Making available Minutes of Meetings and Board Meetings

Don't pander to a squeeky wheel. That is what they want. Your HOA isn't responsible to make her or any other member "Aware" of the operations of the HOA. It is the MEMBER to participate. If they don't participate, then they don't need involved in what happens in the HOA.

Just because someone complains doesn't mean you have to respond. The options are: Go to meetings, read the website, or don't do anything. That's it. If they don't choose those options available to them then DON'T make MORE options. It will just cause you more headache and unfairness. Why should anyone else attend or participate if it can be done for them?

What you got there is a member who thinks they are above the rest of you. Time to get this member into the world of reality and make them responsible for their own education. STOP PANDERING!!! You can't save everybody and it isn't your responsibility to do so. Victims are victims if they want to keep playing at it...Victims are Survivors when they stop playing at it.

Unless your bylaws say that the official "Notice" to members is going to be on-line, then youn MUST provide other means of notice and member communication.

A newsletter would have sufficed, listing all the board members, committee members, contact home numbers, and management or HOA address. That's always a good time to re-state parking rules, pet rules, garbage days and list the emergency numbers.

Did your board do this kind of communication?

Postcards are relatively easy to send out, too.

People want things in-hand.

Maybe she does not have web access or is not a computer user.
You don't say how old she is, but people over 60 are sometimes not interested in the web or emails.

Perhaps you can conduct a survey and see who wants to get HOA news on-line.
Anyone else gets a hard copy version.

Making them available is not the same as providing a copy for each and every resident.

Concerning the Minutes

I would recommend that the Board adopt and publish the following:

In accordance with our bylaws of making our minutes available to the membership, and in an effort to minimize costs, the Association will post meeting minutes on our website. Minutes may be viewed, printed or downloaded to your computer free of charge by visiting [website address]. Printed copies of minutes may also be requested from the Association for the cost of $2.50 per meeting to cover printing costs and postage. Members desiring printed copies from the Association should submit a request in writing specifying the meeting date(s) with payment to [address]. Payment must be made in full prior to copies being sent.

The Board encourages members to use the Association website.

Concerning notices

I would suggest one or more of the following:

a) Post meeting dates on the website
b) Post meeting dates in your newsletter (which should be printed and delivered)
c) Message Board or community bulletin Board with dates posted
d) Use Twitter to send meeting dates to those with cell phones

Note: State laws typically require some sort of notice requirements and/or record access, so make sure you check them as well as your governing documents.

Without seeing the exact language in your documents requiring notice and records access, this is the best I can offer.

Tim