How can we get cable/internet provider working again?

Started by StartedM • 2 replies • 1242 views

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StartedM (Virginia)
Posts: 8

Posted:

I live in Stafford, VA, my HOA has a 30+ year exclusive with the private cable company “Mosaic Broadband” for cable (in HOA fee) / internet (I pay). Since 24 May 11 there has been no Internet, and no cable since before 4 Jul 11. Customer service says the corporate office will not give them updates, so they cannot tell us when we will get service or what the problem is. A BBB complaint was filed, but it was closed because Mosaic didn’t answer.

TimB4 (Tennessee)
Posts: 21,062

Posted:

The Board should first read the agreement to see what is supposed to be provided. They should then contact the cable company via certified letter and discuss any breach of contract issues. Once the contract is broken, the Association may enter into an agreement with a new company OR let each member select their own service.

If you are not a board member, you need to complain to the board. Perhaps requesting a copy of the contract to see what it says and make suggestions to the Board.

Tim

TimB4 (Tennessee)
Posts: 21,062

Posted:

Oops. I see that this is a duplicate posting. Please post all replies on this thread:

http://www.hoatalk.com/Forum/tabid/55/forumid/1/postid/117479/view/topic/Default.aspx

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