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MarkS22 (Maryland)
Posts: 1
Posted:
As long as I have been a homeowner, I've always been active in my HOA, serving in various roles as president, vice president and member at large. My wife and I moved into a new community (120 units about a year ago, and this HOA we have is the pits! We could not get any information on the HOA from the management company other than them telling us there was little participation from the homeowners. When we inquired about who the board members were and when the HOA met, the management company said they'd get back to us. They never did. So my wife and I asked around and was directed to a little old lady who lives at the end of the street. She's been the board president by default for the past five years because as she said, "no one is interested in doing anything around here." Well, that was until WE arrived...

In what we've seen so far, the management company and the HOA board president are violating HOA bylaws left and right. They've been operating with this lady as the sole board member, and she seems to think that she answers to the management company. I asked her how does the bidding process work; she said the management company recommends companies to do work around there and she signs off on their recommendations. They have absolutely no checks or balances in this community. The woman is anything but well-versed on HOA matters, and began misquoting the bylaws (which my wife and I read through thoroughly) telling us that the management company makes the decisions and sets the precedent and she's just there to sign off on things as a representative of the community. I told her she had it wrong: the management company was supposed to work for her and the HOA.

When I inquired about her efforts to draw more homeowners to meetings and to get people involved (posting fliers, going door-to-door, etc.), she said, "It wouldn't do any good, plus the management company wouldn't like that anyway." My antennae went up with that. It seems to me that the president and the management company preferred that the owners pay and not show up or ask questions as it makes it easier to run the community. The president boasted that she recently signed off on a $10,000 lighting display (which the community does not need); I asked her how it came about. She said the management company sent her a proposal and an invoice and she signed them. Clearly she is ignorant of her fiduciary responsibility to the homeowners.

My wife and I asked her if we could review the financial records and contracts that she has on file for the HOA. She has nothing. This is critical because the management company is proposing a hefty increase on the HOA assessments, and several of the line items on the 2011 budget are almost double or triple what they are in the current year. This, we know, is in violation of Maryland law; budget increases of more than 15% must be voted on by the homeowners in a special meeting. When we told the president this, she told us we were wrong, "the management company can do this without vote or approval." Ugh.

Since then, my wife and I have started going door-to-door asking the other owners if they are aware of all that's going on. For the most part they've said they only get coupon books from the management company and meeting notices (which sometimes were mailed out late and received by the owners on the day of the meeting). They did send out a meeting notice and the proposed budget per the bylaws this time, but the budget was so elementary and vague that a 6-year-old could have written it. My wife and I are trying to get ahold of copies of the paperwork on the $10,000 project to show the other homeowners. While the president won't give it to us now, the vice president (who was put in in name-only to fill the quorum requirement), says he expressed his opposition to the project via email and has that as proof of this action.

Apparently our asking questions and going door-to-door has awakened the sleeping giant. People are now fired up and ready to come to the next meeting (which some of us are trying to schedule on our own). And the president and the management company have not responded to a single email or phone call since all of this came out. My wife seems to think that the president is getting paid by the management company, and that some of the budget increases for 2011 were padded to include her compensation. I'm afraid my wife might be on to something. The same thing happened in my old community years ago right after I moved in: there was a dictatorial president who had a too-cozy relationship with the management company...the SAME management company that we're dealing with now. We had to fight tooth-and-nail to get ahold of the financial records back in my old community, and guess what we found. Records of monthly payments to the old president.

Now that we are starting to get people mobilized, what can we do to get this train on track? The HOA has been run amok because the management company and the president haven't abided by the bylaws and the long-time owners have no idea of what's been going on, how much they have in reserves, or what the detailed expenses and transactions are. I suggested firing the management company, removing thep president from the board and starting over. Most are in agreement with that, but we need a plan of action that will fall in line with the bylaws and state law. The last thing we need is to do something out of line that the president or current management company could gig us on.

