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TomE4 (South Carolina)
Posts: 26
Posted:
Hello,

I was looking over the budget for 2011. It lists a "Grounds Maintenance fee" of $12,000
but then also lists "Management fee" of $11,000. We live in a community of about 150 homes and
maybe 45 townhomes. We run the HOA ourselves (i.e. the HOA board is comprised of homeowners),
and all we have are a few common areas.

My questions are:

1. Why is there a separate fee for grounds maintenance and management?

2. What exactly would the management be for?

3. Is the price we're paying seem high?

Thanks,

Tom
DavidW5 (North Carolina)
Posts: 565
Posted:
Tom,

While the HOA board is comprised of homeowners, that by itself does not mean you are "self managed". Most HOA's (except for those still under developer control) have boards made up of homeowners. Nevertheless, many have a contract with a management company. The management company, depending on the contract, performs a range of services such as collection, deposit and disbursement of monthly assessment funds, oversight of other contractors, such as landscape contractor, etc.

Does your HOA have a management company? If so, that is what the management fee covers. Do the homeowners mow the grass, fertilize, etc. the common areas? If not, then there must be a landscaping contractor to whom the grounds maintenance fee is paid.

I live in a much larger HOA so our management fees are several hundred thousand dollars as are our grounds maintenance fees. For the size of your community your numbers sound pretty modest.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Tom,

To get exact answers, you are probably going to need to ask your Board to answer those questions.

However, to try and address your questions:

1. Typically different type of expenses are separated by making them different line items vs. lumping everything together. Therefore, listing management costs, trash/recycling contract, common area maintenance, etc. as separate line items in a budget is just standard accounting practices. Without seeing the documents themselves, it's difficult to offer any other advise.

2. Without knowing your Association it's difficult to give advise on what your management fees may be for. However, I can offer the following as possibilities:

a) It's really administrative fees (postage, printing, etc.) that are improperly identified as management fees.

b) It might be that the Townhomes section is being managed by company for some reason.

c) It might be that Architectural and/or bookkeeping is hired out to a management company.

3) Comparing costs between associations is like comparing apples to oranges. Each Association has different number and/or types of homes. Each Association has different needs in a contract. Each Association in different geographical areas are different.

Best advise I can offer on this one would be to contact other associations around you and see what they are paying. You should also encourage your Board to always solicit bids at each contract renewal (even if you stay with the same company) to see if prices in general have changed in the area and you are getting a fair deal from the company you are currently using.

Hope this helps.

Tim

TomE4 (South Carolina)
Posts: 26
Posted:
Tim, thanks for the feedback. We do have a management company that is responsible for maintaining the modest common areas in our neighborhood. I'm not sure what else they are being paid to do. It just seems to me that ~11,000 (on top of the ~$12,000 grounds maintenance) is high. I'm not sure what in the world the management company could be doing for us to warrant that high of a fee.

We have our yearly HOA meeting coming up soon, so I hope to get more answers then. I was just looking for some ideas of what those fees could be for (the "management fees") so I could better educate myself for the meeting.

Thanks,

Tom
TomE4 (South Carolina)
Posts: 26
Posted:
David,

You mentioned a few things I hadn't thought about (related to management fees). We DO have a management company that takes care of our common areas (but I'm not sure what else they do for the HOA). We (the homeowners) do NOT maintain the common areas.

I cannot even imagine living in a community as large as yours (and seeing the much money collected). Holy Cow!! lol

Tom
JonD1
Posts: 2,350
Posted:
Tom:

Before you attempt to find fault perhaps you should get some facts.

Who collects your dues each month? Who handles that accounting?
Who handles maintenance calls that might occur? 24X7?
Who handles your recordkeeping for the property?
Who handles the payment for services each month? Who pays the bills? Who writes the checks?
Who enforces the rules and regulations?
Who covers the payment of your taxes, insurnace, lawn maintenance, snow removal, or any other services?

If you pay $11,000 per year that comes to less than $1,000 each month or less than $250 each week. Does that sound like a lot to you still?

The grounds maintenance and management fees are two completly different items it is not duplicate cost to the property.

OUR manage fees runs over $30,000 so the $11,000 you pay sound like a bargin.

Before you begin to question why thigs cost so much you should perhaps understand what those fees actually cover. I would guess your HOA Board has an understanidng of what they are getting and for how much.

