pennsylvania)
Posts: 3
Posted:
Thank you but I don't know how... just found this site and thought I might get some useful information or possible direction. Can you direct me so that I might get some feedback on this topic?
BernadetteG2 (Pennsylvania)
Posts: 3
Posted:
Ok... all the warning signs are there. The DA won't do anything. The HOA Attorney wrote the contract for the Managing Agent suspected. The current President worked out a deal to terminate him AND pay him even though it has been proven he has not done his job and is under suspicion. The current Treasurer was not allowed to see any finances for 8 months (managing agent would not let anyone "look over my shoulders" and by that time the books were altered, a one year audit was done by the accountant working with the managing agent who oversaw audit. The excessive legal fees for a case that should have never gone to court were not included in the audit. The President refuses to hold working sessions and will only do everything by email. The Treasurer is not given voting rights. She wasn't even allowed in the HOA office but the managing agent was. There are no motions just a vote between President and Secretary. Homeowners are afraid to cast a vote during the current election because they are afraid of what the managing agent and the President will do or that they will be fined by the lawyer for whatever reason the board can come up with. The Secretary won't answer voice mail, the homeowners contact list and information regarding dues payment is either outdated or was intentionally altered with incorrect and outdated information, equipment is missing and the lap top finally returned by the terminated managing agent was scrubbed except for traces of files and that it was used for inappropriate presentations! let's see.. there is more but I'd be typing forever. The Attorney General can't do anything because of the lies coming back from the President and Attorney and files continue to disappear so it becomes a he said she said. The attorney and President have lead one to believe that they will bankrupt the association because they can. Oh, did I mention contracts were written in the best interest of others and NOT THE HOMEOWNERS by the attorney? When asked to step down the President said "No". Yes it does get worse. My question... now what? Who will protect the financial interest of the people of this community when funds have disappeared and more. The HOA Attorney is from a large firm and lawyers won't touch this. Who do you call for help when the right people tell you they have to let it alone while your community goes down the tubes and people have to sell their homes in this economy because they can't stand to live here anymore. Who do they call now? Who has the clout to make this situation end so these people can have their community back? Anyone know?
LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By BernadetteG2 on 12/03/2012 7:27 PM
Homeowners are afraid to cast a vote during the current election because they are afraid of what the managing agent and the President will do or that they will be fined by the lawyer for whatever reason the board can come up with.

Homeowners that spineless deserve whatever they get.
SteveM9 (Massachusetts)
Posts: 3,699
Posted:
Top of the page, and click:
<= Go to Discussion Topics
then click "Add New Topic" and type away.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Bernadette,

It would be best to start a new thread/topic for your specific issue. However, since your question sort of runs with this thread (what to do after you see the warning signs) I thought I would try to offer advice.

First a question, is the Association under control of the developer or the membership?

If the individuals were appointed/elected by the developer, it's likely you can't get rid of them until control of the Association is turned over to the membership. This is simply because the developer has the votes to keep them on the board.

Quote:
Posted By BernadetteG2 on 12/03/2012 7:50 PM
Homeowners are afraid to cast a vote during the current election because they are afraid of what the managing agent and the President will do or that they will be fined by the lawyer for whatever reason the board can come up with. . . . Who do you call for help when the right people tell you they have to let it alone while your community goes down the tubes and people have to sell their homes in this economy because they can't stand to live here anymore. Who do they call now?

As you are finding out, typically, there is no State or Federal government agency that can be contacted to gain assistance. Therefore, it's up to the membership to take care of the issues themselves.

In general, the CC&Rs (deed restrictions) are considered a civil contract between all owners of the properties that have the same deed restrictions attached. Associations are formed to maintain and/or operate the common area and fulfill any services (trash/recycling, snow removal, street lighting, etc.) required by the CC&Rs. Per the CC&Rs, the Association is also given the authority (in addition to the owners) to enforce the covenants, restrictions and conditions of the deed restrictions (contract). Typically, Associations are incorporated (usually as a nonprofit) as this provides them certain advantages. As a corporation they must comply with corporate laws in addition to any HOA/COA laws.

There are civil laws and criminal laws. Criminal laws are enforced by the State. Civil laws are enforced by the individuals involved and they do this through the court system. Since contracts, hoa/coa laws and corporate laws are considered civil laws, there is typically limited governmental authorities to "oversee" or enforce those laws.

