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FredB4 (Ohio)
Posts: 375
Posted:
I'm wondering how other association board members handle bylaw and rule violations. Do you sometime/ never speak to the owner personally when you see them commiting a violation or do you just send a generic warning letter (I.E. there has been a complaint concerning ...) or both ? Does it depend on the owner in question ? Do you just fine them ? Do you fine for every single violation ?
We are planning on addressing this issue next month and I would like to know how other boards strike that balance of maintaining propetry values without overly harassing homeowners. Are you harder on owners who break more rules and tend to look the other way when an owner, who generally follows the rules does something that isn't too serious ?
We are a small association of 48 condos in 4 buildings and have an extensive list of rules as well as a set fining procedure.
MaryA1 (Arizona)
Posts: 388
Posted:
Fred,

Selective enforcement (fining and/or send violation notices to some members and not others)is certainly NOT proper and no BOD should ever get into the habit of doing this. My assn first sends a "friendly reminder", then the second violation notice contains a fine. If the violation is not cured by the 4th notice, the case is turned over to our attorney. From the second to the 4th notice the fines escalate from $50 to $250, the latter being the cost of the attorney's demand letter. AZ law requires a member to be informed that they have a right to be heard by the BOD before a fine can be issued. We do not pick and choose which violations will be enforced (also called selective enforcement). All members are treated equally. I once lived in a small community, 49 single family homes, and I know selective enforcement would be more of a problem because everyone knows everyone in the community. Board members must put their personal relationships aside and do what is required by the gov. docs, if that means sending your best friend or neighbor a violation notice, so be it. If there are some violations which the board feels are unwarranted the CCRs can always be amended to remove them, but choosing not to enforce them may cause the board to wind up in court someday. There are members who have sued the BOD for not enforcing the CCRs and BODs have also been sued for selectively enforcing. You never know when someone of that mindset lives in your assn!!!
FredB4 (Ohio)
Posts: 375
Posted:
Mary,
Thanks for you informative reply. It's difficult to get all board members on the same page on this issue. Being a small community also means that we have a small pool of potential board members and no one wants to be the "bad guy". Well, almost no one. Good board members are necessary for so many other issues as well so I'm always concerned that we will lose them if they are forced into a role they don't feel comfortable with. However, I know you are right. Do your board members ever talk to the owner personally without sending a warning letter ?
GlenL (Ohio)
Posts: 5,491
Posted:
Fred, if you know someone real well you could try it but I would make a note in the homeowners file that they were warned on such and such date to prevent charges of selective enforcement. Even then I wouldn't do it because you never know how they are going to take it. There have been too many cases where the person was mentally on the edge and they have fall and used a firearm to solve their problem. One of my neighbors 20 years ago went this route and after threatening me actually held my friend and his father at gun point until the police arrived and arrested him. As the said on the Soprano's: "It isn't personal, its just business."

This is what happened to a Board member who talked to a homeowner about a tow:
http://www.hoatalk.com/Forum/tabid/55/forumid/1/postid/102833/view/topic/Default.aspx

BTW 5311.081 requires the owner have a right to a hearing also:

(C)(1) Prior to imposing a charge for damages or an enforcement assessment pursuant to division (B)(12) of this section, the board of directors shall give the unit owner a written notice that includes all of the following:

(a) A description of the property damage or violation;

(b) The amount of the proposed charge or assessment;

(c) A statement that the owner has a right to a hearing before the board of directors to contest the proposed charge or assessment;

(d) A statement setting forth the procedures to request a hearing pursuant to division (C)(2) of this section;

(e) A reasonable date by which the unit owner must cure the violation to avoid the proposed charge or assessment.

(2)(a) To request a hearing, the owner shall deliver a written notice to the board of directors not later than the tenth day after receiving the notice required by division (C)(1) of this section. If the owner fails to make a timely request for a hearing, the right to that hearing is waived, and the board may immediately impose a charge for damages or an enforcement assessment pursuant to division (C) of this section.

(b) If a unit owner requests a hearing, at least seven days prior to the hearing the board of directors shall provide the unit owner with a written notice that includes the date, time, and location of the hearing.

(3) The board of directors shall not levy a charge or assessment before holding any hearing requested pursuant to division (C)(2) of this section.

(4) The unit owners, through the board of directors, may allow a reasonable time to cure a violation described in division (B)(12) of this section before imposing a charge or assessment.

(5) Within thirty days following a hearing at which the board of directors imposes a charge or assessment, the unit owners association shall deliver a written notice of the charge or assessment to the unit owner.

(6) Any written notice that division (C) of this section requires shall be delivered to the unit owner or any occupant of the unit by personal delivery, by certified mail, return receipt requested, or by regular mail.

Studies show that 5 out of 4 people have problems with fractions
GlenL (Ohio)
Posts: 5,491
Posted:
Also, I've seen too many people who think they can slide because their friend is on the Board and will give them a pass.

Studies show that 5 out of 4 people have problems with fractions
MaryA1 (Arizona)
Posts: 388
Posted:
Fred,

No! The only time our board members speak to a member is if that member asks to speak before the board about a violation notice. We do not feel that it is prudent to personally speak to a member. When I lived in a small assn, our A/C chairman did this once and it came back to bite us. The member she spoke with did not do what he agreed to do verbally and even went so far as to spread lies to other members in the assn. As a result the board passed a rule stating there would be no verbal communication with members regarding violations. Also, one never knows what to expect when knocking on a stranger's door. I know of a city policewoman who liked to open her door with a gun in her hand! And, there was an incident in CA where a condo board Pres approached the driver of a moving van to inform him he could not park overnight on the street. When the driver went to the Pres' door, yelling and screaming obscenities, the Pres happened to answer the door with a knife in his hand as he was cooking dinner at the time. The Pres called the police but they only spoke to the driver who accused the Pres of threatening him with a knife. The Pres was knocked to the ground, handcuffed and arrested. The case is still awaiting the DA's decision whether or not to press charges.
FredB4 (Ohio)
Posts: 375
Posted:
Thanks again for the graet replies.I think a rule of no verbal communication is a good way to go. The problem is our president is the one who is quite agressive in confronting owners especially in her building but I think the majority on the board will like the idea of a "no communication" rule.

Glen, thanks for the refresher on 5311 and the link about the tow. That is basically how we handle violations once they get past a warnig type situation. We are in the process of changing our management company, one of the reasons being a lack of communication on how and when warning letters were being sent, responded to and the outcome etc. I get the impression that most boards are copied on this type of thing.

MaryA1 (Arizona)
Posts: 388
Posted:
Fred,

Our manager checks the whole HOA (17 s/d's) for violations and has the authority to issue notices w/o board approval. This takes the monkey off the backs of the board member. However, in each month's board packet is a complete list of all the violation notices issued, whether a friendly reminder or a 2nd,3d or final notice and for what type violation. Appeals are handled by the BOD.
FredB4 (Ohio)
Posts: 375
Posted:
That also is a good idea. Hopefully our new manager will be more on top of things. Too many owners think all the board does is look for violations and seem to have no idea why there are rules and bylaws.They would soon find out if there wern't any.Thanks Mary for your input. I think we are going to pass the "no verbal communication with owners concerning violations".The majority of board members I have spoken to like that idea.

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