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LawrenceC1 (Georgia)
Posts: 480
Posted:
Our HOA consists of 80 single-family homes. We do not use a management company, so all the work of maintaining our common areas (pool, tennis courts, playground, and landscaping) falls to the Board and our committees. We have a landscaper and a pool company under contract, but we have to supervise and direct them ourselves. We also must do all the collections, schedule maintenance, pay the bills, send out invoices, etc.

This is a lot to expect of volunteers. Not just because of the time involved, but because few of those who do the work have the necessary skills and training.

Do other HOAs have a similar challenge? How have you dealt with it?

Does anyone have an idea what percentage of HOAs go without a management company? Is our situation rare or is it fairly common?

How could we convince the homeowners to pay more in annual dues to bring in a management company?
LarryB13 (Arizona)
Posts: 4,099
Posted:
I don't know the statistics, but the situation you describe is not uncommon.

My thought on this is how dare the homeowners expect volunteers to perform work that they (the homeowners) would otherwise have to pay for! Then I say shame on the board of directors as no one demanded that they volunteer to be groundskeepers. My advice to the board is to notify the homeowners that the free ride is over, raise the assessments to pay for all the services required, and hire someone to perform the work that the board is now doing for free.

Volunteers are best used for short term items with a definite ending date, such as planning the annual meeting. Using volunteers for day-to-day work that never ends is a bad idea. My POA has done this (and continues to do it) and the result is invariably a board member (or other volunteer) blowing up because he feels that his contribution of his time is not appreciated. We have lost some very talented people because they resented being used by the rest of us.

I fully understand that no one on the board wants to raise assessments, but that's the job description and if one is not willing to be unpopular then one should not be on the board.

SusanW1 (Michigan)
Posts: 5,202
Posted:
Board members should not feel that they have to DO everything, they just have to make sure things get done.

Start hiring out things.

BonnieG1 (Nebraska)
Posts: 1,186
Posted:
We have an onsite Building Manager that accepts $250.00 a month. But she recently told me she did not know what she was getting her self into when she applied for and accepted the position. She doesn't do all the work, but she gets bids for work that needs to be done and presents these bids to the Board.

We had to raise the fees this year. We gave plenty of notice because they won't be raised until June. One lady told me she was going to move and lease her unit and that she was encouring others to do the same. She then said "You people will be sorry when you are the only ones here.

Where she can move for under $300.00 a month and get what she gets here I would like to know. I might move if she finds such a place. Even with the 7% increase no one will even be paying $300.00 a month in fees. Of course I have a mortgage so my total monthly bill is higher what most people who live here pay.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
We never had a management company in our HOA. We had an accountant, lawncare, and a pool person. Everything else we as members did. I would have volunteer days or do many of the things myself or small group. Mind you that I worked two jobs (1full 1 Part), went to college, volunteered in the outside community, and still ran the HOA. So it is possible with the right people and knowledge a HOA can be run successfully without a management company.

If it works for your HOA then do NOT be talked into hiring a management company. I think it can take away rhe heart and soul of a HOA to have a strange company come in and ru things when your HOA is healthy and manageable. It's those people convinced in the head thatt paying someone else to do the dirty work is worthy to them that causes the problem with me. I never got paid nor the other members in cash for what we did. We got paid by the fact we worked together and figured things out for ourselves.

Keep in mind we did hire contractors like handymen or other special contractors. However, it was after we agreed that is the way to go and bids gathered. It's just my opinion that management companies can create a lazy and dependent HOA that could be indepenent and operate well. I've seen it work...

Former HOA President
TimB4 (Tennessee)
Posts: 21,059
Posted:
Quote:
Posted By LawrenceC1 on 02/24/2012 6:31 PM

Do other HOAs have a similar challenge? How have you dealt with it?

We are a 130 lot Association and have been self managed from the beginning (now going on 33 years).

We do have an independent contractor doing bookkeeping services. The collect the mail, track assessment payments, makes deposits and sends out the 30 day late notices (60 day and 90+ day are sent by the Treasurer). Additionally they issue the disclosure packages (required by VA law) and maintains the membership list. For doing this work, we are billed on a monthly basis and it works out to a little more than $2.50 per unit per month.

Volunteers sever on the Board and the architectural committee. This has worked out well for us.

Quote:
Posted By LawrenceC1 on 02/24/2012 6:31 PM

Does anyone have an idea what percentage of HOAs go without a management company? Is our situation rare or is it fairly common?