DavidW5 (North Carolina)
Posts: 565
Posted:
Tom,

We have 800 homes, a 21000 sq ft clubhouse with indoor and outdoor pools, extensive common areas, some with irrigation system, etc. Our annual budget is over $2 million. It approaches the complexity of running a small town government. Fortunately we have many volunteer with good business and management experience, who make sure the community is well run and our money is well spent. I serve on the Finance committee. We formulate the annual budget that is recommended to the board for approval and we analyze the monthly expenditures by the management company and recommend cd's for investment of the HOA's reserve funds. My experience has been that most things cost more than a casual observer might guess. The key for us is to ensure that we are getting our money's worth for those expenditures. You are right to question the expenditures in your community and to seek insight as to what work is being performed.
TomE4 (South Carolina)
Posts: 26
Posted:
Jon,

My intent on posting the questions isn't to find fault. This is the first time I've lived in an HOA, so
I'm trying to understand why we're paying the fees we're paying to our management company. I think if you saw
how small our common areas are, you'd understand why I'm questioning the two fees.

It really does consist of a few areas that need mowing, and maintenance of our entrance (where they plant
flowers each year). Guess I need to start asking questions at the board meeting to get a better understanding
of things.

Thanks,

Tom
TomE4 (South Carolina)
Posts: 26
Posted:
David,

You might be right about your comment "most things cost more than a casual observer might guess." As
I stated in another reply, I'll have to start asking questions to the board to get a handle on where all
of our money is going. Along those same lines, do I have the right, as a homeowner, to look at the board's
financial records? SHould those records be open to any homeowner who asks?

Thanks,

Tom
JonD1
Posts: 2,350
Posted:
Tom:

I would guess as a first time owner you would have little if any idea as to what costs are incurred in the operation of your entire property. Nor would you understand the day to day operations of the property and the role of an MC on your property.

The cost of providing BASIC services to our property runs about $250,000 each year. That's snow removal, garbage removal, utilities, lawn maintenance, insurance, management fees, insurance, taxes, legal fees, accounting fees etc.

Anything else is in addition to that basic cost.

You have nearly 200 units to manage.

The cost you have quoted of $11,000 for management fees would seem reasonable on its face.

As an owner you certainly have the right to review the financials of the property. Perhaps, they have a budget, audit and financial report you might gain access to. Perhaps, by attending monthly meetings, if they are open to the owners, or annual meetings you might gain more of an understanding as to what the costs are and more to the point why a management company would need to be paid to handle these operations.

The HOA Board directs the operation of the property its members do not handle the day top day operations. Unless the property is quite small or you are lucky enough to have people willing to volunteer their time to operate your property for no pay most properties enlist the services of a MC.

I would suggest when you request information you do so to be informed not with the comments or observations that you do not understand why things would cost so much or what could the MC be doing to be paid so much. You might ruffle some feathers and in the end you might learn your assumptions and understanding were what was in fact in error.

Good luck

TomE4 (South Carolina)
Posts: 26
Posted:
Jon,

Thanks for your honest reply. Maybe I came across a little blunt, but being new to HOAs, I'm still learning the ins and outs of where our money is going. Our total budget is around $55,000, with about $23,000 going to a combination of grounds maintenance and management fees.

I did stumble upon a really good article earlier today that cleared up a lot of my questions, and I'm providing it below for anyone else in my position. It was very enlightening and informative:

http://realtytimes.com/rtpages/20000913_hoamgnt.htm

Thanks again for everyone's input.

Tom
JonD1
Posts: 2,350
Posted:
Tom:

You are most welcome. The operations of any HOA can require some getting used to.

Many owners don't have a real idea of the cost to operate or finances of their property. Nor do they ever bother to learn.

Should you look into your property's finances. YES You are a home owner.

Just use a little courtesy and tact when asking for information and avoid making enemies with the Board or the MC. If you read some of the other posts here many times people approach the Board with accusations and suggestions something is wrong. That sets up for a bad realationship going forward between you and the Board. Sometimes that relationship can never be repaired.

I joined the Board, sat by and watched for YEARS to learn who was who and what the procedures were and then after gaining enough knowledge worked to change things for the better.

Sometimes if you are lucky you might have a Board that is doing the best job they know how to do. Perhaps, with time you might work to help them maintain and improve your property.

I wish you the best of luck glad we here could offer some advice and Happy Holidays to you and yours. (including your HOA!)
EdC5 (Florida)
Posts: 117
Posted:
I hate to get into this, but after a quick calculation the amount you quoted works out to less than $5 a door. You're getting a VERY good deal from your management company. I never take a management bid when it works out to less than $7.50 a door; I usually charge a minimum of $10 a door.

Edward J Cooke, CMCA, LCAM
NameW (Virginia)
Posts: 74
Posted:
I think your fees sound reasonable. Mowing and trash removal in common areas can easily eat up $11,000, especially if periodic landscaping is also being done. Get the wrong contract and both costs can skyrocket. Likewise the management fee presumably covers just one employee's salary or that of a few part timers who visit/inspect every week. Like was said, that is a low ball amount.

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