DwightT (Idaho)
Posts: 664
Posts: 664
Posted:
Hello all -
I'm the President of a fairly new HOA. We took over from the developer a year ago and hired a management company who started effective March 1. Since then we have been very disappointed with the performance of this MC. Among other things, when we brought them on they promised us that they would take all of our various documents, scan them in, and make them available to Board members over the web. So we gave them our stack of documents (including ACC approvals and infraction letters from while the developer was running the HOA) and waited for web access.
After several months of not getting access, the MC finally told us that because of licensing restrictions from the Microsoft database they are using, they wouldn't be able to give us the promised access. Instead they gave me a CD with the document images. When I looked through it, I found that a lot of documents were missing (including my own ACC approvals). When I questioned the MC about the missing documents, they told me that they no longer had the documents that I had given them. We managed to get duplicate copies from the developer, but during all of this we had had several problems with homeowners when we asked them to submit ACC requests for things that had already been approved (but we no longer had the documentation for). To top it off, the MC has now informed us that they don't want to be bothered with scanning infraction letters. Instead they want our local Neighborhood Manager to hold onto the letters until the issue is resolved, then dispose of them.
We had our HOA meeting last night and we had a lot of homeowners who were angry with the Board because of issues with the MC. The two incumbents who were running managed to hold onto their seats, but the Board has basically decided that we need to replace the MC.
Our contract with the current one states that we can terminate the agreement with a 90-day written notice. My concern about that is that they bill us monthly based on how much revenue they collect that month. With annual dues coming up next month, that means that the bulk of our income will be coming in while this MC is still collecting fees. Because of the documentation issues, would it be possible instead to dismiss them for cause effective immediately? Even if we can't get a new MC in place for a month or two, I think that would be preferable to letting them continue.
/dwight
I'm the President of a fairly new HOA. We took over from the developer a year ago and hired a management company who started effective March 1. Since then we have been very disappointed with the performance of this MC. Among other things, when we brought them on they promised us that they would take all of our various documents, scan them in, and make them available to Board members over the web. So we gave them our stack of documents (including ACC approvals and infraction letters from while the developer was running the HOA) and waited for web access.
After several months of not getting access, the MC finally told us that because of licensing restrictions from the Microsoft database they are using, they wouldn't be able to give us the promised access. Instead they gave me a CD with the document images. When I looked through it, I found that a lot of documents were missing (including my own ACC approvals). When I questioned the MC about the missing documents, they told me that they no longer had the documents that I had given them. We managed to get duplicate copies from the developer, but during all of this we had had several problems with homeowners when we asked them to submit ACC requests for things that had already been approved (but we no longer had the documentation for). To top it off, the MC has now informed us that they don't want to be bothered with scanning infraction letters. Instead they want our local Neighborhood Manager to hold onto the letters until the issue is resolved, then dispose of them.
We had our HOA meeting last night and we had a lot of homeowners who were angry with the Board because of issues with the MC. The two incumbents who were running managed to hold onto their seats, but the Board has basically decided that we need to replace the MC.
Our contract with the current one states that we can terminate the agreement with a 90-day written notice. My concern about that is that they bill us monthly based on how much revenue they collect that month. With annual dues coming up next month, that means that the bulk of our income will be coming in while this MC is still collecting fees. Because of the documentation issues, would it be possible instead to dismiss them for cause effective immediately? Even if we can't get a new MC in place for a month or two, I think that would be preferable to letting them continue.
/dwight