Sure the State corporation commission may fine for not filing the annual report on time. The IRS will certainly go after the Association for failing to file taxes. The District Attorney will prosecute if there is proof that criminal laws are broken (example embezzlement). However if the Association doesn't comply with the Bylaws or a civil law, it's up to the membership to hold the Board accountable. The easiest way would be to recall the board or not reelect them to the Board. The more expensive option is to go through the court system.

This is why it's imperative that the members remain active in the development and actually take an interest in how the Association is governed. If apathy sets in (and, unfortunately it does), it becomes that much more difficult to change things when issues are discovered.

Typically when there are issues, the best thing a member can do is read and understand the governing documents (CC&Rs, Articles of Incorporation, Bylaws, resolutions) and applicable State laws. This why they can identify if the issue is real or perceived. If the issue is real the easiest way to address it is to approach the board about it. If they are not listening, the next easiest is to vote the Directors off the board either by recall elections or at the next scheduled election.

However, if your membership is "afraid" to hold these individuals accountable by casting a vote, then the reality is it's going to be harder and more costly to fix the problem because you will need to document and have proof of the board violating the governing documents and then take them to court. Whenever you go to court it's always a 50/50 chance to lose. Even if you do win, the outcome might not be what you really wanted.

You could try to gather support by educating the membership of the governing documents and how the current board is violating them. Nothing will change overnight but overtime (could be years) things may change. If there isn't membership support (for whatever reason) to recall or not reelect the current board, then [to be honest] it may be better to sell and move elsewhere.

I know that this isn't exactly what you wanted to hear but I hope this helps,

Tim

BradP (Kansas)
Posts: 2,640
Posted:
ask any law enforcement official this question, "what are most crimes", they will respond that most crimes are crimes of opportunity. What does that mean relative to HOA's? That means perhaps there is apathy within the community, perhaps the board over time feels there is no community oversight. Usually these things start small, maybe i was running errands and you know gas is high and i can fill up my tank and semi justify it. Or perhaps I bought envelopes to mail stuff and used a lot at home for personal use. It grows over time and eventually gets worse. We experienced that a little over a year ago in our association and still don't know the total loss but have a pretty good idea.

My point, if you want to keep honest people honest (which is what security cameras do), then make sure your membership is not apathetic, that they ask questions and they are involved in the community. Now, if someone really wants to defraud you of money there isn't a whole lot you can do except catch them sooner rather than later. People who want to do bad do so.
JM10 (California)
Posts: 503
Posted:
Quote:
Posted By PaulT6 on 12/03/2012 12:20 PM
JM, you said:

"I'm with Paul, but I think the first sign may be secret meetings (instead of open meetings with appropriate and very obvious notifications)."

"Executive Session", aka "Secret Meeting", kind of hard to beat. One would only hope that if "they" know they will be audited "they" MAY tend to be more careful about what they are doing.

Paul T

Executive sessions aren't the same as secret meetings. My former HOA had both. Executive sessions can happen during a regular board meeting. Members are supposed to be notified about all meetings in advance except emergency meetings. Just to clarify. Forget the HOAs, ask the City of Bell about secret meetings.
PaulT6 (California)
Posts: 409
Posted:
Quote:
Posted By JM10 on 12/06/2012 12:12 PM
Posted By PaulT6 on 12/03/2012 12:20 PM
JM, you said:

"I'm with Paul, but I think the first sign may be secret meetings (instead of open meetings with appropriate and very obvious notifications)."

"Executive Session", aka "Secret Meeting", kind of hard to beat. One would only hope that if "they" know they will be audited "they" MAY tend to be more careful about what they are doing.

Paul T


Executive sessions aren't the same as secret meetings. My former HOA had both. Executive sessions can happen during a regular board meeting. Members are supposed to be notified about all meetings in advance except emergency meetings. Just to clarify. Forget the HOAs, ask the City of Bell about secret meetings.

JM,

Right, I should have worded it a bit differently. How about this?

1. An Executive meeting is a secret meeting that has been announced ahead of time

2. A real secret meeting is not announced ahead of time and probably very few people even knew it happened

Some time ago there were some very heated discussions related to why our Board had so many items covered in Executive session. Since then it is mainly about "legal issues"
or "personnel issues".

I wonder if the City of Bell people got their training from an HOA?

