Committee Advice Needed!

Our HOA (10 year old subdivision with a 22 month old HOA Board) has a real problem with separating "who is complaining" from determining if the complaint actually uncovers a clear cut violation of the Covenants, Conditions, & Restrictions and/or ByLaws.

The group explained that exceptions can be made to these bodies of work from time to time as determined by their discretion; an idea that has been promoted and approved of by the property management company.

In an effort to weed out personal agendas that seem to be driving the decisions made by our HOA,I am wondering (as I learn this maze) if proposing a "Governing Documents Committee" would be a helpful solution to this situation?

Any thoughts?

I have encouraged homeowner's in our Association to attend the open session of our meetings to explain their concerns or ask they put it in writing so that it can be shared with all members of the Board. If the complaint is in the words of the homeowner and not being summarized by one particular Board Member it helps support the true concern of that particular homeowner and that it is not being influenced or misrepresented by a member of the Board. Putting it in writing also allows for a person to easily track and keep a copy of complaints and provides the homeowner with a copy as well.
We deal with complaints daily, mostly over parking, but many of just that - complaints. Many people don't like rules and especially when they are being enforced! I keep track of the complaints received, by whom, and when, and that way they can be reviewed at the Board meeting so it can be determined if action is necessary. Many times I've found people just want to vent their complaints and be heard.

Good suggestion on having the complaint written out and then read in the open forum of the session. I think I will make this suggestion. Thanks! : )