I would say it's more common than you think. However, for Condominiums or large Associations it's more common to have management companies.

Quote:
Posted By LawrenceC1 on 02/24/2012 6:31 PM

How could we convince the homeowners to pay more in annual dues to bring in a management company?

The lack of volunteers (for various reasons) is faced by all Associations. Having a management company doesn't require less volunteers. It may minimize the time needed to do the volunteer job.

You will still need to have a Board of Directors. The Board will still have to oversee the management company. The Board should still be the one's paying all bills. The Board or committee should be the ones approving or disapproving applications for changes to each property. The Board will still have to deal with the issuing of any fines or hearings over infractions of the covenants/rules.

I would suggest looking for an independent contractor rather than a full blown management company. It's typically less cost and if you advertize it within the development first you may be able to hire a member for even less than you expected (of course it depends on what you want them to do).

Hope this helps,

Tim
JohnC46 (South Carolina)
Posts: 14,265
Posted:
All

We are an HOA of standalone (not attachd in any way) patio homes with very few, almost no amenities. No pool, no tennis, no clubhouse, no parks, and a very little common area. Public streets, water, and sewage. 100 of 120 homes built and sold. Diverse neighbors from age 25 to 85. Quite a few living alone. Declarant still controls our association. We have a very good professional relationship with the declarant. Annual meetings, budgets, etc.

I believe we could easily be a self run association which uses the services of a part time accountant/bookkeeper as one other poster mentioned they do.

My only concern will be the transition of the HOA to the homeowners, expected in 2013. I feel it would be to our advantage to use the services of a property management company, backed by our lawyer to aid and protect us during the transition with the goal of making us a self run association.

JanetB2 (Colorado)
Posts: 4,219
Posted:
If you want to be self managed after transition then you may want to consider just using your own attorney (hired by homeowners and not declarant). Remember that sometimes to make changes down the road may be difficult to get everyone to agree, if needed.

Also, I have seen some mortgage paperwork which lenders will note that for HOA to change from mgmt co to self managed needs lender approval. A thought to consider and ask your homeowners and the attorney.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Janet

I agree on hiring an independent, HOA experienced attorney to oversee things. That will be done.
JanetB2 (Colorado)
Posts: 4,219
Posted:
Hi John:

You also might consider having a professional inspection to check the items installed by the developer and which the HOA has responsibility to maintain to insure has been done correctly. There potentially could be statute of limitation come into play if there are problems encountered down the road.

I vaguely remember some post in the past one where a developer installed the siding on the condo building the wrong direction. Roll forward 20-30 yrs later and they were now encountering some nasty moisture issues and costly repairs, which may have been avoided if a proper inspection had been done in the past.

Just in case you have not received from any previous post here is a document Roger has posted before regarding transition. If you already have it then it also possibly can help others reading this thread in the future.
📎 Attachments (1):

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📝122537424371.doc(30 KB)
KathyR5 (Texas)
Posts: 24
Posted:

"If it works for your HOA then do NOT be talked into hiring a management company. I think it can take away rhe heart and soul of a HOA to have a strange company come in and ru things when your HOA is healthy and manageable. It's those people convinced in the head thatt paying someone else to do the dirty work is worthy to them that causes the problem with me. I never got paid nor the other members in cash for what we did. We got paid by the fact we worked together and figured things out for ourselves."

I understand this reasoning. We are a small HOA and I am afraid if a management company comes in, then they will send violation notices for every little thing and create more problems than necessary. Management companies make their money off conflict, for example, the more letters they send, the more money they make. Also, the lawyers and management companies work together in many cases, so again, the more conflict, the more money they potentially stand to make.
On one hand, I would rather have control over the tone of violation letters being sent, but on the other hand, individual volunteer homeowners can end up looking like the bad guys in the eyes of homeowners.
I don't have a simple answer for this one.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Kathy

Thanks for your reply.

I believe the answer depends on the size, complexity, issues, etc. an HOA has. The larger they all are and the less experienced/knowledgeable its members are, the more a professional management company is needed. Let us not forget that the management company works for the BOD thus they are generally reflecting the attitude of the BOD, even when one does not like it.

In my personal situation, I am concerned about the transition from the developer to we owners and the experience/knowledge of our members then I am about our size, complexity, etc.

John

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