owner told maintenance superviser she should be in jail.

A 'maintenance supervisor' should be used to unusual comments from people.

She doesn't have to answer every barking dog . . .

A response of "I suppose so, ma'm, but we've got a job to do." would have sufficed.

Bring in a professional maintenance worker who does not know anyone in the complex if your supervisor can't handle old ladies.

We all have our fair share of these types in every HOA. I've found that each one does have an achilles heel though. The trick is to find it. This person may be upset about some insane crazy issue, that once resolve would change everything. The key is to find out what that is and fix it the best way possible.

I had a member who was dead set against everything. It was impossible to deal with them. One day I just asked what the issue was she was really having with the HOA. What was her perception of something? Turns out she was upset about the dog's pooing in the common area near the pool area. It wasn't far from her house and she had concerns about it. Which turned out to be a valid point though everything else in the past not soo much...So I went and did something about the issue. Bought some Pet repellent and some fencing. Placed the fencing, spread the stuff, and wrote a sign. Ended up even scooping up some of the piles by hand with another BOD member. She was sooo impressed with my efforts that she came around and was much more co-operative.

I always said she was the type of person who would complain if the sun was up...Sometimes just a small effort or proof you listened to one of their complaints is all you need. It's changing attitude and perception. Sometimes it even changes your own...We became good friends!

Bonnie,

I had to bite my tongue on your post with all of this silliness. The patios are part of the association responsibility for maintenance and repair?

" The owner (who has been know to spout off before) told the supervisor she should be in jail. (Thanks to a former President who has said as much-long story.)"
This is a disjointed statement and we have no clue to the background on the story . The statement from the owner sounds like a little unhappy lady who just is lashing out about something that has happened before, thus-IGNORE THIS!

"The owner did have a bid from a family member, but she has now written a letter to the Board and told us forget her family member doing any repairs. "
Is it owner or association responsibility to repair the patio? NO owner fixes anything that is association responsibility, whether they want to or not! Inform her so.

"It has been mentioned evicting this owner more than once. I don't think we have any solid legal standing to evict.
We can use the state law that says you can't cause any annoyance to anyone, but I don't want to go that route. That would open up a pandora's box. "
What would ever give your Board the thought that they might evict an owner just because she is annoying? Holy Cow, who would be next in line to meet the mighty ax of the "DO NOT LIKE" list? Talk about a lawsuit waiting to happen because this owner sounds like she is scrappy anyhow.

"I wish we could raise just her association fees.
Emergency meeting called by the President in 10 minutes in the laundry room. I personally don't think the laundry room is a good place to have a Board Meeting, especially one of this sensitive nature.
Seriously? You pay more because you are a pest or not easy to get along with? Is this owner the only one who could be on this hit list? And lastly, where are normal meetings held ? Probably not in the laundry room so call a meeting where it would properly be held, discuss how things are repaired in a regular fashion, set a policy on how owners are to get things repaired and PLEASE, do not behave like this. She might be a little obnoxious, hard to get along with or maybe just totally off the wall but she is a member and should not treated like the neighborhood villan. 55 year old communities can get very clicky and turn against each other very fast. This is not the way we do it to each other in our golden years. (I own a rental in a 55+ community so I know what this is like)

Thanks for all the responses. I was frustrated when I sent this post. I think this lady has some concerns (even before this incident) that no one has taken seriously.
After the face, I wonder what the rush was for the Board to sign. Especially since the meeting was held in the laundry room.
I was at Home Depot checking on the price of something so that we can check on one of the lady's concerns. Called the President and told her what I was doing and the President got concerned that I might buy it. I assured her I was just checking on the price.
This (problem) lady is very smart. She knows more about the Master Deed than our President knows about the Master Deed.

Some history in 2009 the Board (I wasn't on it at the time) found problems with bookkeeping that this maintenance supervisor was doing. (She is not a bookkeeper) At the annual meeting in 2010 (with no idea before had what we were going to vote on) a vote was taken to remove ourself from that management. However, the contract that was signed with them did not remove them. Just their responsiblity for legal fees. In my opinion one of the wort decisions ever made.
The President at that time was the one saying how illegal things were being done.

I need a lot lof LUCK. and maybe tons of PRAYER. We passed out the FILE OF LIFE for our residents to complete and attach magnetically to the refrigerator. The President was sitting by me. This (problem)lady was not present. I said I would take the FILE OF LIFE to this lady and also tell her the insurance adjustor was coming Friday. The President's first reaction was "I wouldn't do that". That is her reaction to many things. I asked why not and finally was told it was my decision. The lady refused the FILE OF LIFE, but gave me no problem when I told her about the insurance adjuster coming. She just asked what time he was coming. It is my opinion that we should keep an owner informed about progress we are making on their limited common areas. (patios), but I guess the President does not agree with me.
Since I am not the President, I am limited to what I can do other than listen to this woman. Many times I have told her that I can't disagree with her.