Paul T
BonnieG1 (Nebraska)
Posts: 1,186
Posted:
We are a small association without a credit card. I think it would be easier for someone to siphon money using a credit card that being reimbursed for expenses. At the next meeting we are going to vote on a resolution (my idea) that would allow the Secretary to be reimbursed up to $100.00 a month for routine office supplies not to exceed $600.00 per calandar yr and up to $200.00 when preparing for a meeting of the members.

SO far this year the Association has only paid $224.53 for office supplies. This includes postage an mailing. I have spend a lot of my own money on office supplies for the assoiciation as I use my on computer and printer and I can not afford to do this. If the resolution passes and I think it will this will limit what I or any Secretary can be reimbursed for without Board approval.

We have Board member who has paid for over $6,000.00 worth of material and services for the Association. Our problem at this time is definitely not theft by Board members. It is more a problem of fees not being high enought to cover all costs. We just raised fees in June and may need to raise them again in 2014.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By BonnieG1 on 12/06/2012 2:33 PM
Our problem at this time is definitely not theft by Board members. It is more a problem of fees not being high enought to cover all costs. We just raised fees in June and may need to raise them again in 2014.

Sounds like the Board needs to make a better budget as assessments should be set against the budget.

OR

Is there a lot of delinquencies and/or uncontrollable expenses?
BonnieG1 (Nebraska)
Posts: 1,186
Posted:
Quote:
Posted By TimB4 on 12/06/2012 2:40 PM
Posted By BonnieG1 on 12/06/2012 2:33 PM
Our problem at this time is definitely not theft by Board members. It is more a problem of fees not being high enought to cover all costs. We just raised fees in June and may need to raise them again in 2014.


Sounds like the Board needs to make a better budget as assessments should be set against the budget.

OR

Is there a lot of delinquencies and/or uncontrollable expenses?

Yes we are working on the budget. When I first became a Board member I mentioned that we needed a budget. The Vice President kept saying there was not time to go over a budget. Basically I prepared a budget (Rembember I was a brand new board member who had never served on a Board of any kind before.) I prepared the budget and the Board accepted it without any questions. We did raise fees 7% in June of this year. I mentioned at the meeting when this decision was made that we should have a budget first. Basically I was shot down. We are currently working on a budget for next year and I think we are beginning to get our act together regarding a budget.

Everyone is paid current through November and Decembers fees are not considered lat until the 15th of the month.
CarolynB6 (Washington)
Posts: 6
Posted:
Here's my issue:

We recently learned that since implementing Reserve Fund of which each member would be charged $10/mo, rising $5/mo every year for 3 years, no one set up the account nor made any deposits into it for 18 months. Then we were told we had a $224,000 tax problem, half of which was supposed to be because of the Reserve account. Now they have started putting money into the reserve account (supposedly), but I don't think they are. We have, according to our treasurer's report every month, more than 1/2 Million sitting in our checking account, which was pointed out at our last audit as stupid. Last August our membership voted for an external audit and the board, in their first meeting afterwards, voted to redo the ballot and send it out for a second vote. That never happened, along with the audit not being done. Now we have discovered that our state law requires us to have an external audit every year. The board is still dragging their feet on it. They keep questioning whether they need another bid for an audit, or it's tax time and no one can do it now, or... Because they don't know (they say) who paid in the first 18 months and who didn't they can't give exact figures for how much should be in the reserve fund.

My opinion is that there has been major fraud going on since at least the implementation of this fee over 2 years ago (July 1, 2012). It's also my opinion that there is NOT $500,000 sitting in our working capital account which is why now they are not rolling over two $112,000 CD's that we've had in the bank for a long, long time. The treasurer says that we can get better interest in the checking account than we can in the CD. I think they're trying to cash out the CD's because they need to put that in the reserve fund before they can have an audit.

I've tried to get the membership to rally around this but the board has done a smear job on me so not very many are listening. I just don't know what else to do. Any suggestions? We haven't had anything done around our community (and we have 2 lakes) for years now. The docks need to be replaced, the only improvement was donated playground equipment and our community is deteriorating.

Am I seeing things or does anyone think I'm right to be worried?
TimB4 (Tennessee)
Posts: 21,059
Posted:
Carolyn,

It's best to start a new topic then reactivate an old thread.

This is done by clicking on "start new topic" on the left side of the page just above the list of topics blue bar.

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