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WilliamS1 (South Carolina)
Posts: 113
Posted:
Our BOD is hidden behind the property manager.

1)There is no way to contact them if you need something. No published phone# or emails.
2)There is no news letters or publishing of minutes or financials via internet or other.
3)There is no open meetings except once per year. Then no minutes are produced.

Sad to say but I have asked the association manager for some information and I really get the run around until I push it hard.

They have said that the neighborhood needs to run everything through the property manager who will contact them.

Is this normal??

KellyM3 (North Carolina)
Posts: 2,239
Posted:
1. It's appropriate for the board to direct 100% of HOA business through the property manager. The manager is the official and hired representative for the property. I'm doing that with my HOA because, in 2010, I started getting calls at home regarding complaints I can't answer.

2. Newsletters are nice if a board member wants to compile one. They are a lot of work for no pay. The minutes of the meeting should be accessible through the property manager's office.

3. I think (my opinion only) that HOA's board of directors can hold closed meetings but minutes are needed.

It's strange that the BOD would be so unapproachable but I understand them wanting the property manager to facilitate communication. Your board may not be really good at what it does, so the property manager may be the leading authority.
FredB4 (Ohio)
Posts: 375
Posted:
Yes, that is normal but you should be able get the information you are entitled to from the property manager. Copies of minutes, financial reports etc., although some information may be confidential.
As kelly said newsletters and websites, while they are a great idea, are very time consuming for volunteers who generally have more than enough work to do with regular association business.
There generally is no reason to provide minutes at the annual meeting for past meetings.You are legally entitled to those and your property manager should be able to provide them.
If you are asking for all of them at once, then the property manager may give you a bit of a run around because it takes time and association money to produce those. Management companies generally charge per page to make copies so they may be hesitant to spend association finances if you are not asking for something in particular.
Our board members do not give out their phone number or email address.
Individual board members don't normally act on their own. Everything is generally a majority decision,so calling a particular member/s would serve no real purpose.
Your management company should have a 24/7 phone number for any emergencies and all maintenance issues would need to go through the management company and be approved by the board.
We have a general email address for the baord which we publish and promote but that is a courtesy not a requirement.
One exception is if you are not satisfied with the management company/ property manager then you need a way to communicate that directly to the board.
We do publish addresses for board members and most owners already know who we are and where we live anyway. A written letter outlining your grevience with the management company could be mailed to a board member or the annual meeting is a good place to bring up problems that you may be having.

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