member interferring with Board Buisness

I would get statements from the plumbing company who claims the CCO misrepresented themselves (you need written proof).
I would get a written statement from the existing property manager.

Once you have this written proof - you need to send a certified letter to the individual that states in plain polite language something along the lines of:

It has been brought to the Boards attention that a contractor, working on mm/dd/yyyy, was given the impression that you were representing yourself as a member of the (management company, board, etc.). If this did not happen, then the Board apologies for the confusion.

However, if you did misrepresent yourself to a contractor the Board must inform you that you have no such authority to do so and any expenses incurred as a result of that misrepresentation would be your sole responsibility.

As you are aware, if there are ever any issues associated with the work of a contractor, you should contact abc at xyz, preferably in writing so there is documentation of the instance.

For the Board,

Name, President

This way, you are not backing them into a corner. You are simply placing them on notice that any issues of misrepresentation will not be tolerated. You are also creating a document trail if the Association ever does incur damages cased by misrepresentation and has to go to court over the issue.

Hope this helps,

Tim

Hi Bonnie, we had a little epidemic a couple years ago with various residents' verbal rudeness to staff including profanity. This mainly, but not only, concerned our Security Officers in our kiosk at our entry/exit gates and had to do with reminding residents they couldn't park in our circle drive on the premises for more than 15 minutes, etc.

We (the board) made a rule that rudeness to staff or vendors would not be tolerated. A corroborated incident leads to an immediate call to hearing and a potential $100 fine.

But misrepresenting one's identity to vendors? Sounds downright illegal. Tim's advice sounds good.

All contractors should know the person they take orders from BY NAME. Instruct your vendors to ask for the CORRECT contact person.

Everyone else gets a "Yes, Mame. Take your concerns to the management.'

NO

Susan

The typical worker showing up on a job was told by their boss to go there and do such and such. Someone showing up showing up claiming to the worker that are so and so is usually beyond the authority/pay grade of the worker.

The best thing the worker can do (and it seems they did do) is politely say this is beyond me so let me call my boss and get it worked out.

The reason I asked if the CCO was on the BOD was the BOD quite often has "ways" to remove a BOD Member. Seems this is not the case. They cannot remove an owner be they the CCO....LOL

Say, John. We do use most of the methods that you mention. We deliberated carefully before we formulated the rule. Once formulated, per CA Civil Code, we sent it to owners for a 30 period seeking their comments. Not one owner in our 200+ high rise community objected, and several applauded our approach in writing. We voted unanimously to approve the hearing and potential fine.

Most, but not all, of our other rules involve sending a "courtesy letter" at the first violation. But not this one--the insults, shouting & cursing at staff, etc. were, at that time, much more than "chastising."

And, per Susan, our staff has been instructed to respond as you suggest. Even polite requests to staff need to go to management. Neither residents nor directors may instruct or direct staff or vendors who are on site.

Carol

Do not misunderstand where I come from and allow me to clarify.

While I say be polite and professional there comes a point where I do draw a line in the sand. A very severe and deep line.

1. Polite and professional.

2. More of #1.

3. Legal remedy like a restraining order.

4. Step the legal remedy up.

5. Youse guys call Mario in Cleveland. He makea the problem go away...LOL

Bonnie,

As I recall you are in a 55+ condo. Could your CCO be in the early stages of senile dementia?

The reason I ask is that my late mother behaved in a similar irrational manner before we placed her in a home. She would, for example, stand by the street and shout at those drivers she felt were going too fast. She confronted one of the neighbors and accused her teenage daughter of breaking into my mother's home and moving things around. (That's why I can't find my keys.) She went to the bank one day and screamed at them that the bank had stolen her checkbook.

One of my mother's delusions was that she was going to be appointed to be a federal judge. She was so adamant about this that even a family friend who was a lawyer was at first taken in by her assertions. When my mother told people of her pending appointment to the federal bench she did so with such authority that the average person would feel like a fool to question what she said. I see a great similarity in your CCO's behavior: she presents herself with such authority that outsiders fail to realize that she is not the person she pretends to be.

I would suggest contacting the CCO's family if possible and discuss the problems she is causing. This may not do much good, however, as my own experience, and that of a number of relatives, has been that no one does anything until some crisis arises. One thing we learned with my mother is that it is almost impossible to get a state agency to assist absent some sort of crisis. As a society, we assume (incorrectly) that all adults are capable of making their own decisions and managing their own affairs so it becomes extremely difficult to get the state to take away a person's rights even when there is strong evidence of impairment.

Larry

Sorry I meant letter.

I agree with you.

I currently don't agree with our President because when I mention something that NE state law requires like posting times for owners to review financial records she doesn't want to do it.

I think I will make a motion to do this at a meeting and maybe I will get backing.

I am holding my tongue because a vote was taken and the PResident announced the results before I even knew what happened. Thus I did not get to vote. ALso the vote should have been secret as we were voting for a Board member. I started to pass out ballots, and then she told me the vote was already handled. I asked "Where there any no votes?" So far no person has been voted onto the Board without any no votes.

Next year I am going to be very careful, that we don't allow her to do this again.

I know we can get a petitions for another vote, but I am certain that would be a waste of time. Since I am Secretary it is mainly my time that would be wasted.