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AnnieS4 (Florida)
Posts: 29
Posted:
we have an uncooperative homeowner in our community that refuses to follow any of our rules and regulations. They are constantly in the office screaming and threating us with lawsuits, stealing, etc. However they are months behind in paying their assesments and refuse to pay. The community is constantly calling enforcement due to domestic violence, child neglect and among other things and situations. What can we do with a homeowner like this, that just comes to BOD meetings to disrupt and wants to have a shouting match, which we do not comply.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Have a solid policy about when you place a lien for non payment. We had 6 months and we would lien. Once they hit 6 months put the lien on their home. You may request that people put things in writing to the board and then that will be addressed by the BOD at meetings. This will apply to all.

Tired of posting this but this deserves this response....If someone threatens to sue tell them to go ahead and you will be ready for the paperwork...It is cheaper and smarter for the HOA to counter sue than to sue. Then add this concept: Suing your HOA is suing yourself and your neighbors. Once that concept hits things tend to even out...

The HOA has the right to call the police when behavior bec omes illegal. A person in a HOA becomes an individual when someone breaks the law. So call the law. Let them deal with the illegal behavior.

Former HOA President
KellyM3 (North Carolina)
Posts: 2,239
Posted:
You follow state law and then your HOA's policies on collections to entice the homeowner to make his/her account current. The homeowner blustering is a smokescreen. What goes on inside the homeowner's home is the matter of police, if necessary, and not the HOA board of directors. Keep it simple, legal and focused on the part of your board. The rest will handle itself.
BrianB (California)
Posts: 2,820
Posted:
excellent advice so far, truly excellent. only area not touched upon is the meeting disruption. The key to that is to run a sharp, professional meeting, with a chairman in control of the meeting. Set your agenda, follow it, stop all side discussions (it's hard to deny Mr X for speaking out of turn when you allow Mr Y and Z to prattle nonstop), and limit people's speaking times to 3 minutes, 5 minutes, etc.. Be reasonable, but firm and fair.

If you give everyone three minutes to speak, and they run over, stop them, and allow the next person to speak. When everyone who wishes to speak has spoken, IF there is time left on the agenda, you can go back around.

I have almost always found that blustery, yelling, kicking/screaming speakers tend to deflate when people around them stop arguing back, etc.. If the guy wants to rant for five minutes, let him. There is no law that requires the board engage in debate with him, or even answer him. When he is done, say the following: "Thank you for presenting that issue. The board will consider it for possible action at a future time."

JohnC46 (South Carolina)
Posts: 14,265
Posted:
Annie

Do not allow nor get the HOA into play police.

The minute they cross any legal lines, call the police. If they are harassing the office folks, pull a restraining order on them. Disrupting meetings, pull a restraining order on them. If they are stealing, call the police and press charges.

If they are behind in dues are there any services you can deny them use of like pool, exercise rooms, cable TV, etc.

Again, let the police do their work.
LarryB13 (Arizona)
Posts: 4,099
Posted:
Regarding the disruptions at the meetings:

I perceive irrational people to be a threat to all they come in contact with. These are precisely the people who show up at meetings or other gatherings with a gun and start shooting. I cut them no slack.

First, be sure to videotape all meetings to document his behavior. If he insists on having shouting match, call the police and ask them to eject the out-of-control homeowner. Then seek an injunction to keep him out of future meetings. If he has issues to discuss he can write to the board or have his attorney appear for him.

Since you said he also screams and threatens in the office, I would seek an injunction to keep him out of there, also. The nice thing about an injunction is that if he sets foot in the office he can be arrested for violating a court order even if he does nothing threatening.

If there are common areas where he might go, I would seek an injunction to keep him out of those areas, too. Since he is not current on his assessments that should be a slam-dunk.