Any advice for us out there?
DJ1 (Ontario)
Posts: 798
Posted:
My only though is that the greatest motivator is a person pocketbook. If they are proposing large increases, whether legal or not, that will get peoples' attention. Even if you do something wrong, there is power in numbers and your going door to door in an association that sounds like it has been sleeping, should enable you to get the support needed for a recall, or an election if you are due one.
JeanneK3 (Maryland)
Posts: 562
Posted:
First, get rid of the management company. Sounds like they are taking advantage of your HOA. Then, join Maryland Homeowners' Association, www.marylandhomeownersassociation.info to see what the recent Maryland law is and for help on specific issues. Good luck to you!
Jeanne
SusanW1 (Michigan)
Posts: 5,202
Posted:

Ask for all minutes of the meetings - board and Annual Meetings
Ask for all contracts - including management
Ask for budget and YTD expenditures

Be sure you know the CCRs & bylaws.

Let others know you are interested in making your HOA operate better and be more accountable to the members.

(Probably should have checked all this out before buying. It's easier to start fresh than it is to fix something running wrong a long time.)

Good luck and be gentle.
NameW (Virginia)
Posts: 74
Posted:
Absolutely learn the By-Laws and the Covenants. In VA there is often a copy filed somewhere in the local courthouse. I don't know if MD uses a similar set up, but it is certainly worth asking a court clerk in the records room about.

Likewise there are State codes and agencies tasked with handling violations. Use them both.

It is very possible the woman sitting as President is simply not knowledgeable about her responsibilities or the codes. Don't jump to blame her as people interested in serving on the Board who are good people but not knowledgeable can often be salvaged with a little reading material. Alternatively of course she may be benefiting financially or otherwise from a sweetheart deal with the management company. If you find that, report it. There are laws and sometimes it is best to use them.
FredB4 (Ohio)
Posts: 375
Posted:
We had almost the identical situation with our association ... apathy among the board, disinterest among homeowners, right down to the little old lady president who did as she pleased.
I also was sure that the president and management company were doing things that were underhanded and against our bylaws if not illegal. Closer inspection of the bylaws revealed "loopholes" that made certain actions, which first appeared to be illegal, acceptable if not always in the best interests of the community.
I approached it by working for change from within.
I got myself elected to the board ... a must if you want change.If there is a position available, and your bylaws allow the board to fill vacancies, ask to be put on the board now.If nothing is available wait until the annual meeting and ask to be nominated.
Go to the management company for the records you need. Our management company, when asked, produced every record that I asked to see as they are legally bound to do.They became more responsive as the board began to take an interest. They were being "lazy" because they ,of course, want to make the most profit from the least amount of work but they also want to keep your business. An active informed board makes more work for them. Always keep in mind they work for you. If they won't produce the records in a timely fashion that is when you know something is seriously wrong.
I started communicating with the board members, always keeping them in the loop, asking their opinion etc. It turned out that most of them were interested but just didn't have the time to put in the effort to fix what they all knew was broken. From past experience you know how much time it takes to be an effective board member.Fixing something like this takes much more time and effort.
Decide what needs fixing and start bringing up topics under new business or placing topics on the agenda.
If you have time, do the leg work for the other members, list the pros and cons of each action you feel would help the situation so they are prepared.
Our president, who was "holding down the fort" for the past 7 years was just overwhelmed with no help or interest from the board or community. She was ignoring bylaws because she wasn't reading or understanding the bylaws or receiving proper advice from the property manager and no one was saying anything.
I initally wanted her off the board but she had a lot of knowledge and experience to share (althouh no records) and really cared about the community.It seemed a shame to lose that if it wasn't necessary. It turned out that all she needed was some help and support.
The big key for us ( and I do mean BIG key) was a willingness from other board members and the president, when prompted, to listen to, discuss and make positive changes.If your getting a lot of resistance and defensiveness, then it probably is necessary to try and go for a complete change.
Although our management company did step up their efforts , we eventually changed to a new company. There were things our old company was still doing that didn't sit well with the board. They tried to fix those problems when we gave notice but by then we wanted a "fresh start". It takes time to find a good management company and it wouldn't hurt to look around now.
We now have a new, responsive, professional management company, a board who takes an active interest, has learned to communicate and an older but wiser president who is willing to make changes.
It has taken nearly two years and there is still a ways to go but the difference is considerable. We still have an uninterested bunch of homeowners in spite of efforts to get them involved, although we had a quroum for the first time in several years at this years annual meeting.
If you haven't already given your present management company, president and board a chance to change you might be surprised at their response.
It is possible to wake up a sleeping HOA giant.Good luck.

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