MelissaP1 (Alabama)
Posts: 13,836
Posted:
The person still has their rights to communicate to their HOA. So an injuction doesn't exactly help the situation. Instead I would request all responses or inquiries be made by writing. It is also to be understood that ANY letters one submits are OPEN to ALL members/BOD. They will be read outloud and be part of the open meeting process. Now they can be edited or paraphrased by the BOD President for time saving sake if they are long. However, they should be allowed to be reviewed. There will be NO privacy on such letters. (Except for those that involve collections or legal matters.)

Change your meetings procedures a bit to control such outbursts. Having these letters read instead of addressing the board in person may help curb some of this. They can still attend the meeting but no input other than the letter will speak for them. This way they will not be threatening about NOT being able to communicate to their HOA but also allows them to show everyone what your all dealing with. Still the office should call the police when it is across the line in threats. Otherwise respect the opinion but limit the source of getting it...

Former HOA President
CarolF (Florida)
Posts: 435
Posted:
FL statute 720.303 (2)(B) states the following.
(b) Members have the right to attend all meetings of the board. The right to attend such meetings includes the right to speak at such meetings with reference to all designated items. The association may adopt written reasonable rules expanding the right of members to speak and governing the frequency, duration, and other manner of member statements, which rules must be consistent with this paragraph and may include a sign-up sheet for members wishing to speak.
NancyG3 (North Carolina)
Posts: 342
Posted:
Annie - I believe Roberts Rule addresses this situation. The chairman can always ask the homeowner to leave or he can close the meeting or the Board can take a 5 minute recess to let the homeowner cool down. Hope this helps.
TrudyB (Nevada)
Posts: 2
Posted:
Quote:
Posted By AnnieS4 on 07/30/2012 4:31 AM
we have an uncooperative homeowner in our community that refuses to follow any of our rules and regulations. They are constantly in the office screaming and threating us with lawsuits, stealing, etc. However they are months behind in paying their assesments and refuse to pay. The community is constantly calling enforcement due to domestic violence, child neglect and among other things and situations. What can we do with a homeowner like this, that just comes to BOD meetings to disrupt and wants to have a shouting match, which we do not comply.

Document .. document .. document.
Record everything possible .. electronically in meetings and by notations that include all info including the weather, date, time of day and any witnesses
To purchase they sign the CC&R which may be construed as a contract
If they are non-compliant or fiscally in arrears you may have legal recourse
If there is threatening behavior do not hesitate to call 911

Let cooler heads prevail
LarryB13 (Arizona)
Posts: 4,099
Posted:
Quote:
Posted By MelissaP1 on 07/30/2012 9:40 AM
The person still has their rights to communicate to their HOA. So an injuction doesn't exactly help the situation.

Wrong!

An injunction does not terminate his rights to communicate; only his right to attend and disrupt the meetings. He can send a representative and/or write letters.

As to state law requiring the meeting to be open to members, the courts have the power to limit the owner's attendance due to his behavior. The privilege to attend is not absolute and disruptive people can lawfully be refused admittance.
CarolF (Florida)
Posts: 435
Posted:
Larry - my quoting of FL statute was in response to the suggestion that the format of the meeting could be changed to only reading letters submitted from members.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Carol

Many people only read part of something and stop. Like:

FL statute 720.303 (2)(B) states the following.
(b) Members have the right to attend all meetings of the board. The right to attend such meetings includes the right to speak at such meetings with reference to all designated items. The association may adopt written reasonable rules expanding the right of members to speak and governing the frequency, duration, and other manner of member statements, which rules must be consistent with this paragraph and may include a sign-up sheet for members wishing to speak.


They never see:

FL statute 720.303 (2)(B) states the following.
(b) Members have the right to attend all meetings of the board. The right to attend such meetings includes the right to speak at such meetings with reference to all designated items. The association may adopt written reasonable rules expanding the right of members to speak and governing the frequency, duration, and other manner of member statements, which rules must be consistent with this paragraph and may include a sign-up sheet for members wishing to speak.

Hope this helps all.

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